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Read a few posts about sub mini not maintaining connection to the Sonos Amp and I have the same issue. They are 5 or 6m apart with a wall between them. It seemed to be stable for about 3 days but is still dropping out regularly enough to be annoying. I’ve read about cabling the sub mini and in the posts I’ve read people suggest that is to the router, but I would have thought to the amp makes sense as it’s WiFi connection to my home network, certainly in my case, is stable. Am I just reading it wrong and a cable from amp to sub will resolve the issue? I do have a home network, but have actually found my Sonos devices work better wirelessly (the WiFi coverage is good), I’m assuming because, other than the sub mini, they use their own Sonosnet network? It would be a pain, but it’s feasible that I could run a cable between Amp and sub, but didn’t want to start drilling any holes until I was sure! Thanks!  

The audio settings in the app, eq, etc are gone again today. Reappeared yesterday for a day and gone again. Why is this happening? 

Hi,When I play Podcasts via the Pocket Casts Service on my Sonos system I get US adverts but I am in the UK. I have checked my Sonos profile and it says that I am based in the UK.If I play the same Podcast using the Pocket Casts app on my phone then I get the UK Ads.Is there any other setting that can be changed to fix this?Thanks

No es posible escuchar música de YouTube gratis? Moderator edit:Google Translate-Is it not possible to listen to YouTube music for free?

My new sub 4 initially connected to my arc ultra then noted it was no longer working and disappeared from the iPhone app. I have tried to connect it again. It goes all the way through the process and says connected to system but checking settings it says sub 4 not connected and no sound. I have tried factory restarting, resetting app, deleting app and starting fresh with arc ultra and sub 4 and resetting router and nothing works, any ideas

My BBC Sounds plugin has stopped working. Fine yesterday afternoon, but had stopped working by 10pm, still not working today. I just get a meessage saying “BBC Sounds couldn’t play Radio 4. Try again”Not working when invoked via either phone or tablet; Not working on any Sonos device, including wired devices. Other content (Sonos stations, Spotify) works fine.I’ve tried all the usual stuff which never works (cycling power on devices, cycling power on router), to no avail…….

I use the apple music but I cannot start station as before. How to fix it. 

Just ordered an Arc Ultra to replace my trusty Beam gen 1 which I’ve been using via my TVs optical out. All 4 of the HDMI ports on my TV are used, and as I now want Atmos on the Arc and therefore have to use the TV’s eARC port, I’m looking at a splitter/switch. Current ports are 1 - Virgin, 2 - 4K Blu-ray, 3 (eARC) - PS5, 4 - Switch 2. Only ports 3 and 4 are 2.1 spec.The obvious choice would be to use HDMI4 with a 2 in/1 out switch for the consoles, and connect the Arc to HDMI3. However, is there a splitter (not a selectable switch) with which I could connect to HDMI3 (eARC) on the single port side, then connect the Arc and PS5 to the dual port side? This would take the PS5 signal in one direction, and eARC audio in the other, through the single cable connected to the TV, and the splitter. Hope this makes sense.

Hi,Since the new Sonos app update, the “View Album” option is missing when selecting a track from Apple Music.This feature was very useful to quickly jump from a single song to the full album.It would be great if this option could be reintroduced in a future update, as it really improves the listening experience for album listeners.Thanks for considering this request!Eric

UNC campus ITS will not allow Sonos on UNC wifi.  I have 4 rooms that I need synced music, for a 2 hour period before every football game.  Was going to try a Verizon mifi device with ethernet port, attach it to one of the Sonos 100, then create the SonosNet.  Question, what are the chances that speakers that are 40 feet away will catch the SonosNet, or said another way, whtat’s the distance that this configuration might work?

I have a Harmony Hub that talks to a Sonos Connect.The routine I set up works perfectly EXCEPT I cannot seem to get the Sonos device to affect “PLAY” through the Harmony activity (music source is Pandora). After Harmony gets all devices in the proper “state”, I can THEN go to the Sonos app and the Harmony routine has selected the proper Pandora channel. but will not start playing music. I can (in the Sonos app) click “PLAY” and then all is well, but I cannot seem to get the Harmony activity routines to include “PLAY” even though that command is one of the options on the Sonos device.I’ve also tried sprinkling in PAUSE DELAYs as well, no joy.FWIW I had this working but this stopped working after a recent electrical storm (all devices still work fine, just the “PLAY” operation will not work through the Harmony activity).

We can ignore my previous setup - I factory reset my Play:1, connected to router (eero) via Ethernet and when I go to Manage Networks / Update Network, it displays “We are unable to find a compatible product to update. You can try factory resetting the product to reconnect it to your network.”  I recently changed my network SSID (quite a normal practice). My goal is to disconnect the Ethernet cable and have the Sonos Play:1 successfully identify the new network.When I first connected the Ethernet cable (before factory reset), it picked up the Play:1 (connected by cable), and three other devices — which is a bit strange, given they were on the old network (but I thought, maybe the new network has propagated.) anyway, with no success configuring the new network SSID and being able to disconnect the Ethernet cable, I was forced to do a factory reset.Somewhere else, someone said I had to do an IP Reservation for the Sonos Play:1 device (and all other devices) and that didn’t solve the issu

Hello I have got a sonos arc,sub and 300 speakers,my son in law did something with my Spotify app so the rear speakers played music but since then when people are speaking I can't hear there voices very well,I have enhanced speech on,any ideas on what I can do please on the sonos app?Thank you.

My Sonos beam is connected to the tv. When trying to adjust the volume with the tv remote I have to get very close to the beam/tv before it will work. If I am 15 feet away it will not work /

I trying to set up a stereo pair of Era 300s using a line-in connection from my TV. I have tried multiple paths including using an HDMI extractor and more recently using an A/V receiver to do the same. Both setups have the same issue. The speakers turn off at repeatable locations in movies, generally when things get quiet. Are there any settings that can be used to stop the speakers from turning themselves off? 

My TruePlay tuning just stops at this screen and does not play test tones since I updated the speakers to V17.1 

Hej alle, måske der er nogen der kan hjælpe😊jeg har investeret i en Sonos amp, da jeg ville prøve nogle højttaler som ikke er Sonos.det virker fint når jeg streamer fra Spotify og andre tjenester. mit problem er lyden fra min Sonos port som jeg vil have connected til Sonos amp. Sonos port bliver brugt til at sende lyd fra min pladespiller, da der er ret langt fra port til amp. jeg kunne godt få det til at virke da jeg sendte lyden fra port til Sonos era?jeg håber det kan lade sig gøre🙏 

I have done EVERYTHING Suggested to get Soundcloud to re-activate and play! Yesterday, it said there was a Soundcloud Outage. Today, I looked to see if there was still an outage & didn’t see one. Funny it plays fine on my phone. Today, Sonos still couldn’t play Soundcloud, so I even took the service off Sonos to reactivate it. Several times, it said something went wrong. Finally, got to the active page & it said it was activated, but when I went to look for the service, nothing was there!!!!!!!!! I went thru this process SEVERAL TIMES!!!! I did Everything! I Literally, a few weeks ago had to do a FACTORY RESET!!! SONOS is really making me Angry at this point, with the app issues the WORST APP IN HISTORY! Please can I just listen to my music, without the app saying “products are missing” or not being able to play the Suggested Services? How do I get this to work?

Just wondering. I have the arc ultra, mini sub 4 and two SL1’s as rear speakers. Does anyone use different settings when playing Blu-ray music compared to movies ?  For example, rear speakers turned down or treble/bass adjusted on the soundbar. I’m just curious. TIA. 

I have a turntable connected via rca cables to Sonos Connect. (With a pre-amp in between. )I am unable to choose the line in as a music source using the app. 

Hi, I have my music collection saved on a Micro Sd card which I use with my Hi Res Walkman. What's the best way to play my collection via Sonos? Can I play via a Tablet? If so whats the best App or program to use?

HiCurrently have a Beam Gen 2 and Sub Mini connected to a Sony OLED tv, both via WiFI and they are controlled for the volume by the Sky Q remote control. Can also control via the Sonos app.When watch the tv at night the volume might typically be set at No 4.When the tv is turned on the following day it always come back on at volume level 10 and above which is actually quite loud.Would be grateful off any advice or help on how to prevent this if possible. ThanksEddie  

I am listening music with Sonos all day without any problems. Each day around 5 pm to 6 pm (South African Time), I do experience issues, described as follows: Spotify Connection Lost Can’t load content even my NAS does not load the library everything slows down finally I must switch off SonosThe next morning, all issues gone.My network:Deco Mesh Network XE75 Router ER605 TP-Link 19 Speaker, 1 Boost connected via Ethernet Internet Speed during issues experienced > 50 MB

I just hooked up my new arc ultra to my equally new lg b4 83 inch tv. Although my new lg is described as having an e-arc hdmi connection, it only says ARC on one of the HDMI’s I plugged into. I haven’t been able to verify in my app or on the tv or my Sonos app on my phone that I’m receiving Dolby atmos signal when I play an atmos  source such as the movie A Star is Born(Lady Gaga). ‘The sound is good but the spatial separation is weak  I did set it up through true Play