BBC Sounds wont play via Alexa

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I see this is a topic that's been raised before. I have 2 different Era 100 speakers, neither of which play when I ask Alexa to play BBC Sounds.

The voice assistant says it is playing but it doesnt. I have tried:

Rebooting devices and router

Disconnecting and reconnecting BBC Sounds app

Disconnecting and reconnecting Alexa

Any suggestions gratefully received!

Thanks.

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C

craigskiAnswer

Local Superstar

https://www.bbc.co.uk/sounds/help/issues/smart-speaker/alexa-cutting-out

N

nik9669a

Senior Virtuoso

I see this is a topic that's been raised before.

Have you tried everything suggested in those other threads?

Have you spoken to Sonos support?

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Mr. T

Have you disabled and enabled BBC Sounds skill in the Alexa app?

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C

craigskiAnswer

Local Superstar

https://www.bbc.co.uk/sounds/help/issues/smart-speaker/alexa-cutting-out

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