Not Giving power out of box

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Just purchased a Sonos Ray and got it in mail today and went to setup and it’s giving no indication that it is powered. No light, sound, and not showing up on the app. How do I fix this issue or is it defective.

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AirgetlamAnswer

Seems like you may need to call Sonos Support to discuss it. At least, after checking to ensure it’s properly plugged in, and the power cable is seated correctly in the Ray. It’s been known on some devices to require an extra bit of pressure to properly seat the power cord.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

AirgetlamAnswer

Seems like you may need to call Sonos Support to discuss it. At least, after checking to ensure it’s properly plugged in, and the power cable is seated correctly in the Ray. It’s been known on some devices to require an extra bit of pressure to properly seat the power cord.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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