Answered

My Sonos app seems to be glitching out and no longer shows my Arc system, but only if I add another one of my speakers. The app will even briefly show the Arc (I've set it under living room 1) when I switch into the app but after a split second it will dissappear, just leaving my 2 One SLs showing (currently as 2 seperate rooms)  By doing a factory reset on all 3 and making sure I did the Arc first, it at least allowed me to set up the Arc and connect it to my TV, but as above once any other speaker is added, the option to do anything with the Arc disappears, which crucially for me means I cannot add my One SLs as surround speakers to it. The Arc is continuing to be connected to the TV, and if I go into my Spotify App it does show and recognise the missing 'living room 1' in the Sonos app and will allow to play music via the Arc.  What's most frustrating is that I have the app on both my android phone and my Ipad - and the issue is happening with both!  I've done a factory reset on all

Hi all,New to Sonos, looking to buy currently but had a question on compatibility.i am wanting to following:Sub Mini 2 x Era 300 Beam Gen 2i feel this is the best setup for me. Does anyone see any compatibility issues with this setup? How easy will it be to link up with a Samsung OLED TV? Any comments etc much appreciated. Thanks. 

Hi, just bought the Sonos Ace today.when i wear them, even when shutdown or started, the left ear is doing like a crack noise everytime I move my head. This is very disturbing, is there something wrong I’m doing ? thanks

the sonos app is so glitchy why can’t Sonos get this right? missing shuffle button in apple music is so inconvenient 

I want add and install my new Five speakers to my existing system. All works ok in the installation process but speakers gets added to a new system, which did not exist before. I have reset and reinstalled but same problem every time. I have tried to reset my other speakers and added them to my existing system and that works just fine. The problem is only for my new Fives. I had Sonos for many years and never had such issue before. Any ideas? 

Hi,I have gradually been building my sonos system through the house, and have now got the following setup in the lounge, which I had hoped / planned would mean Dolby Atmos / 7.1 sound - if the content allows. Beam 2, Sub Mini, 2 x Ones at the back of the room. Will this indeed achieve the atmos / 7.1 experience I had hoped for films / TV? Thanks in advance

I have a room set up in the Sonos app The sub 4 is physically in this roomThere are 3rd party wall speakers also in this room connected back to a sonos amp.However the sonos amp is physically in a different room and hard wired to the network (comms room). Open the Sonos app - tap into the room - under products I see both-Amp-Sub 4but I can only tap into Amp under products and from there I can turn wifi on/off under the connection settings (usually have wifi off on all products they are hard wired in but this amp I am using wifi only).However, I can’t tap into sub 4m only Amp.So I go back and tap into Amp and enable wifi.  Then I try play music in the room - sub 4 is silent. If I physically move the sub 4 to the comms room it works. So I have a sinking feeling that the sub 4 needs line of sight to the amp? Please tell me I’m wrong…. Is there no way to put the sub 4 on the wifi and let it link up with the Amp for the room over the network?  

Hi all,I really like the look of the EverSolo Play Cd system preferred to the BrennanHow is the best way to connect this to my Sonos or are Bookshelf speakers a better option Thanks 

Put in rockin247radio into search and not found??

I have been a Sonos user for over 10 years, and it seems like the web app just keeps getting worse. Who designed this? It’s seems to have been designed by people who don’t ever use the service. I like to have Sonos music playing in my house all day, and it is easiest to use my MacBook for this. But this requires using Sonos web, and the website app is horribly designed. Navigation is tedious, requiring far too many clicks to get anywhere. For example, to select a new playlist from the My List function I have to close all current windows and go back to My Services/My mix. This is just an example; there are many other problems with the design of the web app.Another issue is that the system keeps dropping the multiple speakers I have set up, requiring me to reselect them whenever I open the app.It seems as though Sonos is just interested in selling products and not investing in good app design/functionality.Very frustrating after spending hundreds of dollars on 3 Sonos speakers.

Hi,I just subscribed to deezer and set it up with sonos voice controlIt works fine to listen to a specific title, an album, or a public playlist but I can’t listen to my playlists (it says “the content canno’t be found”)I tried everything including updating my sonos one, delete and reinstall deezer and even reseting my sonos and it still don’t work. Has anyone have a solution ?

I have several Sonos ZP120 circa 2006.  Is it possible to set them up to be a dumb amp? My thought would be to use a newer Sonos PORT RCA outpout that would feed into the ZP120.   Im cool with setting the ZP120’s up using the S1 app, but then simply Set-it and forget it and uninstall the app.   what I dont know, and looking for advise from the comminuty, is;-  Can the ZP120, if never touched fall back and stay at the Line-in input setting?- Is the Sonos PORT RCA output varabile? ie: If the ZP120 volume is permenatly set to say, 90%, would the varabile RCA outbout from the PORT be akin to a volume control. There by adjusting the room volume from the S2 app?- does the ZP120 have a sleep, and//or auto wake from the RCA input.  id hate to add to the global warming by having them amplfy hiss and dead air. ;-) ive got 2 Listening Zones with 2 and 4 in-celing speakers respectvily. The zone with 4 speakers cannot handel the power of a newer Sonos AMP @ 4 Oms ( I think).  I use the zones vary r

​@NullReference Sonos Alexa is also not working for me in UK (non Beta), I assume as per:https://status.sonos.com/ 

Hello, Im trying to connect mutlple system like below screenshot,TV Room : Arc UltraMedia Room : Era 300 + Subi use to connect both system like this to watch Movies, but its not working anymorethe app shows its both enabled, but i cant hear any audio from Media Roomnote: i can able to play audio in Media Room seperate via AirPlay,so i guess its not speaker issue  anyone had this issue ? any idea how to solve it?

Hi, I recently upgraded to an Era 100 from a Sonos One as I only have wifi via my mobile network provider. I managed to set up the Era 100 via traditional wifi elsewhere but when I connect at home using only bluetooth and playback through my Apple devices and macOS/iOS/Apple Music/Spotify, I keep getting constant dropouts which you’ll appreciate can be very annoying mid song. Does anyone know of a fix or am I out of luck and need fixed wifi only? Many thanks in advance!

I had a playbar when I turned it up and down it just flashed on the playbar and no tv symbols, but the arc ultra seems to when turning up and down shows the plus and minus on the screen, it’s only on there briefly before disappearing but i don’t want to see when turning up or down the tv, settings in my Samsung don’t seem to help clear it any thoughts please 

I have a Samsung 49NU7500, connected to a Youviewbox, a blu-ray player and my Sonos Beam.Ok, so my 10yo Youview box was nearing its end of life, so i purchase a brand new one.Today, i set up the new box, by basically swapping the wires at the back of the 2 Youview boxes over.Set up was straight forward as expected.However, i can only control the sound with the Sonos app now, whereas i could use the Youview remote to do this previously.Any idea how to remedy this ?Any help gratefully received...1st post, so be kind :)

I'm using Yousee Musik as my only source of music on Sonos. It works smoothly for a day or maybe two, then it stops working. It won't play any songs. Sometimes search work sometimes I doesn't. If I go and reauthorize in settings then it works again.I can schedule any favorite song or playlist via Home Assistant, so it's seems like it is not the Sonos System that is the problem. It's only the new fantastic app that is loosing connectivity. Being a long time software engineer myself, it looks like someone is not good at handling `refresh tokens` as it seems to be a problem every time I haven't used the app for a while. Are anyone still experiencing the same problem as me?

Hi everyone, I have three separate Sonos setups—one at home, one at work, and one I installed for my parents.I registereed each system under a different email account.Whenever I switch locations, I have to log in and out of each account.Has anyone consolidated multiple Sonos systems under a single email account? Does it work smoothly, or does it create registration issues?If I moved to them all on one email account, would this mean I won’t get prompted to log in each time?Or does it start confusing the systems?I’d love to hear how others manage multiple setups efficiently. Thanks in advance!

I’ve had my Sonos Roam 1 since release, when taking it on holiday it has always connected to BT easily by holding the button for a couple of seconds until the ding, then the light goes blue. I’ve just got back from holiday and found that this no longer works, I hear the ding but then it just carries on flashing white. I’ve just been testing it at home and found that it does eventually connect to BT when no wifi is found, but it took 3-4 minutes after pressing the button before the light turned blue.Can anyone advise what to do to fix this? I has the latest firmware installed. Switching to BT when wifi is connected is instant

Current Problems:Recently Played, whenever local library music played, CAN NOT click and play again!!! It shows not available and grey. Online Streaming services like Apple Music, Tidal, Spotify is obviously lower sound volume, than local Library. It's been over years! (Using Sonos AMP, Arc and Era300s) No Live Activity, No Control Center, No Widgets and No iOS dynamic Island control!! This is been over years missing features. 3rd party app can even do better than Sonos official. No Apple TV tvOS / Android TV app, not allow users to control or display the music album cover in large display. It’s not good for consumers to enjoy the music playing.

I have an old Pioneer that is plugged into the Sonos Connect Amp. The sound is that of one that needs a preamp. The speakers are Kenwood floor speakers.  I bought this thinking it would be an amplifier. Sadly, not. When I bought it, the guy threw in a Sonos Connect Receiver and a Connect Bridge.  

When I use the sleep timer a new bug seems to have been introduced. When the timer ends the music or podcast fades out as expected, but then you get a second or so of music again before the sound stops. Anyone else experiencing this?

Good day everyone, I'm having trouble playing content from different music platforms on one my sonos one sl. When pairing it with another speaker, it'll play the content. When trying to start it on that particular speaker, it'll say can't play content, something went wrong. It says in the app under the name of that speaker no content.The speaker and app are up to date.Any ideas what the problem is?Thank you.Phil

I don’t know what happened, my music library on windows 11 was working properly and suddenly from one day to an other it didn’t work anymore. I’ve tried to delete and add again the music library, tried again the set up for the shared folder, tried again to remove and install again thee desktop app but nothing… I’m desperate, why it need to be a continue struggle with Sonos all the time? Any suggestion? Any update to solve the problem? Please.