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My Sub gen 2 (bought used) will connect to my system and will play bass for a few seconds but then it clicks and no longer plays. I’ve reset it, reset the zp120, factory reset the sub, recalibrated the sub and reset the router and no luck. Any other suggestions? Out of all of my Sonos products this is the first time I’ve had an issue over 15+ years. 

Hello,I am currently running v11.15 of the Controller for PC and all is working well.Sonos wants to update to 90.0-67171. Has anyone still on S1 applied this update? Any benefit or detriment to updating?Thanks!

Have had an issue for few weeks when tapping on a track on my soundcloud feed on S1 app, it plays a completely different track on the feed, if i press 3 dots and hit play now it plays ok, you used to just have to tap on the track and it would play

I have a number of Sonos One and a Move. Recently the Move stops playing, then after a period, sometimes minutes, sometimes longer, it resumes.I’ve tried everything I can think of, including factory reset. Does anyone have any suggestions?

Hello - I have a pair of Sonos One speakers purchased in 2019.  I connect to a desktop computer to Spotify and sometimes from my mobile device.  I need to add another pair of Era 100 speakers to a different room.  So they will be on the same wifi network.  Is it possible to connect one device to one pair and a different device to the 2nd pair while both Sonos pair are on the same wifi network?

Relisten was finally working late last week.  It went down again last night.  It was a wonderful 4 day run, but its back to can't connect to Relisten or can't play 'song name'. And it skips through 4 or 5 songs before the error messages appear.  I tried to speak with the help desk, but after 15 minutes and nothing from the representative, other than telling me his name, I aborted. I just want Relisten to work correctly. I assume that Sonos is aware and working on a fix

Just purchased (New) a pair of Sonos Ace headphones.They go with my Sonos Beam Gen 2 soundbar, Sonos Sub Gen 3 and 2 Symfonisk surround speakers.The swap function works fine but the volume of the headphones has to be at 94 to be sufficient for my usual listening preference. I am not saying it is a massive problem but with some of the films I watch I find it hard to understand what the characters are saying.This may be more a hearing problem my side, but surely their must be a work around to get a wider volume range?I have updated all my products firmware/ software. In music and normal TV watching the volume seems fine. It is purely listening in swap with the headphones.I like the headphones and can live with this third world problem, but any advice to make them better would be welcome. Many thanks

I have an Arc Ultra via HDMI to the tv and use the Era 100 via Bluetooth as an extended speaker - not surround sound. The Era sometimes connects to the Arc and plays perfectly, but after a while it disconnects from Bluetooth and keeps connecting to HDMI on the app (which is is not connected via HDMI) and the sound disappears? How can I get the Era and Arc to sync every time I turn on the TV - or press the Era and turn on when the Arc is playing? 

Once every day i have reauthenticate the YouSee service. When done I can play my playlists BUT they are not updated in the Sonos App with the new songs I have added in the YouSee Music App.I have removed the YouSee service, i have removed app data from the Sonos App, I have reinstallere the Sonos App. Are there any known issues with the YouSee Music service?

Hi, my best mate recently passed away and he gifted me his SONOS system. A Playbar, Sub, 3 x Play 3, 2 x One and a sub.Unfortunately, he passed before deregistering but, that’s ok, I’ve carried out a password reset and with the permission of his Mum / Exec, I’ve changed the password so I can log in.I am new to SONOS.I have started with the Playbar, I’ve changed ownership to me (which was tricky) but, no matter how many factory resets I do, I can’t connect it to my wifi. I add the new device (Via new system) get it working (whilst using an ethernet cable) yet when I go to network / manage networks / update networks - continue then every single time I get the message attached - unable to update these products. I have a Vodafone WiFi Hub Router, and I have the S2 app latest version.Interestingly, I had the same problem with one of the Ones but, I hadn’t changed ownership on that - only the Playbar.I am usually good with IT matters but, this has left me with a headache.I have done a hard r

I don’t see a way to remove it. Just edit.

Hi folks, I haven't yet taken the plunge to purchase a speaker/s. I use a Marantz currently and its music library accessing by folder from my PC, works fine.I organise my recordings by folder, subfolder and file name. I don't use, artist, composer, album or any of those options as my meta data isn't too good.So its a deal breaker for me if the folder option is not available via the app.Please don't direct me to adding a music library help page...it doesn't discuss this.I tried to install the app on Android to find out for myself if this works how I want, but it needs a speaker to link to first...which I don't have yet.Is there anyone out there who uses Sonos App Music Library from their PC that can tell me if this method of access (by folder) works?

Hello again.  I'm listening to music from my local library for the first time in a little while and the album art is not displayed. It's the same on android and ios. 

We purchased a home that has 4 in-wall architectural speakers in the living room and 2 outdoor speakers (old Yamaha speakers). Is it possible to run all 6 speakers off the one Amp? And if so, is it possible to have different “zones” (e.g., listen only to the 4 in-wall speakers when watching TV, or listen only to the 2 outdoor speakers when outside)? Or do I need two amps (1 for the 4 in-wall speakers and 1 for the 2 outdoor speakers)?Thank you for your help!

Sub mini keeps disconnecting in the app, requiring a reboot. It only stays connected for about 2mins. I have rebooted the router, and the sub is close to a mesh extender. 

I have a Playbar and 2 AMP’s. I have had an Eero Mesh system for 6 plus years with the Sonos. Recently the App doesnt recognize the Sonos system.  I chatted with someone at Sonos who said my iphone and the Sonos are on different IP addresses.  How can I get them on the same IP address & if I do this will the issue go away? Thanks for any help!

Sonos S1 app one of my rooms disappeared from the rooms icon. It does show up under the systems tab under products IE: Dining room bridge. Dining room does not show up under rooms. Any help? I tried deleting app and reinstalling it . 

I can’t get my Play 5 to sync with my Ray (connected through optical) when connected to the tv without getting up and pressing the play button on the Play 5. When I try to add the Play 5, then press apply, all sound stops. 

For some reason, my Sonos One lost its connection to my home WiFi network, and it appeared the only way to get it back on was to follow the device reset steps.  Once I was again able to connect to it with the controller app, none of my previous settings were there in terms of favorites, music services, playlists, etc. My question is, where are these settings kept?  As part of my Sonos account (if so, would have expected them to be remembered) or on the device itself?

I have 2 bars, and a handful of speakers around the house… and for years now -  the app will find some speakers and not others.. it changes almost every time. I routinely get ‘system not found’ - WTAF - I am sorry that I spent all this $$ on a system that sounds great but is so freakin’ unreliable and painstaking to fix/stressful to engage, rather that seamless and simple.  I’ve read on forums about this wonkiness being a function of the app, particularly 1.0 to 2.0 - that seems to jibe with my experiences.  I am not looking for the Sonos service people to nudge me to call in or text to get some assistance. A short term ‘win’ (what? that they system works after 45 min of troubleshooting with you) isn’t sufficient when tomorrow I have issues again.  MAYBE TELL US WITH CERTAINTY YOU’LL  FIX YOUR APP IF THATS THE ISSUE, OR TELL YOUR CUSTOMERS  ‘YOU’RE SH/T OUR OF LUCK’?

I have no true play showing on my app , any fix guys ?

Hello, I want to run my computer audio through my Rodecaster Pro II, as I currently do utilizing my Adam A3X powered speakers. But now, I want to use the Sonos era 100 speakers to replace those. Is there a way to connect the era 100’s to the Rodecaster Pro II and use them as my computer speakers (not utilizing the Bluetooth feature of the speakers)?

Hi community. I have my sonos play bar connected with Ethernet and wifi turned off on the play bar thru the app , then to my understanding , that creates its own wifi to connect to my sub.  Now , how can I use the app on my phone to control the sonos play bar if my phone is not connected to wifi, and I don't have wifi turned on thru out my home.   Trying to not use any wifi in my home.  Thanks in advance.  

I am trying to connect a Samsung Smart Monitor to my Playbar. The monitor has an earc HDMI and HDMI connection while the playbar only has the optical/digital type connection. Is there a simple cable adapter that would connect the two? I read that the Sonos adapter works the other way to hook up a tv digital to a playbar hdmi but doesn’t work the other way round. Not sure if that’s true or not. Any other work arounds or suggestions would be greatly appreciated. Thanks in advance. 

I have two Sonos systems: Two old Play 5 speakers with the old S1 controller - all working fine. I can access all the music on the local HDD of my Windows 11 PC. Never had an issue.A newer system comprising 3 pairs of speakers and a sound bar. All working fine using the newer S2 controller - except…… I cannot access the music on my hard drive - the same files on the same HDD that the old S1 controller has no problems accessing.The controller recognizes the library (safter a lot mucking around creating new local users, sharing folders, using the network path option etc etc) but refuses to list the albums or tracks. See screen shots below.  When I click on “Update Music Library Now” the usual message pops up:I click on Yes, and the "Indexing...” message pops up and disappears with a second. When I check the library for albums, artists etc, I get the dreaded “No selections are available”. Nothing. Zero. Zilch. I have read all the posts in various forums about this, but there does not seem