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Hello team,does anyone else find JioSaavn music service to be very temperamental?now when I click it it doesn’t show anything.ive gone to reauthorise but after logging into to JioSaavn and clicking “authorise” on the Sonos app, Sonos just hangs with a spinning circle.

Since the Sonos ecosystem has (or should I say had - read on...), for me, calmed down a lot recently I took the plunge to replace some of my older speakers with new. This ended up as a full Ultra/Era300/Sub4 surround setup and and Era100 pair. However on successfully introducing these to my system, which went very smoothly, I can not access my local music (NAS sourced) on any of the new speakers. All pre-existing speakers are fine. I have tried:Resetting a few of the new speakers and re-introducing Creating a new music folder in an existing share Creating a new music share Re-adding a removed & reset Play:1 to my system Splitting the surround system into component speakers  Multiple reboots of speakers and all network componentsThe speakers have all had last weeks firmware update and this did not address the problem. All speakers are on the same (unchanged) network. All are in the same positions the speakers they are replacing were and now some, for testing, are next to pre-existin

Bonjour,Suite a une erreur de commande, j ai refusé un colis (commandé *******) le 30/07/25. Le colis est arrivé en retour le 07/08/25 chez l expéditeur...Depuis, je n ai aucune nouvelle de Sonos , ni sur le suivi de commande qui n est pas mis a jour, ni sur une quelconque date de remboursement. Lorsque j ai appelé le service client, la personne n a pas été capable de me donner plus de précisions.J aimerai bien qu on puisse m apporter ne serait-ce que le retour a bien ete pris en charge et que le remboursement interviendra a telle date…Cordialement  Moderator Note: Translation with Google Translate. Removed Order Number. Modified in accordance with the Community Code of Conduct. Hello,Due to an order error, I refused a package (ordered ********) on 07/30/25. The package arrived back at the sender on 08/07/25...Since then, I haven't heard anything from Sonos, neither about the order tracking, which hasn't been updated, nor about any refund date. When I called customer service, the perso

Bonjour,Depuis quelques temps, j’ai systématiquement le message d’erreur “impossible de se connecter à Plex” alors que mon compte est bien associé au compte et que Sonos accède bien à ma bibliothèque Plex. Moderator edit:Google Translate-Hello,For some time now, I've been consistently getting the error message "Unable to connect to Plex" even though my account is properly linked and Sonos is accessing my Plex library. 

Is it possible to have 2 systems in two different rooms each with a Sonos Sub Mini working autonomously 

sonos s2 controller app on android and running Apple music app within S2 app.  Is  anyone  able to not have tracks drop and stop playing  with new Arc Ultra, Era's 2 era 300's,  and sub 4?  i cannot do.  If zi play just my old play 1 speakers there is no issue.  Al sound played from my TV only plays fine, no drops, that includes Amazon music, Spotify. zpandora.  Apple music is not availabe on Google TV as an app unfortunately.

I have a WMA album that I’m trying to play through the Astiga music service.When I play the album, the album loads into the play queue but then just skips through all the tracks.If I download the files, they have this information from ffmpeg:Input #0, asf, from '/tmp/test.wma': Metadata: WM/MediaPrimaryClassID: {D1607DBC-E323-4BE2-86A1-48A42A28441E} WMFSDKVersion : 11.0.6002.18049 WMFSDKNeeded : 0.0.0.0000 WM/ProviderStyle: Pop/Rock WM/EncodingTime : 1685772288 DeviceConformanceTemplate: L3 publisher : Chrysalis Records genre : Pop PeakValue : 32417 AverageLevel : 6779 track : 1 WM/Year : 1991 WM/UniqueFileIdentifier: AMGa_id=R 3428;AMGp_id=P 12509;AMGt_id=T 5062613 album : 30 Something album_artist : Carter the Unstoppable Sex Machine WM/Provider : AMG WM/ProviderRating: 7 IsVBR : 0 composer : Jim Bob title : Surfin' USM ar

HelloI have moved all of my iTunes music from my laptop to my network WD myCloud ultraBy doing this the the XML files addresses will now be incorrect for the songsI'm having trouble to figure out the XML addresses how they should be laid out for SonosThis is the address line within iTunes<string>file:///Users/markburton/Music/Music/Media.localized/Music/StoneBridge/Take%20Me%20Away%20-%20The%20Remixes/06%20Take%20Me%20Away%20(Stonebridge%20Radio%20Edit).mp/Users/markburton/Music/Music/Media.localized/Music/  This is my address pathway from WD mycloud ultra/MyCloudEX2Ultra._smb._tcp.local/Public/Shared Music/Music/Al Green How should the pathway read please?      

Hi all,I'm Kamal Hinduja, based in Geneva, Switzerland(Swiss) .  can anyone explain how to fix Switching speakers disrupts TV playback? Thanks, RegardsKamal Hinduja Geneva, Switzerland 

Following a network change in my house, my entire Sonos system disconnected, and it is impossible for me to reconnect it.I tried everything, delete the system, recreate a new one, disconnect and even return to the old network but impossible. Each time, the application can no longer detect my system or at least connect. Because I have a message telling me that it has found a system on this network, but as soon as I click to connect the application tells me that it is connected to the system, but it never appears in the application. As if it had never happened?Could you help me please

hi all,i bought my Sonos ace a couple of weeks ago, and update with the new firmware.when i used it with my phone or laptop via bluetooth the sound is realy pretty good, but unfortunately via swap tv is realy "meh " ... even with true cinema enabled ... volume is too low at 60% ( wich is the base volume setting when you swap to the tv ) and i need to turn up the volume at 90% to ear something "acceptable" to my ears .. and no, i'm not deaf.i tried to reset my Ace twice and update also all my speakers system to the last firmware version ( beam gen1, sub gen3, 2x one SL ) and also my ace with the latest fiirmware but nothing changed. 😞 what should i do? 

For four years since I installed the Arc and Sub, I have controlled the volume of the Arc with the Cox remote control, and the volume of the TV speakers never changed, always muted. This morning the TV volume started changing when the remote was used to adjust the Arc (home theatre) volume. I have no idea what may have changed.Even more frustrating and confusing is the TV speakers do not always change. The volume changes sometimes, not every time.The ARC is connected to the TV via the ARC output.Any ideas?

Hi ! My soundbar made a quick repeatable sound and after a few seconds a very annoying and loud sound at about one second and till then I have no sound .i have a soundbar (arc ultra black), 2 Era 300, and a sub woofer . I have a 7.5.1 system !  do anybody knows what happened!  

Every time I connect my headphones via bluetooth for a call on Google Meet the mic either just doesn’t work or my input audio cuts in and out for the first 5 minutes of the call. All the output audio is fine. I’ve checked both the settings in Google Meet and the system settings and everything looks fine. When I connect via USB it works fine. It’s very frustrating. Any ideas? 

I have an install with a Samsung TV, Arc ultra, sonos amp with 2 ceiling mounted surround speakers. I can use the rear speakers when playing through the Sonos app but no sound from the rear with TV usage. I thought I would hear surround sound. Thoughts/help appreciated

Hey allheres the go, I’ve got a Ray, Sonos 1 and play 3 that are all connected to the same network and running fine.  The issue I have is that the Ray is plugged via optical cable into the tv and when watching the TV if you want to play music elsewhere in the house on the play1 or 3 when you open the app and change the speaker, the tv playback disconnects.  Note, I am not grouping speakers. I am trying to play music on another speaker while the tv sound is playing.  Any suggestions on how to change speakers without disturbing others? cheers 

Recently my Sonos system started having major issues (suspect from an EERO update) where the speakers were slow to start, then would cut out and music volume would go up and down.   EERO says to connect all wireless which was my setup, but I went ahead and turned on SonosNet, and all issues stopped.   So I’m not setup opposite contrary to EERO recommendations.  Does anyone have insight into this?  I tried questioning on the EERO site and only get the recommendation to turn off SonosNet.

I'm Prakash. I'm having some trouble adding or removing a specific music service, like Apple Music, from my Sonos account. I've been trying to do it through the app, but it's not working as smoothly. Please share your ideas or suggestion with me. RegardsPrakash, Switzerland (Swiss) Moderator edit: removed full name and other unneeded details.

I have a Play:1 small Sonos speaker which I listen to constantly with the radio on.Several times a day at the moment, it goes suddenly silent and when I go into the Sonos app on my phone, it says Sonos cannot connect to the speaker. Typically aftrer a few seconds or minutes, it reappears in the app and I can press Play to get it to start playing again.This speaker is unusual on my network because it’s a newer bluetooth-enabled one. My other Sonos speakers are older (10+ years, I think).It’s extremely annoying that it keeps disconnecting. How can I troubleshoot this problem? I’m no kind of wifi or router expert so I’ll need things explained in simple language please.My WiFi system is an Aginet TP-Link mesh router that I can see via an Aginet app on my phone. In this app I can see the speaker listed, but it keeps appearing and disappearing. It actually disappears in the app far more often than it goes silent. For instance just now it was happily playing the radio, but it wasn’t listed in

Sonos S1siPad Pro OS 18.6.2iPhone 16 OS 18.6.2Linksys Velop Mesh network (Nodes: MX5500GC x 2  , WHW03, WHW03CF, WHW01)I had this multiple times, periodically one device usually iPhone will lose connectivity to the Sonos install. Today I managed to get it to find it by forgetting the network and rejoining it; simple as that! It has been bugging me for months. I use a Linksys Velop mesh network, and Sonos is on the 5gHz separated network (2.4 and 5 gHz have different SSIDs). I guess it could mean that the specific node that Sonos is on was different from the iPhone, maybe the mesh does not broadcast the settings effectively across all nodes???

I have a Cambridge Audio AX C25 which I have connected to an Era 100. I am connecting via an official Sonos line-in converter and a brand new rca cable. When I play a brand new disc, the sound is all distorted. i have also tried using a passive volume control and also a preamp but the distortion remains. Also I have adjusted the line-in levels and this makes no difference. Im out of ideas on what to try next. 

Hi everyone,I needed to change my network router as we have a new TP Link Deco mesh system.This required me to set up my Sonos network again.I set up my Playbar, Play 1 and Synfonisk speaker on the same Sonos system using the S1 app.So far so good.I then wanted to set up my Roam speaker. So I used the new Sonos app for this, and set up a new system as the S1 isn’t compatible with this speaker.I then (foolishly) decided that I wanted to add my Play 1 speaker to the same system as the Roam, as the Play 1 is compatible with the S1 and new Sonos apps. So I went through the upgrade process for the Play 1 and added it to the system associated with the new Sonos app.Then I realised this actually wasn’t what I really wanted after all.I therefore followed the ‘downgrade’ process in the new Sonos app, and downgraded the Play 1 to be compatible with the S1 app again.However, I can’t now add it into the S1 app as I keep getting the same ‘Sonos app needs updating’ message that other people have men

Will the case ever be available to purchase online? Seems really weird that we pay a premium for these headphones and yet there’s no option to purchase the case? I travel for work weekly to various cities and countries, and this is the second time I’ve left the case on a plane. I know it’s my fault. I have no problem purchasing a new case, but I can’t as they aren’t being sold.  I did contact customer support, haven’t had a response to my latest email which I sent last week. Can anyone please recommend a case which fits the headphones but also isn’t breaking the bank, as I will undoubtedly leave it on a plane again in the future! (sorry for the typo in the title)

Anyone else having issues with volume. Sometimes I have to set volume to 84 just to hear faint sound???   

So, i installed qobuzz app on my Hisense android tv. The tv is connected to my sonos arc by hdmi / e-arc.  when i did that, the TV up in my desktop/phone as a qobuz connect device (in addition to tv w/ google cast). and i am able to play on my sonos speaker through the “tv” connect. We know that Qobuz cannot connect to Sonos devices directly. (please!) The TV and the qobuz app says hi res music when playing on the Tv app. It plays through the Sonos Arc fine and sounds great.  Now, on the sonos app nothing is displayed as music or anything qobuz or controllable music for that speaker, as its says its gray TV Audio / HDMI / stereo PCM. As if the tv is playing audio.  How confident can i be that Sonos speaker is actually receiving and playing hi res audio from Qobuz android tv? Want to make sure the Sonos speaker is not downsampling it somehow.  I know i can control Qobuz from the Sonos app (its installed) but the Sonos app is not great to use, and it does not connect/sync with the Qobuz