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Airgetlam
AirgetlamAnswer
August 23, 2025

Just in case you need it, there are some FAQs you may find useful:

First, the wireless and wired systems FAQ.

Also, the new router - installation instructions FAQ.

Bruce

14 replies

Airgetlam
August 23, 2025

Which speakers? Sonos made a PLAY:1, which became (with some changes) the Sonos One, which eventually became the Sonos Era 100.  Unfortunately, there is no Sonos 1.

Establish how? Are you moving them from wired to wireless? Were they working before? 

Bruce
Zebra00Author
Contributor I
August 23, 2025

Play: 1

Zebra00Author
Contributor I
August 23, 2025

Moved to new location….2023….they playing great!!!! Then 3 months after an update from app….all 4 wireless speakers (2 black, 2 white) stopped working.

Zebra00Author
Contributor I
August 23, 2025

It’s been 1 year and half since they last played.

Zebra00Author
Contributor I
August 23, 2025

I just connected one speaker to router with Ethernet cable….lets see what happens 🙏🏻

Zebra00Author
Contributor I
August 23, 2025

👏🏻 Thanks Airgetlam

They’re working now…. I don’t know got them to working again but once I connected with Ethernet cable to one of the speakers….they began working.

Airgetlam
August 23, 2025

Not sure I did anything to help, but if they’ve not been connected for a while, I’d recommend updating the software, both running on the speakers, as well as your controller, by checking for updates in the controller. 

Bruce
Zebra00Author
Contributor I
August 23, 2025

…oh yeah I did update the app on my phone also.

I was saying thanks to responding to my problem.  Nice of you to reply. 👍

Airgetlam
AirgetlamAnswer
August 23, 2025

Just in case you need it, there are some FAQs you may find useful:

First, the wireless and wired systems FAQ.

Also, the new router - installation instructions FAQ.

Bruce
Zebra00Author
Contributor I
August 23, 2025

Thanks for the advice!

 

Perry