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Hello there,I have an issue with my Sonos setup (or i think it maybe a Sonos related problem).I have a 5.1 setup, Beam gen 2, 2 ones and a sub mini connected to my Samsung TV. I use Netflix and Viaplay to watch movies. Recently I have noticed that when playing movies in Viaplay it only ouputs 2.0 so no bass and no surround (it has worked before we had a power outage). The info states that the output audio is Dolby Audio, doesn’t specify 5.1 or 2.0. But there are some movies that are new so i assume the are in 5.1 format. Jumping directly to Netflix without shutting down the tv or Sonos system, everything works fine, Dolby Atmos, Dolby 5.1 etc.I read in another forum that this could be a Viaplay issue but then again in other forum that this is definetly a Sonos issue. On the TV i have audio output to Auto, tried the different options but no luck.What could cause this issue? I though that Sonos upscales to 5.1 or at least to 2.1? When watching movies in Viaplay i don’t even have bass fro

Tried linking Music library in Imac and system says not able as firewall settings preventing. Looked at Firewall and does not seem to be so as setting seem fine.

I have arthritis and the volume slide bar is so small and I only adjust from 10 to 20 which is the first 1/16 of the slide bar. Is there a way I can just type the volume number in? Or can I make the slide bar bigger? Or have a plus or minus buttons to adjust the volume?

We have a site wifi setup at a caravan park.We have a Play 5 Gen1.All working with Sonos S1 app.Site internet and wifi has gone offline before and sonos network recovered OK.This time S1 app not connecting.Router reset (many times).Ended up performing reset on Play 5 and attempting to set up as a new system.All goes well until it sets up the sonos network.When I return to enter the local network details, the sonos app locates many other routers but not mine.So I type in details manually.It keeps telling me it can't verify the password for the router or that the router password is wrong.Been through this setup process repeatedly a few times with same result.Password is 100% correct.Two TV, two iPhones and apple laptops all connected to router - no issues.Any help on this would be seriously appreciated. 

Hello people.Iam asking for advice as to how to stream from a seperates system. Is there a device that works to pass music stream from a record deck and amp to various sound bar sonos 1 sonos 2 equipment.

Bonjour,Quelle est la meilleure configuration de la Sonos Sub Mini avec la Sonos Beam Gen 2 dans une petite pièce de 25 m2 pour profiter des basses au mieux en évitant les vibrations murales.Nos voisins se plaignent d’entendre les murs vibrer, pourtant la Sonos Sub Mini est à 20 cm des murs.Des conseils de configuration optimale de tous les réglages ?Merci à toutes et tous par avanceRoddy Moderator edit:Google Translate-Hello,What is the best configuration for the Sonos Sub Mini with the Sonos Beam Gen 2 in a small 25 m² room to get the most out of the bass while avoiding wall vibrations?Our neighbors complain about hearing the walls vibrate, even though the Sonos Sub Mini is 20 cm from the walls.Any advice on how to optimally configure all the settings?Thanks to everyone in advance.Roddy

Hoping the many experts here can provide me some guidance :)I want to add an outdoor zone comprised of four landscape speakers and an in-ground sub. Something along the lines of the Sonance PATIO4.1 or similar.My question is on the best way to power these as a single zone. Am I correct in assuming I could use a Sonos Amp for the four satellites plus a second amp for the passive sub connected to the sub out on the amp? And if I’m correct, is this the best option or, is there a better way?Also, if this is the ideal way, any amp recommendations for the passive sub? 

Good morningI'm a home automation integrator and I need to know if it's possible to switch from the HDMI ARC input to the analog ARC input on the Sonos Amp using a command via HTTP.We work with KNX and Loxone, and Loxone has a library that can control basic functions via HTTP, but there's no way to switch the HDMI ARC input to the analog ARC input.Here's a link to the information:https://library.loxone.com/detail/sonos-speakers-28/overviewExample for Play:DIr. IP: http://192.168.5.80:1400Command:/MediaRenderer/AVTransport/ControlSOAPACTION: "urn:schemas-upnp-org:service:AVTransport:1#Play"<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"><s:Body><u:Play xmlns:u="urn:schemas-upnp-org:service:AVTransport:1"><InstanceID>0</InstanceID><Speed>1</Speed></u:Play></s:Body></s:Envelope>

I found a Playbase with a broken Wi-Fi module on eBay for cheap. The seller says it still works fine over Ethernet.Unfortunately, my Wi-Fi router is in a different room and I don’t have any access points to extend the signal. However, I have a Play:3 located near where the Playbase would go. Would it be possible to daisy-chain the Playbase to the Play:3 via Ethernet so it can join my system?Thanks in advance!

Wondering from the community if you’re experiencing the same problem. My setup is using an AppleTV direct to a TV, Arc or Arc Ultra connected to the ARC HDMI on the TV. Starting the YouTube TV from the AppleTV and having a channel that has 5.1 audio, the Arc and Arc Ultra decode 2.0 even though 5.1 is being sent (verified by using stats for nerds on the YouTube TV App). Changing the channel on YouTube TV, the Arc and Arc Ultra decode 5.1 and even changing back to the original channel, it now decodes 5.1. I’ve verified this behavior on two different brands of TVs and the 3rd and 2nd generation AppleTV 4k. Spend 1.5 hours with Sonos support that confirmed this issue yesterday and wondering how many other people have noticed or solved this. Appreciate your insight!

Hello everyone,We’re building a new home and want to set up a good audio system in the living room for our main TV.The TV will be mounted on the wall under the stairs (green box in the picture), and the sofa will be positioned where the blue box is. Our current plan is to place a Sonos Arc Ultra under the TV, a Sub on the floor next to the TV, and two Era 300 speakers behind the sofa on stands.What do you think of this setup? Do you have any suggestions?Budget-wise, we can’t exceed this configuration.Thanks in advance for any suggestions  TV Wall  

hey! I have a set of Era 100s, one of them just loves to disconnect, i’ve tried literally every solution!! i just don’t want this to keep going on daily. it often just say (room name) then “disconnected” i have factory reset like 3 times, they are finally working, do you think it could be the voice assistant i think it’s kicking me off the wifi or something, im dying for answers because these speak are awesome… WHEN they work!

I’m wondering how to make a home theater with two 5s what would be the best way to do that? Then what soundbars are able to sink with both 5s if that is the only option. thanks :)

This is the setup I have and when I watch a movie or music above 65 the amp turns off and restarts  I have volume limit turned off. Any suggestions as to what I did wrong in this setup? Thanks!

I have 2 Sonos Gen 3 subs, one works great, the other developed a rattle with low bass and is blown (sounds like a fart) (which I didn’t think could happen, didn’t have the sub volume up too much, just at (+3). Called CS and after tweaking and updating, they agreed it’s defective. The problem is the only solution is to send it back and buy a new one with a 30% discount (but the subs cost $799). So my sub lasted 2 years without any abuse. That is disappointing. Should I buy another sub or is this common?

Hello, I have issue with Airplay with Era 100 on my macbook (M2), ipad and iphone. The speaker are seen but when i try to stream i get an error “could not connect to xxxx” I can use the sonos app and stream tunein without any problem.I have all os up to latest version and trying restarting everything and same issue,How can i solve the problem ? Thanks  

Hello - I am setting up my outdoor system and am having issues finding an outdoor sub that will work….  Does anyone know what sub I can use with this?  There are VERY few outdoor active subs out there.  What about passive?  Does that mean I need ANOTHER amp just for the sub?? thanks!G

Hi, Can i buy a new case?? I’ve left mine on plane when travelling. Ant

I had to change my rooms.So my Sub, Playbar and two Play1 have been reset to factory defaults so I could do it properly.But when I connect them the process takes a very long time and I get the message: The product has been added, but may not be visible. Please unplug and fix it in system settings.But it doesn't work and a new group (Living Room) is just created. Question:1. Can I delete these rooms (Living Room)2. Can I delete speakers and then add them again, as a new speaker  

I bought an ultra arc sound bar and sub 4 hoping to replace my old hifi setup. AirPlay now doesn’t work. Even direct via the Sonos app has just stopped working tonight, randomly. Unbelievable. Sonos is total spin. 

I haven’t played my vinyl through Sonos for a long time . I used to be able to but have forgotten and the site has been updated . I have a connect plugged into my separated system . It used to work !? 

Hello AllI do enjoy movies with my sonos beam + surround devices where Atmos is available. When it is not, such as with dolby digital 5.1 or 7.1, it is just day vs night. Here the sound seems low, quality not good i need increase volume up to 75% while 30% is enough with Atmos soundtrack. So i was wondering if I missed something in my beam or surround configuration ? Thanks all for your support. David

I owned a Sonos Move for a couple of years. I frequently used it on travel and it was simple/reliable when trying to toggle to bluetooth mode, even for pairing to a new device. I recently upgraded to the Move 2 and have experienced significant issues when away from my home wifi.My Move 2 lives on it’s charging dock when at home. When I prep for travel, I take it off of the dock, power it off, and pack it. When I arrive at my destination, I turn it back on, press/release the bluetooth button… and within 1-2 minutes, the unit has not shown up in my scanned bluetooth devices and starts blinking a green light indicating a factory reset.After the second time it did this, I reconfigured the device after I arrived home, toggled to bluetooth mode and successfully paired to my bluetooth device. No factory reset, but also no removal from doc or power off/on.I understand that the Move2 requires wifi for initial setup, but is there also a restriction for when/how to pair via bluetooth?

I have an Arc and two Era 100’s that are set up as surrounds in my living room. When I stream music everything works fine. However when I watch a show, movie, or anything besides music the main audio switches from the arc to the right Era 100. The left Era 100 plays no sound. I’ve tried resetting my comcast device, removing the 100’s as surrounds, resetting them and adding back into my system. I’ve tried calling customer support and both times they have me do the same things over and over again and nothing changes. Does anyone know what is causing this problem or do I just have a bad speaker?

My system originally was set up with 4 amps and 4 separate rooms (kitchen, dining, workout, and patio). Somewhere something “reset itself” and now I only see two rooms on the app (kitchen & dining room). However, when I set to play music in the kitchen it also plays in the patio, and when I play music in the dining room it also plays in the workout room. I attempted to reset (simple unplug and plug back in). It still does the same thing. Any guidance how to get back to the four separate rooms?