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Taxiforadam
Contributor I
August 30, 2025
Answered

BBC Sounds wont play via Alexa

  • August 30, 2025
  • 3 replies
  • 158 views

I see this is a topic that's been raised before. I have 2 different Era 100 speakers, neither of which play when I ask Alexa to play BBC Sounds.

The voice assistant says it is playing but it doesnt. I have tried:

 

Rebooting devices and router

Disconnecting and reconnecting BBC Sounds app

Disconnecting and reconnecting Alexa

 

Any suggestions gratefully received!

 

Thanks.

 

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3 replies

nik9669a
Senior Virtuoso
August 30, 2025

I see this is a topic that's been raised before. 

 

Have you tried everything suggested in those other threads?

Have you spoken to Sonos support?

Mr. T
Mr. T
August 30, 2025

Have you disabled and enabled BBC Sounds skill in the Alexa app?

craigskiAnswer
Local Superstar
August 30, 2025

https://www.bbc.co.uk/sounds/help/issues/smart-speaker/alexa-cutting-out

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