Answered

Hello, I’m interested in using these components in my living room.What’s the best way to hook them up?I’m assuming it would look something like Apple TV > HDMI > Frame TV Connection Box > arc HDMI > Sonos Beam … but then what? Would the Beam and Amp be able to somehow sync wirelessly over WiFi?I’m new to Sonos, so I apologize if this is a dumb question 😂Thank you in advance for any advice!  

Is the discontinued sonos one sl compatible with sub 4? If not, is there a sub that is compatible? We have these in the garage and they sound great but I'm looking for a bit more deepness that I can feel. 

helloi’d love to integrate my 1210 with Sonos producds, can you please help me to select the right products and the tool to integrate.thank youKent

Can't get my phones Bluetooth to connect to my sonos ultra soundbar. Followed the instructions and can't find the device or connect to it why?

Okay, I bought a Beam Gen 2, 2 era100s to be used as surrounds and a Sub Mini. I set it up under my wife’s account using our wi-fi system. So, I go to Setting> your system, products & it shows the Beam, Era 100 Left surround, Era 100 Right surround and a sub mini. If I watch something in Tubi which I know is only in stereo in the Sonos app TV HDMI it shows Dolby Atmos. Same with YT. And there are no sounds from the surrounds but when I do True Play they play a sound. Have I got something set up wrong here?

Sonos has only gotten more difficult to move and re-setup.  Done. done. Done.  I don't even care if I can resell the system I've purchased, just ready to unload it. Moderator Note: Modified in accordance with the Community Code of Conduct.

I have an S1 system (a couple of old Play:5 devices) and an S2 system (with 6 zones, including a Sonos Amp).  The Amp and most other S2 devices are using wireless.Things generally work well, but the Amp has started to be troublesome.  It appears in the Sonos App on my iPhone/iPad devices, then disappears.  When it’s there, if I try to play anything (local library, Spotify, BBC Sounds), there’s a delay and I then get a message saying “The connection timed out”.I’ve rebooted it (including leaving power off for 24 hours) but no change.Using a port scanner (ports 1-1400), I am told ports 1400, 1410, 1443, 1843 are open.  I’m not aware of any others than should be - shout if there are any others I should check.Pointing a browser at  http://10.1.1.117:1400/status  I get a handful of links - enetports, wireless, zp, ifconfig etc.Most links provide (on cursory examination) valid data.  However, using ifstatus I’m told the connection has timed out.  I’m puzzled by this as ifstatus should just t

Bonjour à tous j ai une barre de son beam et depuis qques temps quand je demande à Alexa de jouer une radio ou de la musique elle me dit ok mais je n entends rien ma barre est mise à jour merci pour ce que ce vous pourrez faire pour moi les Amis bon dimanche bruno

Is there a way to make night sound come on a timer?Like make the surround sound speakers turn off, turn the base down, and really amp up speach enhancement.  

We primarily used Sonos to play our own very large music library, saved on our mac.  Last year, we suffered the same fate as everyone else, ie the music library was unavailable after the update.  There are no good tech people in our household, so alot of the workarounds are left to me to stumble through the suggestions online.  I tried some, to no avail. I have pretty much ignored the issue for the last year, but it’s been long enough that I’m hoping the problem has been fixed and that there is a semi-easy fix to get our music library playing again.  Googling the issue brings up thousands of threads from over the last 12+ months, but rather than reading a year of dialogue (alot of which clearly pre-dates any fix), i’m hoping someone can cut to the chase:  Did sonos fix this?  If they fixed it, can someone walk me through the fix on a mac? Music saved on the mac, not on an external harddrive.  Walk me through it like i’m five - don’t just say stuff like “then you need to save the flange

Two mobiles, two users, two Sonos App installations, one ERA 100. I have a Qobuz Duo account and would like one Qobuz user account on one mobile (iPhone) and mine (the ‘System Owner’) on the other (Android) Can’t seem to achieve this as the Sonos app only recognises one Qubuz account - am I missing something?

Would my Sonos beam gen 2 work good with one era 300 In my condo?

Hi everyone,I’ve extended my WiFi with a new node on a Starlink network. Since then 2 of my Sonos look online, are connected and show that they are playing but nothing is happening. As soon as I restart the node, they reconnect to the original WiFi antenna and start playing music normally.the new antenna works perfectly with other devices. any ideas?

Can I no longer buy Sonos products via your website to be delivered in New Zealand?

I see this is a topic that's been raised before. I have 2 different Era 100 speakers, neither of which play when I ask Alexa to play BBC Sounds.The voice assistant says it is playing but it doesnt. I have tried: Rebooting devices and routerDisconnecting and reconnecting BBC Sounds appDisconnecting and reconnecting Alexa Any suggestions gratefully received! Thanks. 

Hi,beam is updated. Sonos Anroid app is updated. Google account has been connected. Still youtube in sonnos app cannot show music lists or search doesn’t find anything.Sonos radio is working.Has anybody suggestions ?So dissapointing.

Hi. Ive recently bought a sonos arc ultra and a pair of sonos era 100. I set them up, use true play and works amazing with hbo, netflix all in sorroud etc.  but the 2 era100 do not work when Im watching youtube or tv. I understand that youtube is not 5.1 but still i want to hear sound from behind my coach. Anybody know how to set it up? thanks

Our new home came with a Sonos system in the media room, which we love. We decided to go all in with the Sonos ecosystem and have bought several new products for our entire home since February of this year. The request/complaint is, why can’t we save the volume for these specific groups, or at least remember the last volume setting!? This is quite surprising, to put it mildly. Sonos does so many things well, and this feels like it should be a basic function for such a premium (cost and quality) sound system/ecosystem.I know I’m not the only one who feels this way!! 

I have recently added a wiim ultra to my ecosystem. My use case is two fold; firstly I use it as a headphone amp for Spotify, my NAS library and my turntable, because Sonos inexplicably has no option to integrate headphones (even the ones they make)Second, for aforementioned turntable I use the wiim ultra to cast a flac stream via DLNA to my Sonos set up.It works great, I chose a target speaker in the Wiim app for the stream and then group the additional speakers.Except when I change the volume on the wiim it only affects the linked speakers, not the group. This means I have to use the Sonos app to control the group volume. Annoying I have spoken to Sonos support who didn't really want to discuss as they state this "is not a recommended set up" (despite the fact they have no alternative recommendation for my use case(s)).I have logged a feature request but thought I'd check here if I'm missing something or anyone has found a workaround...

When I open the Sonos S2 controller on ios (latest version, on iPhone16), it takes over a minute to find the speakers on my system. Quite often it then says it can’t connect when I attempt to select a different speaker. This problem started after the latest update to the controller app. It is not a network problem. If I open the controller on my Macbook, the speakers appear immediately and can be controlled as expected. Looks like this might be another example of Sonos breaking the app. Very frustrating. Has anyone else encountered this problem, and found a solution?

Hello SonosI placed an order with your good selves with a 40% discount code which you offered me for my next purchase my case number: [redacted] because the discount code did not work properly, you advised me to not accept the delivery which I have done, but it seems that it takes a hell of a time to get back to your warehouse to be re-scanned in to be re-issued with a refund and another 40% discount code which I'm still waiting for in this day and age it should not take 12 days and still no sign of a refund or discount code I've got the same situation with another company Ubiquiti  once they received the parcel the next day from myself the item was processed that day and back in the post the same day that is called professional conduct and an experience to receive What has gone wrong with Sonos processes? Moderator edit: removed and recorded case number.

Hi.  I know I can’t use a bluetooth cd player with the 4 Play:1 speakers that I have, but if I bought a Roam 2, could I group that with the 4 Play:1 speakers, and when the CD player is connected to the Roam 2 via Bluetooth, would it all play through the old Play:1 speakers too, as well as the new Roam 2?    (If so (out of interest!), 2 of the Play:1s are a stereo pair, would they still be a stereo pair or would they just all be a group playing the same thing?) It would be great to have our old CDs playing through the Sonos system. this way if it works! 

Parametric eq is essentiel for an high end headphones in the market and would let a lot more choice for customers....Ldac support would be a great choice since aptx lossless is supported by 10 devices in the whole world, whereas ldac is a lot more common....

Ive tried multiple times but its not working. Every time i try to reauthorize it redirects me to Apple Music to sign in and after it redirects me back to sonos app to reauthorize again. I tried deleting apple music from sonos and reconnecting, also tried turning off my sonos product and checked for updates. Now im all out ideas and seem to figure it out, any suggestions?

My cat keeps stepping on the buttons at night and accidentally turning the speaker on. I know someone who covered the buttons with a plastic cap to stop it, but that looks clunky and isn’t really practical. It would be great if there were a true “off” option or a way to lock the controls when I don’t need them.