Answered

It has taken a while for me to start using my Move 2.First it would not update (before first use). It kept saying there was a problem connecting to my Wifi. Even though the other 50 products in the house work properly. I had to go to someone else his house to use their Wifi which worked immediately.  When I got back home the Move 2 needed to be added to my account. Which then also failed at my home. After creating a new account (and multiple tries) it finally added the Move 2 to my second account.  Now the Move 2 is visible in the app and can be used, BUT it keeps saying “Not registered”. This way I can’t see the battery level or access the settings.  It did work for a brief moment (after using a method from another user = logging out in the app, resetting the app and logging in again). But after a few minutes it said “Not registered” again and the previous method does not help anymore.  I’m out of ideas because I have tried literally everything (reboots, resets, factory resets, app re

Roam needs wifi connection before switching to bluetooth ? Why does it not connect by using mobile internet. Confused. I want to use in caravan but wifi not always available. Any assistance woll be appreciated. Thanks .

Hi everyone, and apologies in advance for my stupidity, but getting very confused…We have just bought a new house which has ceiling speakers installed in the kitchen. The previous owner of the house advised that you needed an amp in order to play them. Thinking I was being smart, I took a photo of the amp (Sonos Connect:Amp Gen 2) that the previous owner had, and bought one thinking that would do the trick!However, I am mystified on how to connect it. The speakers have loose wires that go into the cupboard that the amp is housed in, but there is no way that I can see to connect to the amp. I read on the Sonos site that they should connect using banana plugs so I ordered some off the Sonos website but they are too big for the holes at the back. What am I doing wrong and how do I connect my speakers and play music?!? Grateful for any advice any of you can offer!  

I have a Beam 2 connected via HDMI(eARC) to a TV and a single Era 100. Both are on the same wireless network. If I group the speakers together, I only get TV audio out of the Beam. If I play music on the Sonos app, they both play flawlessly in sync.I've tried associating them in the same room and as separate rooms. The app acts like it's playing on both speakers when I group them. Is this just not possible in this configuration? 

Hello, im currently trying to connect my SONOS ARC, not SL or Ultra to my desktop, not my monitor. I have tried everything but nothing seems to work. HMDI from soundbar to gpu with and without optical cable. No sound it coming out and i cant even seem to find the sound setting on the soundpanel. What can i do?

I just. purchased an Arc Ultra Sound Bar.  How do I make this first set up for Blue Tooth use?

hi,can you can use a Sonos Era 100 Pro on Wi-Fi and use PoE (Power over Ethernet) only to power it, by using a PoE injector, which provides power but not data?

Hi I have a Rega Planar 1 plus turntable which is connected to the left of a pair of Era 300 speakers. The speakers are set up in a stereo pair (which works fine for streaming) but when playing from the turntable only the left speaker works. I have tried connecting the white cable to the red and the left speaker still works. If I just connect the red cable to the red, or red cable to the white no sound comes out. I have tried another cable so I don’t think this is the issue. I have tried connecting the turntable to the right speaker and this works, but then the left speaker does not work. I have tried setting the Audio Delay under the Line-In settings to MAX, and have also tried setting the Audio Compression setting in the Sonos app to Compressed. I have disconnected the stereo pair and reconnected a few times but no resolution of the problem. I cannot see a balance slider when I look at the room.  Any other ideas? Many thanks.

A feature of the Sonos Ace is “Multipoint”, when I enable this in the App, it says “Connect 2 Bluetooth devices and easily switch between them”I have connected two devices, mobile phone and BT transmitter.I can’t find a way to switch between them? Is there a secret button press or similar that I don’t know about?

I have no interest in streaming services at all.  ALL I want to do is use my voice to get my sonos to shuffle play all the music on my NAS.That’s it.  Simple.  or it should be.I created a play list of all my music.I say ‘Sonos play [x] paylist’It bitches about not having a service connected?WTF?

Would it be possible for you to allow the user to rearrange and change the order of the various stations that I have saved in my “Sonos Favorities”?  It is currently defaulted to alpha-numerical sort and some of my most used are at the end of the list.  I’d like the ability to customize the order that they are listed.  Thank you!-Tom

Hi. I’ve just purchased a Beam 2 and Mini Sub to add to my existing setup.  All is working fine for movie content etc - sounds great.  When I playback music, either via an app like Spotify or in the Sonos App, the sound only comes from the Beam 2 and nothing from the Sub. Is there any way I can change this?  Thanks 

Hello, I would like to order Sonos products for our office and was wondering if I could purchase and pay for the products by invoice / BACS?

Howdy,I’m streaming audio from my iMac and Tidal to Move. Each time I pause the audio then click play, there’s no audio. If I wait for a few minutes sometimes the audio is reconnected.The only fix is to power off/on Move (the button on the back of the speaker) then the audio reconnects. I just checked, I have the Move has the latest updates.Is there a fix for this?Thanks,

This has been going on since the disastrous app update last May.  In the middle of a song the sound will just stop.  If you look at the app it is still playing, the phone wasn’t in my hands so I didn’t touch anything.  It happens with a bunch of different speakers, sometimes one of a stereo pair, sometimes both, sometimes it’s 1 out of 5 speakers, sometimes all 5.  No pattern I can find.  After messing with it, changing speakers, stopping & starting the music, rebooting the app, sometimes it will just start working again. anyone have any ideas or do we just chalk this up as another of the million bugs in this fiasco they call an app? And please don’t say “unplug all your speakers” since half of them are portable and have batteries.

Has anyone figured out a way to get these things working or am I just screwed for being a loyal customer and early adopter with a first gen roam thats out of warranty?

I have an entertainment system with the specs below, which I’m trying to use the “Monster Bluetooth 2-in-1 Wireless Audio Adapter” to connect the entertainment system to our Moto Motion Audio Sofa and Recliner via Bluetooth. I can get the Samsung TV (native mode) to play through the Moto Motion by connecting to it via Bluetooth, but I’m unable to play through the Nvidia Shield / Sonos Arc Soundbar. The Nvidia has all our media apps. I was thinking if I could make the Sonos Arc accessible via Bluetooth, I might be able to get this to work. Any thoughts and guidance would be greatly appreciated. Thank you Regards,JulioEntertainment System Specs:Samsung TV (UN75MU800DF) - doesn’t support two different audio out options like some of the newer modelsNvidia Shield (2019)ARCANA (eARC adapter)Samsung TV Connection Box (HDMI, digital optical output, etc)Monster Bluetooth 2 in-1 Wireless Audio Adapter (mba9-1011-blk) - NEW DEVICE 

Hey, I've just added the sonos Arc Ultra to my living room and connected to my pair of Fives.Primarily it's for TV, however I was using the Fives with my record player.  I have an era 100 in another room, is that my only option now, or is there a smarter way to do this. Thanks 

Will this play correctly as far as timing/delay/echo, etc? Will it sound right? Trueplay? How is sound processing and distribution handled for ARC Ultra connected to TV? Specifically, in the case of Atmos signal received, would the Arc Ultra send the original Atmos input to the Fives and Fives process it into stereo? Or would the Ultra decode the Atmos and send a PCM Stereo Mix to the Fives? Or would the Arc Ultra decode and only send the FL/FR channels to the Fives and disable its own L/R? Read in another forum someone has this working with option 2.3 but I didn’t see an announcement this was supported yet so am suspicious.

I’ve just got the Sky glass Tv and connected it fine to the Sonos Beam with Era 100’s and mini subi can hear sound coming out the soundbar but I don’t get home theatre surround sound like I did with my previous tv and Sonos Playbar music sounds amazing via the Sonos app but tv playback is basic, any ideas please 

Hi everyone,I’m hoping someone here can help me troubleshoot an issue with my Sonos Beam. Overnight, it stopped working properly with my LG Web OS TV.Here’s what’s happening:The Beam is connected via HDMI eARC, but it no longer auto-plays sound when the TV is on (even though auto-play is enabled in the Sonos app). I can only get sound if I manually select the TV as the source in the app. Our universal remote, which worked perfectly yesterday, can no longer control the Beam’s volume. I’ve tried reconnecting several IR remotes in the app, but none of them work.What I’ve tried so far:Resetting the TV and the Beam. Turning both devices off, unplugging them, and disconnecting all cables. Ensuring Simplink (CEC) is activated on the TV. Testing the HDMI eARC cable and another speaker with this TV — they worked fine. Testing the HDMI eARC cable with another TV and speaker — no issues there either.The TV recognizes the Beam on HDMI port 2, but when I test the connection in the Sonos app, it say

I’ve been having trouble with some of my older Play 5 Gen 1 speakers and the Sonos S1 app. I suddenly lost the ability to create stereo pair or remove stereo pair among other things. I constantly get a notification to update but the update always fails with error code 1101. This happens on Sonos Android/Windows apps with the same error. It can never update. I’ve tried all the solutions in the FAQ that it points me to but nothing changes.App version 11.15.2Build 572261300Any ideas

We have 20 foot high flat (not vaulted) ceiling. We have the Arc with 2 Era 100. The sound is terrible. It echoes and we can’t understand people talking in movies, the news, etc. Music doesn’t seem to sound too bad. Should we get the Beam or the new Arc? I called support line twice and both just read from a script and can’t tell me what we can do or buy to fix this. 

Watching TV with Sonos Arc, a powerful bang and sparkling sound appeared from Arc. I sounded like the whole speaker exploded, it was no sparks but I sounded terribly frightening. Speaker shut down, the I turned Arc on again and it sounded like before. Have anyone experienced this before ? I have two Arcs and the one that had this strange/undefinable loud sparking for 3 seconds, is a new/refurbished Sonos Speaker from Sonos Holland.    

Just got my new Sonos Arc Ultra/ Sub Gen 4/ 2 Era 300. Will be grateful if there is any article explain steps by step system configuration as Home Theater for first time.