Answered

Not sure if it’s a bug or a feature request, but when I open my Sonos iOS app the “now playing” song metadata is always behind (showing the prior song).  A small gripe since it takes a second or two to refresh and get caught up.  Why can’t the app just update this metadata in the background all the time if music is playing?   FWIW I don’t have this lag with Apple Music or Spotify apps.  

Amazon Music keeps cutting out on Sonos systemI’ve been having ongoing issues with Amazon Music streaming on my Sonos system. The problem only happens with Amazon Music — all my other services (Spotify, Pandora, etc.) stream perfectly without interruption.When I play Amazon Music through the Sonos app, the music will randomly cut out, stop in the middle of a song, or skip ahead to another track on its own. It happens across my speakers at the same time, which makes listening really frustrating.For context, I have two Sonos Amps (one powering my inside speakers and one for my outdoor deck speakers), a Sonos Move 2, a Sonos Move, an Arc Ultra system, and a regular Arc system. No matter which part of my setup I use, the issue is the same.I’ve tried the usual fixes — rebooting my router, updating Sonos software, removing and re-adding Amazon Music, and following community troubleshooting suggestions — but nothing has solved it.It’s especially frustrating because Amazon Music worked fine on

I’ve been charging my Sonos move with a USB and the main charger it came with for 5 hours each and it does not switch on regardless of what I do. Whilst it is charging, the battery symbol at the front constantly flashes. I’ve tried to hold the power button but the light at the top just flashes white and switches off again. Really wondering what’s happened and would love some help, feel like I’ve tried everything.. 

Never mind, fixed it.  My Beam Gen 2 is cutting out on Atmos content on Apple+ and Disney+. TV audio is set to pass through. HDMI cable is good. 5.1 content plays with no issues.

HiI have a Samsung S90D TV and Sonos Beam 5.1 Setup and I get 5.1 from my Apple TV and Firestick fine.I also get 5.1 from my Blu Ray player for any non DTS audio discs but for any Blu Rays with DTS, I just get Stereo PCM as Samsung does not support DTS.My question is. Will a HDFury Arcana solve this for me?Ideally I want to avoid a HDMI switcher but I assume if I will need to get one for the ATV/Firestick too if I am going to use HDFury for the Blu Ray PlayerThanks

Hello,I was using Spotify with my Sonos speaker for some time and recently I gave Apple Music a try. Normally, when using Spotify service, when I request a song from Sonos Voice Control, it would first tell me what song is being played and then the reproduction would start. When I switched to Apple Music it doesn’t do that anymore. It just plays a chime indicating that the request has been received and then the song playback start.My question is - is this a bug or feature? :D Is enunciating what is being played not available for Apple Music?Thanks in advance!

i have this URL for S-Dance Live: https://hello.citrus3.com:2020/stream/sdancelive?ver=242546 it works in Tune In App, won’t work on Sonos app when added there please advise Thanks

Hello Sonos Team,First of all, thank you for continuously improving the Sonos experience with the S2 app. I really appreciate the smoother interface and the new features it brings.However, I noticed that one important feature from the S1 app is no longer available in S2: the ability to play music stored locally on my phone. In S1, I used this frequently to play tracks directly from my device, but in S2 this option has been removed.I’m not sure why this feature was discontinued, but it was very useful in situations where streaming services are not available, or when I simply want to play my own music library without relying on the internet.Could Sonos please consider bringing this feature back to the S2 app in a future update? I believe many users like me would greatly appreciate having local playback as an option again.Thank you for your time and for listening to community feedback.Best regards,

Alexa not working on beam 2 in India. Sonos ignoring Indian customers.

Hi, We have 5 Sonos speakers in total, using Wifi setup to connect to the speakers. 4 of them are grouped whereas one is individual speaker. (4 Sonos 5; 1 Sonos Era 100)We have set alarms from 730AM to 730PM and the playlist are from SoundTrackYourBrand (12 hours in the settings).However, the alarm is only trigger/playing on the individual speaker as shown below: Please help!

I posted this on Reddit today, no responses yet.I was watching the Today Show this morning when they mentioned that Dolly Parton was postponing her Vegas residency due to health concerns; (get well Dolly!) Suddenly, my system muted TV audio and music started playing rather loudly-you guessed it-Dolly Parton! System is a Beam (g2) Sub 4 and 2 One's as surrounds. I have had Alexa devices respond when they "heard" a wake word from a TV program but this is a first for me with Sonos. No wake word preceded this playing of the music.Upon checking recently played, it was an Apple Music station that was created for Dolly Parton. Not an existing or favorite. Any ideas are appreciated.

Hi everyonemy wish would Be to play my old vinyl turn table with my sonos speakers. what should I do? 

QUESTION 1: Why doesn’t MOVE 2 have TV Dialog Adjustment like other speakers?  I sent my son off to college with a MOVE 2.  He thinks Sonos clunky. I’m trying to show him it’s user friendly.  His TV has Bluetooth connectivity so he connected the MOVE 2 to it.  But, TV sound is delayed.  He says- dad, I told you. Sonos isn’t user friendly.  No, he doesn’t want a big soundbar or subwoofer for his room. He wants his MOVE 2 to work. QUESTION 2: why doesn’t MOVE 2 have a battery management and bypass feature to avoid wrecking the battery if it’s plugged in 99% of the time?  

Can't set surround distance after I do quick trueplay. My right surround is more than 10 feet away and my left surround is 5 feet away. Both are set to more than 10 feet after I do quick trueplay. I can't even adjust the surround level because of the different distance between the two. Plz give users of quick trueplay the option to adjust the surround distance.

I’m beyond annoyed that these speakers randomly recognize the wifi, one speaker plays at a time OR they will no longer group and strangely enough, 2 different songs will play at the same time while using Spotify even though I have one account. it is absolute madness!They used to be paired. They used to work! what happened???

Sonos deletes songs from my playlists and substitutes them for other songs in My Music. Why, and how do I stop this happening?

I have a new Sonos setup (2 x Era 100 speakers with a Sub Mini).  It works perfectly with my iPhone 16 over Airplay 2, and on my mac mini it works fine using the Sonos App.However, my mac mini refuses to connect to it via the system “sound” settings.  I can see the Sonos, but when I try to connect it just fails.  I also cannot cast any audio using the Apple Music app, or any third party all for that matter.I have tried restarting both the Mac and Sonos system to no avail.  Ideally, I want to use the Sonos speakers as my Mac speakers, for all music/musics, etc.  I cannot be restricted to use within the Sonos app.They are both on the same network, so that is not the issue.  Any ideas?

Have the S2 app on an iPad and iPhone. iPhone looses the height setting on my ERA 300’s and the Sub Audio setting on sub-mini multiple times per day. 300’s are a stereo pair with the sub mini. The settings stay as set on my iPad. What causes that? All things are updated.

Hi all, i have bought Sonos Arc ultra. I have been using only AirPlay so far. I have a standard projector and Apple TV. And I wanted to know if I get Sonos Amp would i be able to get Dolby Atmos output ?  please note the projector doesn’t support HDMI Arc output. It’s just a standard HDMI connection 

First this small entry from the ‘Spotify’ community for the background. I seem to not be the only one struggling with it: Spotify will play track A, continue to B.Then it stops, while showing it's still playing A, but at the end.If I hit 'Next' it will play B again.So, I have to hit 'Next' again to go to track C.It will play C, then D.And then it stops, showing it's still playing C.I have to again hit 'Next' twice to go to E. I have the above problem, and after a few weeks of non-interrupted music, it started again.And I think it has to do with Sonos alarms, or with a lack of proper communication between Sonos and Spotify. Below are:(A) for the Alarm Song,(X) for the song that was running before the alarm started, and(N1) for new song 1 and (N2) for new song 2. Sonos was playing an alarm song, (A).I launched Spotify (desktop).In Spotify, the playing alarm song (A) was not seen. Instead, it showed the last one that had played before the alarm started: song (X). I launched the Sonos mobi

I’ve got 2 Era 300s that I’m trying to use as rear speakers in a surround setup. They’re mounted on the wall right above my sofa (about 90 cm directly above my head/listening position), as I had some custom brackets made so the speakers can point straight down toward the listening position.The issue is that the system won’t let me set them up like this – it throws an error as soon as the speakers are placed facing down toward the floor. Has anyone run into this before or found a workaround? Hope some of you guys can help 😊  

When trying to adjust the distance on surround sound feature, it will not allow you to adjust. It’s not highlighted like normally. 

I had all my Sonos on one app. I was able to group all my speakers in any scheme. Now I am setting up my system after getting back in house after flood and I have to run two apps. What happened. Two of my speakers are “not compatible” with sonos1 app. I lost my capability to group my speakers    I have called Sonos and spent time in phone deleting system adding app adding speakers again resetting speakers deleting apps adding other apps WTH. I also can’t use Sonos I had on my laptop. Web app doesn’t work. Sonos app doesn’t work sonos1 app doesn’t work  what happened?I am so frustrated over such a simple thing to do  

My phone is not capable of iOS 17, so I can’t download the update to the Sonos app. How can I then “add a device” (2 x era 300’s)?thanks

It is not a network issue. Have actually had a professional in to check everything out. New update has left app unable to function on Android devices. Apple iPad functioning very well. Why can't you people leave things alone. After last year's debacle, I thought all that crap was behind us, but once again. Final straw for me.