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App is on 2 iPhones. After searching for an artist, song, album etc and playing, (SonosS1), track will start, play a few seconds and an error msg ‘Unable to play <Trackname>. Network connection speed insufficient to maintain playback buffer.’ Happens from either iPhone, resetting router doesn't help. Wi-fi is BT Halo 3 - 75MB download 10MB upload. Any hints appreciated.Jayne

If I buy a Bluetooth device like the Sonos roam. Can I then group it with all my Sonos speakers and use Bluetooth through the Roam itself to play on all the devices? Will that work?

Have a Playbar and 2x Play:1 set up for surround sound system. Has been working fine for years but about 2 months ago it stopped working. Everything is set up as it's own room but not connected to each other. When I try to  "set up surrounds" it says there is an update needed. I press update, then it scans for updates, then the update screen just dissappears. This is just keeps happening. Have been onto Sonos support chat and on phone and they haven't a clue how to fix it. Not great.

I’ve been trying to solve this problem for my in-laws for a few weeks, and I’m making no progress.They have a Sonos Beam connected to a TCL 735 (Google) TV via HDMI/eARC. My father-in-law has Oticon hearing aids, and there is an Optical cable running from the TV to an Oticon “Box”. The hearing aids connect to the Oticon Box via Bluetooth.I cannot get sound to output to BOTH the Beam and the Oticon box (the hearing aids are connected) so that they can watch TV at the same time. I bought an “HDMI eARC (CEC) audio extractor" but that’s not working either - sound DOES come out through the hearing aids, but nothing through the Beam soundbar. At a guess, Sonos is fussy/strict over the kind of signal it receives and doesn’t “trust” it from the audio extractor. The TV sound option is set to “ARC”. There is an Optical option too. Can anyone offer any advice on this topic? I realise the issue is equally a TCL and Oticon issue, but I can't believe that I am the only person who has tried to set th

Hej! Jag använder Sonos Arc med Google Assistant på svenska. Jag har märkt följande problem:När jag säger t.ex. ”tänd ljuset” fungerar det utan problem. Men om jag direkt efter frågar ”vad är klockan?” så upprepar Arc bara sitt tidigare svar (”tänder ljuset”) istället för att svara med aktuell tid. Jag har redan testat att ta bort och lägga till Google Assistant via Sonos-appen, men problemet kvarstår. Är det fler som upplever samma sak? Finns det planerad fix för detta? 

Had I known my new Sub wouldn't work with my set I would not have bought it. I had an effective set (zone) comprising one Five and two One SLs working harmoniously. When I tried to add the Sub to it, that wasn't allowed. I had to undo the zone, then add the Sub to the Five, but then I couldn't add the two One SLs to that zone anymore. They had to become a separate zone, which is not what I wanted. Now I have two zones in one "group" but that's not the same as one zone. I have to AirPlay to two separate devices if I want to listen to my Apple Music songs. Or manually set the two zones to play simultaneously EVERY TIME I put some music on. Very frustrating! Silly app that doesn't allow something as basic as one main speaker, two side speakers and a subwoofer to be configured as one set!

When I try and use AirPlay to listen to music on my Sonos Beam Gen 1 it is now asking for an on-screen code from my Beam. There is no code or screen of course! Any suggestions?

how to escalate if there is a 3 weeks shipping delay and no resolutions from the support team yet

Hello everyone, I have 2 era 300 with a sonos sub mini for music and I would like to know if I can pair a second Mini sub?Thank you all 

How to connect Bluetooth with no Wi-Fi is that if you hit a button wrong then you have to go back to Wi-Fi to reconnect

I am looking to connect two pairs of Era 300's to my Arc Ultra & Sub 4 for a complete 5.1 surround sound , is this even possible??? 

I have the possibility of purchasing a secondhand Sub Gen 3.  Will it work with my Connect:Amp Gen 2 through the S2 app?  Much searching online and I know that the Connect:Amp Gen 1 definitely will NOT work, but unclear whether the Gen 2 will.  Thank you for any assistance.

Hi, I'm looking for an option for my garden.The options would be two Move 2s, or two Era 100s, which I know aren't meant for outdoors.I like the Sonos Outdoor by Sonance, but I'm not willing to pay that much for the amp.What other options do you see as viable for outdoors?

I have Era100 speakers used primarily to listen to radio. When you wake up the speaker it resumes playing the station last set to, however, if the power is disconnected (e.g. a power cut)  it loses this connection and one needs to reconnect to the required station via the app. This is not a big deal but is inconvenient. Is there any way to configure the system so that the speaker will automatically reconnect to the source (radio station) last connected to prior to the power being disconnected?

I’ve read through other posts on this, but no solutions are provided. Sonos: Get this fixed! It’s really frustrating to not be able to lower volume down to comfortable background music level.

I just upgraded from a Galaxy S23 Ultra to a Galaxy Fold 7.And doing the same thing, i've always done to play music, which is to open the spotify app, click the speaker button to connect to my sonos and then play music through the spotify app. With this new phone after about ten minutes or so the sonos stops playing and the music kicks back to playing on the spotify app on the phone.I can reconnect it and then ten minutes later, it does the same thing. This last time after I reconnected it by clicking the speaker button in the spotify app I turned off wifi on my phone. Thinking somehow that might do something.. But it didn't, it ended up kicking back to the phone anyways.I have about a dozen sonos speakers on my network. But I usually only play 3 to 4 at a time, which was the case this time. I have an eero 6 pro wifi mesh setup.I don't know if this is a spotify issue or a sonos issue but I figured I would ask here first, thanks!

I would like to know how I can be chosen to start reviewing and being part of an amazing company.

Bonjour, J'aimerais acquérir une nouvelle enceintes pour pouvoir écouter ma musique en Bluetooth. J'aimerais savoir si en utilisant le Bluetooth sur era 100 era 300 et move 2 on peut écouter la musique du téléphone sur le reste des enceintes ( one, one sl, arc, sub ) sonos via le Wi-Fi ?Merci. 

Trying to access Relisten through Sonos app. All I get is “No content items available.” I reinstalled Relisten in my Sonos app, but nothing changed.

How can we turn explicit filter off ? 

I recently bought a pair of SONOS ERA 100.I created a group for Sonos ERA 100 called “FrontERA100”I would like to know if I can include the sub on a seperate group? Is this possible when the sub is already assign to a different group called “TV Room” with a Beam and Play 1(2 rear) configured?OrI need to purchase another sub? Caused my end goal for music is just to listen ther SONOS Era 100 and Sub.

For the past few days, the tracks on an album or playlist have been stopping a few seconds before the end and then moving on to the next track.The two One speakers are no longer playing anything, only the Playbase is. I have to pause and then resume playback for the sound to come back through all the speakers.Is anyone else experiencing this problem?Moderator Note: Modified in accordance with the Community Code of Conduct.

Can I have 1 Era 300 and a Sub mini paired together?

Amazon Music Ultra HD (albeit I guess at 48KHz) has been playing succesfully on my paired Fives, Port, Roam and Play: Five (2nd Generation). In fact I’ve noticed more Ultra HD options over the last few weeks.Today though trying to playing A Pink Floyd album (A Saucerful...) it wouldn’t play and a message appeared:Amazon Music. it's encoded at an unsupported sample rate 48000 hz which should be playable! Other albums which previously played as Ultra HD still do, others now as HD.Anybody also having this (or able to solve!) problem. Thanks for any help.

My CR200 is no longer connecting (after a Sonos engineer did some.recent work which fixed another problem). Question: If I do a “Factory Reset Controller” on my CR200, will I lose all my Sonos playlists (after 20 years of painstaking work — I don’t want to even remotely risk this)??  Thank you for any info.