Answered

so disappointed in Sonoscustomer service cannot help called twicewill not  power on at all should i even waste my money with another one

Hello , I recently added two Era 100s to my Beam Gen2 , my question is when i ask to play everywhere on my app to have all three units playing, both my Era100s gives distortion sounds not clear . the beam gen2 is directly connected to audio ARC HDMI and the Eras are on wifi. is there something i am doing wrong , and how can i get pure sure 

I have the ray connected to my kitchen tv. I am currently doing a remodel in the kitchen and I planned on putting in ceiling speakers in the cooking and prep area. It is possible to connect ray with the amp? That way I can hear more clearly a TV show while doing a cooking/cleaning task

How to turn on mic  

Airplay2 from iTunes (Windows) and Roon does not work on Arc Ultra and Era Speakers. (Other Sonos products is working well.)Playback appears to start, but the seek-bar remains stuck and no sound is produced.(Factory reset of speakers, and restart router did not work)

Amazed to see that I was actually able to create an alarm today using iOS app ( after several days of attempting to do it and troubleshooting with zero success,)  However, is defaulting to the annoying chime sound instead of playing music playlist.  Can we get an update from Sonos on what is happening? I am spending way too much time on this and trying to troubleshoot it on my end when it’s clearly something wrong on the back end  

I received an email from Sonos, and a follow up from Cambridge Focus Research to participate in a study.  The email did come from a Sonos.com email address.  Just wanted to check in to see if this is legit, and if anyone else received, and/or is participating.

Why 

Why? When was this EVER a problem? Ever since the car crash update 3 or more years ago blocking the use of iTunes playlists etc. You all know the one?! I have  had Sonos for a decade until that update it was stellar, since…. let’s not go there…. money spent Sonos do not care, obviously… sorry my router is in a cupboard... 

I would like to use two non-Sonos speakers for my rear surround. Please recommend me suitable products to be used for rear speakers,compatible with my Sonos arc.

Hi Everyone,Firstly I appreciate all your time in helping me figure out my system!To start, I will list the gear I have in this setup:Sonos Play1 (two) for left and right speaker surround sound Sonos Beam Gen1 directly under my TV  Sonos Connect Gen2 which connects to a basic record player from a company called U-Turn Audio, it does have a built in preamp that is usually switched on to strengthen the signal otherwise the volume level is quite low when a record is playingFirst question is with regards to an ethernet connection: does anything need to be connected to ethernet? Historically I have had at least one component connected to ethernet but as I understand it that is not a requirement outside of having a stronger mesh between your Sonos components.Second question deals with the Sonos Connect Gen2: I recently moved apartments and everything has been working except for the Connect which is connected to my record player (via RCA cable). After trying both input and output cable recept

I was finally able to get my Sonos One onto the network with my new router, after calling Sonos Support.I have added Amazon Music and SiriusXM as Content Services. When I ask Alexa to play Channel 31 on SiriusXM, Alexa says “playing Channel 31 on SiriusXM,” but doesn’t play anything. Similarly it tells me playing (selection name) on Amazon music, and plays nothing. If I use the Sonos app to select a song from Sirius or Amazon, the speaker Does play it.Also when waking Alexa, the Sonos One does not chime, the white light just flashes, which is unusual. How to fix these glitches?

I have an alarm set, target is master bedroom, and the setting includes everywhere.  The devices in master bedroom are an Era 100 stereo pair and a mini subwoofer.  Sometimes, when the alarm begins playing (SiriusXM), I respond with “hey Sonos pause”.  If the command is successful, the response is a single chime and the music stops.  With increasing frequency, the command fails.  The response is a thud sound and music continues.  If I reissue the command, I get a verbal response of “There’s nothing  playing right now” and the music continues.  I must say that the utterly b*******t response when the music is playing and continues to play is completely infuriating.Any ideas how to address this?Bill Frazier  Moderator Note: Modified in accordance with the Community Code of Conduct.

I have the sonos ack and when I try to hook my cell phone to it it wants me to resign in as the owner even though I'm signed in is there 2 types ways to sign in

I have a Sonos One and recently upgraded to a TP-Link_278 router. When I tap Update network in the Sonos app, it says Update the network settings for your products so they can connect to you wifi. Result is “unable to update these products, to add to network factory reset them. Tap continue and it says Unable to update, factory reset. I do that and get the green flashing light that the instructions call for, but when I then tap the Update network setting I get the same result (Unable to update). 

All of a sudden, on my last “update music library”  I get that an unexpected error occurred trying to import playlists.  The music that was recently added is there.  I have tried to read the various posts, but cannot figure out what I should actually do.  Never had this problem before, including when there used to be a problem with the new software finding the music on my Mac Studio.  Any help would be greatly appreciated.

Hi there,Our Amazon Firestick is controlling the Sonos Beam2 Soundbar and TV which is great but we cannot see the physical volume number when we adjust the volume.ie, cannot see a number such as 10, 11, 12 etc. line we do with our other TV’s with soundbars and Firestick connected. I feel like we have tried everything with no luck.Anyone else have this issue?

Every time I need to switch by arc (wired via ethernet)  and wireless connection to twp Play 3s from Music to the audio from a projector / appletv I have so many problems. Usually have to unplug all cables and power and reset.  any ideas?  I am running the earc signal through a Cable Matters extractor with earc.  

Hello Sonos Community,I’m writing out of frustration after spending countless hours trying to resolve persistent connectivity issues between my Android app and my Era 100 speaker. Despite following every troubleshooting step suggested by Sonos support—including factory resets, forgetting and re-adding networks, and more—the connection remains unreliable. The app connects to my Era 100 only about 1 out of every 10 attempts.Support repeatedly points to my use of WiFi extenders with the same SSID as the cause. However, I had the exact same problem before installing the extenders. To rule this out, I’ve even disabled the extenders entirely, but the issue persists. I have also: Ensured my phone and speaker are on the same WiFi network Tried different devices for setup Updated all firmware and apps Confirm that there is no VPN or firewalls Attempted setup near the main router Nothing has provided a lasting fix. Factory resets sometimes work—once—but the next connection attempt almost

Is it already on the list of future enhancements to allow the «volume limit» setting to be changed through the api? This is something I would really like to see….. 😀

USA-SONOS.com  Real or Scam?  I see discounts at times on Social media that go to that URL.  To tempting to be real… 

Hi,I have 5 pairs of sonos in ceiling/wall speakers connected to 5 sonos amps. What would be best configuration to create a surround experience in a room? Happy to add one or two sonos gen 3 subs to the system and add one or two sonos fives if that helps achieving high quality 3D spatial audio. I would like to not add a soundbar if possible.Could I even use more than two pairs of in-ceiling/in-wall speakers in one room as a surround setup? I have read entries about 4.1 or 4.2 setups by using a pair of sonos in-walls as front left and right and another pair as surround left and right -- utilizing only two pairs in one room. If I can use more than two pairs, could I add 3 pairs as front left and right and 2 pairs as surround left and right? Is Sonos planning to support a richer surround configuration experience? Is their lack of support a product/marketing strategy to prioritize selling their sonos eras and soundbars or is there a technical challenge they are not able to pass with the cu

So, another one of my ROAM dies. Not the first Orange light I have had - gratefully replaced by Richer Sounds under extended guarantee. This one is not so lucky - it will be consigned to the recycling centre small electronics bin.My advice, for computers/desks: BUY WIRED! I’m fed up replacing these when used as a stereo pair. They dont last the test of time. Simple as that.

I have just returned to Sonos after a few years of no Sonos gear. I got 3 era 100s.  I remember that when running trueplay the tones were quite loud. But when tuning the era 100s the tones were quite quiet. I’ve done some playing around and I’ve realised that trueplay sets the volume of the tones to whatever volume the speaker was set to prior to activating trueplay. This is advanced trueplay with iPhone.  I am not altering the volume once trueplay starts. I thought trueplay defaults to a preset volume? Just in case someone asked here is a diagnostic ********* any ideas?  Moderator Note: Diagnostic recorded and removed. Modified in accordance with the Community Code of Conduct. 

In my entertainment room for music listening only, I have across the length of the large room:One end - 1 x Era 300 + Sub miniOpposite end - 2x Era 300s + Sub Gen 3I used to have the 2 eras paired in stereo with the Sub Gen 3, but recently I’ve been playing around with the system.i unpaired all to run as individual units, then paired the sub mini with the one era 300 and on the other side I paired one era 300 with the Sub Gen 3.so technically I have 3 rooms grouped:era 300 + sub miniera 300 + sub Gen 3era 300NB. I have not run trueplay as yet.i noticed when playing the group, the Sub Gen 3 bass cuts out, but not the sub mini. If I turn the sub mini off, the sub Gen 3 kicks in in play.any idea why this happens?Thanks,V