Answered

So basically whenever I play Spotify on my Sonos speakers some features don’t work as intended.It will play the wrong songs and doesn’t let me disable the shuffle mode.I also can’t rewind or fast forward songs (the bar is greyed out)It’s as if it wouldn’t recognize I have Spotify Premium.This started happening only a few days ago when it had been working just fine before.Some help would be appreciated :)

The Sonos Beam Gen 2 is a 5-channel soundbar. It outputs sound corresponding to the L, C, R, Ls, Rs channels. If you add rear speakers such as the One SL to the soundbar, it will change to a 7.1 system. If you pair the rear speakers, the rear speakers will be in charge of the Lrs, Rrs channels. The soundbar will be in charge of L, C, R. The question is then. Will the Ls, Rs channels still be routed to the soundbar? Or will they be routed to the rear speakers?

Comme beaucoup d’entre nous, mon sonos ne peut pas faire de recherche sur NAPSTER en indiquant « la connexion à NAPSTER a été perdue ». J’ai fait tout ce qui était recommandé et rien ne fonctionne. Ces lourdeurs de fonctionnement sont agaçantes et beaucoup plus compliqué que d’autres enceintes connectées…. Merci de trouver une solution.  Moderator Edit - Translation by Google:Like many of us, my sonos cannot search on NAPSTER indicating "the connection to NAPSTER has been lost". I have done everything that was recommended and nothing works. These cumbersome operations are annoying and much more complicated than other connected speakers.... Please find a solution.

I installed a new network for my Sonos system. All components are now on the new network, except for the Amp. In order to reinstall the A mp, Sonos asks for an 8 digit PIN from the AMP. My Amp doesn’t have an 8 digit PIN and Sonos support is worthless tp help. They keep telling me to enter the PIN, which I don’t have. Apparently when I bought my Amp it didn’t have a PIN, but now they do. What can I do? Without it, my external speakers don’t work any more.

Hi Sonos friends, I’m new here in this forum and have a question to you. I just bought an Arc Ultra and now I wonder what is the best way to enjoy my Tidal lossless music on it: 1. Using the Tidal service within the Sonos app (either on iPhone or on Android, I have both) and stream Tidal through the Sonos app to the Arc Ultra or 2., using the Tidal mobile app (either on iPhone or on Android) and stream lossless music via Bluetooth to the Arc Ultra? What type of connection support Dolby Atmos, if at all? Are there other or better ways to connect? My current installation in the room concerned: TV connected to Sonos Arc Ultra by Arc-HDMI (TV is too old for e-Arc), plus one Sonos Sub and a very fast Wifi / LAN), iPhone, iPad and Android phone with most recent OS and most recent flagship hardware, all have Tidal and Sonos apps installed. My TV has neither Tidal nor Sonos app installed. My goal: I want to have best TV sound and best music sound from Tidal streaming services, I’m also conside

Is there a way to set up night sound to turn on and off at certain times of the day?

I have like 4 roams 6 ones 1 play at amplifier boost and there is not a week almost not one day when one or two or all have a problem or are not working. Interrupted music. Speaker don t appear. Speaker gone from the system. Voice control react with a big delay (up to ½ day. He suddenly starts talking). Tuning is gone or suddenly the connected speaker (home cinéma) are not synchronised  etc. Without any action music start in the middle of the night. Or suddenly volume goes up or down none of the functions are reacting. I have to shut down the electricity to stop it. I m in contact with sonos support almost every week. I have another system in another flat (much cheaper) and that is working perfectly or even better. My 20 year old Bose in my studio is working 10 x better. Regret to have invested so much money for poor quality (music that is)

Over several months the connection between my Sonos Connect and Roam and mobile phone has been dropping.  The connection would reasonably quickly resume with the various apps that had disappeared from my mobile refound.  Over time the loss of connectivity got worse with the Connect cutting out completely and showing an intermittent red flashing light.  I did a complete factory reset of everything with Sonos support over an hour.  This seemed to resolve the problem over a couple of days, but lo and behold it dropped the connection again and the red flashing light resumed.  I have done another factory reset and got it all playing again for 5 mins before it cut out again.  Am now getting very frustrated.  Any thoughts please?

all of a sudden i pick a playlist and it loads over and over.  the one on right now is 110 songs long but the queue shows about 43,000 songs.  i only have 13,000 songs in my entire library.  help?  and can anybody explain when these people are going to fix things like being able to use the alphabet to find items?

I have my alarm set to play a non-commercial, non-Sonos iHeart radio station (Classical KING FM Seattle 89.7), and it was working perfectly until recently. Now, instead of waking up to music, I’m forced to listen to a Sonos ad for the first minute before my station starts. This is completely unacceptable. I don’t want to start my day with a jarring Sonos commercial, especially since I’ve already purchased your speaker system. Isn’t that enough? Now you’re trying to push even more products or subscriptions on me through my alarm? Can’t a simple alarm function without corporate nonsense getting in the way? If this is the new norm, I’ll go back to an old-school radio and alarm clock instead.

i play Sonos thru the app on my iPhone and iPad using Apple Music.  Today we played one playlist for 5 hours.  Later when I tried to play an album off Apple Music, it came on and then stopped! Nothing I did would allow it to be heard.  On the app, it looked like it was playing but no sound.  I had changed nothing! When I brought up the system, all 5 speakers, they looked like they were playing but were grayed out sort of.  At the top, the system icon was yellow— I don’t remember if that is normally yellow.  I am so frustrated.  This happened on my phone, so I tried the app on my iPad.  Same! Ugh!!! And of course its710pm Saturday night!  I also tried to play Sonos Radio—same.  

Albums and artists in my Apple Music library (on an iMac) are broken up in Sonos to multiple albums and artists with some tracks.  I thought that integrity in my library would be kept in Sonos.  What’s going on?

Hi, can I connect my tv to a sonos play5 first genetation with an audio cable?many thanks 

I searched the forum with no similar experiences. Am I the only one whose playlist editing disappeared with the new app? There isn’t even an Edit option anymore. I can’t add or delete individual songs for the current playlist. I can only replace the entire queue. It is the same for all music sources. This new version so far has done nothing better and many things much worse, this one  being the biggest for me so far. What gives? Anyone else experiencing this?

I’ve seen this raised a million times but all the topics are closed. Scrobbling doesn’t happen live, it seems to happen whenever I switched from playing on my Sonos speakers via Spotify to another device (i.e. phone, laptop). If I play music only on my speakers for a week it will never scrobble anything. When it does scrobble if you switch away, as mentioned it only scrobbles the last 50 tracks, meaning I lose hundreds if not thousands of scrobbles a month. This may seem silly, but I’ve used last.fm since 2008 and I really enjoy keeping a proper back catalog of music throughout my life...I would really like this to work properly.

Hi. I have a pair of Era 300s and a sub mini.  They worked fine for about a month but now, whilst they play through the Sonos app (including with Spotify), if I play directly off Spotify app the left speaker doesn’t work. Weirdly I can control the volume of the right speaker using the left speaker controls, but the left speaker just won’t play music.  anyone had that problem or found a fix? Or any suggestions why this would be and what to do? i messed around with it yesterday to try to fix and had various configurations of speakers working and not working (including left not working on Sonos app and sub not working, so don’t want to make it worse again) right speaker was always working though), and in the end they all started working again, but this morning the left one is gone again.Very annoying.Thanks for any help you can offer. 

Having issues for over a year now with Apple Music and playing on my home system.  It just stops playing and now it won’t play at all expect thru my Sonos tv soundbars (I have wired Sonos speakers in my home).  Now on the app the volume is a light gray for the home speakerson versus the brighter white on the soundbars.  No clue what’s wrong or what’s going on.  I’ve refreshed, unplugged, reset and nothing has helped.  I absolutely hate this system as I built a brand new home with this cool tech and it’s been terrible.  Help… 

We have had Sonos speakers set up in multiple rooms for a few years, and we use Alexa to control them. However, I am planning to cancel my Prime membership. Will I still be able to use Alexa? Or is there an alternative voice command capability that I can use?

I was gifted a Sonos Era 100 on my birthday. I already owned a Sonos One SL. I was already disappointed to find out that I could not pair them together, and could therefore not use them as TV speakers. I understand the reasoning for this, but it’s still annoying.Now I’m having this problem where I can’t even get them to play music at the same time. In the Sonos app I select them both to play at the same time and it says: ‘Era 100 + 1’ or One SL + 1’ but the ‘+1’ speaker never actually plays anything. Everything in the app indicates that both speakers are playing (the little sound waves beside them are both moving) but sound only comes out of one of them. Both speakers are fully capable of playing independently and if I change which one is the ‘+1’ I can change which plays music.I have been able to fix all this temporarily by plugging out both speakers and plugging them in again, but they soon revert to this problematic state.Does anybody know why this is happening? I’m getting pretty a

Hi,I have the Sonos One and it suddenly stopped working. It will not power up. No lights showing at all.I have unplugged, plugged back in. Used different sockets thay I know have power in.I have tried the reset. Still nothing.Please advise.Kindest Regards Slavka 

I have a home theatre with Sonos Arc, Sub and 2x One SL. I recently replaced the One SL with era 300 should I keep the one SL as part of the theatre in a different position or just move them to another room.

I’m considering setting up Sonos speakers for a hotel and am planning to install over 100 Sonos Era speakers, mainly to allow guests to use Bluetooth in their rooms. What would be the best way to set up these systems?From my research, I've found two potential options: 1. Create multiple VLANs and SSIDs, or 2. Set up multiple systems under a single SSID.How do these two options differ, and which would be more effective in this context?

As per the title… I use a Sonos connect and have tried to reinstall the Innuos Zenith MK3 library, but comes back with cannot find music… was working fine earlier

This is so frustrating.  Amazon music's ultra HD sound quality is supported by my Sonos system.  However, connecting to amazon music is unusable.  I mean, Spotify is clunky but at least it works.  Amazon I can't even get it to work. Is this a thing?  Or just me? 

I have tried multiple times to tune Trueplay on one of my Sonos Ones. I have 6 Sonos Ones and only one of them will not save. I go through the process and each time it says it completed successfully. I go back to the Trueplay menu and there is no Trueplay Tuning on/off switch or an option to Retune. The only option is Trueplay Tuning (again). All of my other 5 Sonos Ones Trueplay just fine. It’s this single speaker that will not. I’ve tried unplugging it and even relocating it. Nothing works. Please help.