Skip to main content
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Airgetlam
AirgetlamAnswer
August 23, 2025

Just in case you need it, there are some FAQs you may find useful:

First, the wireless and wired systems FAQ.

Also, the new router - installation instructions FAQ.

Bruce

14 replies

Zebra00Author
Contributor I
August 23, 2025

Thanks! 

August 25, 2025

Not sure I did anything to help, but if they’ve not been connected for a while, I’d recommend updating the software, both running on the speakers, as well as your controller, by checking for updates in the controller. 

Update is what caused the problem for me!  Every update causes issues like this. Contacting support means they blame my network. I’ve been a network engineer for 25 years with certs out the ying yang.  If I hadn’t invested thousands of $$$ in these fools, I would’ve dumped them long ago.  I guess if I had their conscience, or lack thereof, I could offload my systems (plural) onto some other rube.

Airgetlam
August 25, 2025

I’d be happy to take them off your hands. While I’m not, nor have been, a network engineer, I have worked in online games for years and years, and haven’t had any issues with my various speakers. That being said, I have called in to Support a couple of times, when things weren’t working the way I expected, to great success (and some embarrassment on my part). 

Bruce
Stanley_4
Grand Maestro
August 25, 2025

Same here, sucks to have some support type pat you on the head and hand you the solution to the problem you both caused and failed to diagnose.

Sucks more the second time, hoping to avoid #3!