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Hi all I have what I guess is old tech now in a Play 1, been a superb servant for many years. I have a problem connecting wirelessly after changing broadband providers. Factory reset it, and sets up fine with Ethernet cable, but I'm having trouble updating network ( saying no product found) whilst wired up with the cable. If I unplug from router it simply doesn't find the device. Any help hugely appreciated

Hi all, I have an issue with error 913. I run S1 and S2  Windows 10 and android apps. S1 can add library from NAS drive (Dlink DNS323, Old but still kicking), but S2, comes up with error 913?Looked things up, but still confuddled!Cheers for advice.

I use the Sonos app on my MacBook Pro as I can edit playlists with it. it's now asking me to update the app! I'm reluctant to do so, due previous experience. Anyone else have experience of the latest Mac App update?

I'm experiencing difficulties with the Arc Ultra and Alexa built-in volume/sound/audio vs TV/music volume control.There's a mismatch in the audio between Alexa and TV or music. Specifically, the Alexa speaking volume is almost inaudible. If I turn up the volume I can hear it fine. When I switch to TV/music the volume is way too loud forcing immediate action to turn it off or turn down the volume. I've had the Ulta Arc for about a week. Alexa is not usable if I have to turn up/down the volume for Alexa then the TV.Are there separate volume controls for Alexa vs TV/music? If there are separate audio controls I've not been able to find anything in the app or instructions. Are there any other options such as equalizing Alexa audio to match the TV/music? 

just got eras100 2 of them. how can I get both to play from my computer. it only lets me have 1 output??"

Hi! I have an Arc with Sub (Gen 3). I’d like to buy Era 100 as rear surround, but I can’t position them vertically at ear height. Can I position them orizzontally about 15 inches below the ears?Of course, TV & ARC are in front of me!Thank you

Hello. Since 10 days all my Sonos speakers can’t play Spotify and stream Spotify via Airplay. I have been in contact with Sonos support 5 times and yesterday they said that there has been a lot of users with the same problem. I have also been in contact with Spotify and they were not aware of the issue? I have updated all devises, re-installed Spotify and Sonos and done everything the supports have asked me to do. The only thing which is working is Sonos Radio and other music services but not Spotify.I told Sonos support to put this as an issue so other users could be aware of this enoying issue. But not seen anything posted. I guess they prefer of spending hours of support of people like me contacting them instead...

Sonos forgetting all my speakers...  why 

With setup Era 300 + Ultra Arc have you notice a significant difference (musically speaking) between spotify and apple/amazon music Apple/Amazon have HD music. In the other hand, not spotify. Although I enjoy the music discovery from Spotify, I wander if it is time to switch to a music provider that has HD music.  Knowing the lossless quality is better, can we  actually ear a difference from the compression format offered from Spotify? Thank you in advance 

I have a turntable connected to my Era 1 with the line in cable, but as soon as the record stops and I change sides the app loses all the rooms, they are greyed out, I have to close the app and wait around 2/3 minutes for them to re-appear, it only does this on the ERA with a turntable, its so frustrating as you lose part of the first track, the ERA 1 is grouped with an Arc, sub and two play ones 

Hi. The News Agents has disappeared from Sonos and News Agents US has never been able to play. any fix for this does anyone know? Thanks

My Sonos is up to date. It’s a Sonos one. When radio is playing through Alexa it skips in the track

I have 12 ports and while i airplay or use my android phone to airplay to any of the zones the connection will play and then after a few minutes it drops and disappears from my samsung S25 or any ios device. i can restart and only get a minute or two of streaming.i havent tried on the Sonos app but i really want to stream music from my device (Spotify and Tidal)i see many post over the years regarding same issue, has anyone found the solution?TIA

The Sirius Xtra channels (not the live DJ’d channels, but the shuffled themed channels) seem to sometimes (but not always) skip to the next song prematurely, like after 3 minutes into the song, so before the song ends. This doesn’t happen when I stream from the Sirius app, only when I’ve started playing the Xtra channel from the Sonos app. I’ve confirmed this behavior with other Sonos users I know. Does anyone have a solution?

Hi all,I have a Sonos Beam that I’d like to connect with a turntable by a phono sound amplifier. The connection between the the turntable and the amplifier via RCA cables works well with other sound speakers.Since the sound amplifier output cable is an RCA 3.5mm I need a kind of connector to hdmi. I tried with one bought on Amazon, but it didn’t work. Any suggestions?For reference, this is the connector I bought on Amazon: ABLEWE RCA to HDMI Adattatore, Convertitore RCA HDMI 1080P Mini AV a HDMI Composito CVBS Video Audio Supporto Pal/NTSC per PC/Laptop/Xbox / PS4 / PS3 / TV/STB/VCR Telecamera Dvd : Amazon.it: Elettronica ThanksSamu 

I had a green solid light on my sonos roam after connecting it to a (new) wireless charging base, which I hadn't seen before. I wanted to know what it was indicating and searching for »Sonos Roam green light« I found the article for Roam charging light indicators, where no green light was mentioned.So i went to ask support and had a chat with the Bot who told me the product shouldn't be able to have a green light (which is a lie) and asking me over and over if it was correct the light was green. When I asked to talk to an agent it agreed, but then closed the chat tab/window and I was back on the Support page (where I had opened the chat from) with the “Start a chat” buttoned greyed out and changed to “Chat in progress”, with no way to reopen the chat from there.With no way to open the chat again (and not finding a closed tab in my history or recent closed tabs) I tried searching for »Sonos light indicator« to see if it might be related to something else than battery and low an behold t

https://www.cnet.com/home/security/amazon-is-canceling-this-alexa-privacy-feature-on-march-28-should-you-worry/?

No sound from Playbar after connecting to new Bravia 8 XR80 using Optical Audio adapter connected to eArc HDMI port on TV.

What are sonos doing for it's countless customers who can't get voice as the amazon sign in cycles endlessly??? This has gone on for months

Hi, I have a question about the Sonos App (on Android).I’ve hooked up my LG OLED48CX6LB TV to a new Beam Gen 2 Sound Bar via HDMI. I’ve configured all the settings correctly. When I play a Dolby ATMOS test video from Youtube (on the TV) and look at the “whats playing” section of the App, I can see the audio formats change depending on what I’m watching. My question is when I play a Dolby Atmos test video, it says Dolby Multichannel PCM 2.0, is this correct or should it display the Dolby Atmos logo and say Dolby ATMOS?Thanks

While hunting down a problem with Music Library files not being recognized by some of my components (after installing a new Asus WiFi router) I found folders on the music library hard drive with names like:FTOY07~G_OLYYS~F_WTT9Q~PThis is shown in Finder on macOS when I browse the drive. If I insert the drive directly to a Mac, these folder names are not shown. Instead I find that they have unusual characters and quotes. Possibly also long file names.Names like:[RI028] "Mu"'Ignacio'Fax|Nmlk If I index the Music Library with only ‘old’ Sonos components (like Connect) active there is no problem on these components.If I index the Music Library with only ‘new’ Sonos components (like Play1 & 3 and Sound Bar) active there is no problem with these components.However when I mix ‘new’ and ‘old’, one of the categories will fail to find these folders when I try to play on these components. Which it is depends on which I indexed last.Maybe long file names will also produce these errors.-Previou

I share a SSD HD on my WiFi using USB to Asus AX WiFi router. I have my Sonos Music Library on that disk.I used to have an Airport Extreme router, using this disk. With Asus some players does not find the Music Library, actually they don’t even find the HD.Since I have older components I use S1. I’ve read that it might have to do with Samba version. Could that be the case when some components still can find the Music Library and play the files?Not sure if the Asus router lets me change Samba version.Also, which would be the recommended file system on the shared disk for Sonos compability?

When I try to connect my play1 to the system, the play1 do not play the sound-pincode. Is there a way to connect the speaker without it?

How do I factory reset Sonos ones?

ARC/ERA300 Does Sono is planning to add the option in their app to easily switch from atmos to stereo, vice versa? Being audiophile, I really enjoy the era 300 power. The only show stopper to buy the arc ultra is disabeling the front driver of the era 300 when set in surround mode With arc ultra So, when I listen music I would be like to fully able the era 300 But it seems setting up almos then desetting it and setting stereo seem studious  Does Sono is planning to add the option to easily switch from atmos to stereo, vice versa?