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Play 5 Gen 1 Wont reset for the second time.

  • October 14, 2025
  • 3 replies
  • 68 views
S

This is my last try to get my Sonos working,

I got my Sonos many years ago when it was quite new. However it stopped working when i carried it over to a new outlet. Many reset, and hard reset try’s using the mute (and volume up)(also disconnecting the outlet en starting the process then plugging it in) I gave up.

About a year later gave it another shot and miraculously turned on. Used it for about 6 moths and now got the same problem after reconnecting the outlet. I still have hope because it worked before after a while with the same problem. Is it a repairable issue? software? I hope someone has answers.

Best answer by Airgetlam

So, no lights showing after plugging in has one of three things that might be occurring. First, the LEDs may have been turned off in the controller. I’ve done this, and am too lazy to check if this affect occurs when unplugging / re-plugging it back in. It’s entirely possible the LEDs would blink during the boot up process, I don’t know.

Second, it could be the LEDs may have failed. It’s an electric part, it’s life isn’t infinite, no matter how much we wish. It’s possible the speaker is powering up without the LED showing, as far as I’m aware, it reflects status, but isn’t integral to the circuits.

Third, it is possible that the power circuitry in the device has, or is failing. Again, hard for us to tell. 

Any of these three reasons are why you should be calling Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

3 replies

N
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  • nik9669a
  • Senior Virtuoso
  • 6208 replies
  • October 14, 2025

Your post is confusing. Are you asking how to reset your Play:5 Gen 1 speaker? Why do you want to? Is an “outlet” a power outlet? If it was working but stopped working when you unplugged it from power and not working when powered up again a while later, a reset is unlikely to help. Has anything else in your network changed? Do you have any other Sonos devices?  Try connecting it by Ethernet cable to your router, powering up again and just leaving it for a while. 

Stanley_4
  • Stanley_4
  • Lead Maestro
  • 12383 replies
  • October 14, 2025

The Factory Reset made things more difficult by wiping out the configuration and settings. They rarely solve issues and are only recommended by Sonos in specific situations.

At this point, if this doesn't work for you, when wired to Ethernet,  a call to Sonos is in order.

https://support.sonos.com/en-us/article/reset-your-sonos-product

 

S
  • Storuhm
  • Author
  • Contributor I
  • 1 reply
  • October 14, 2025

Your post is confusing. Are you asking how to reset your Play:5 Gen 1 speaker? Why do you want to? Is an “outlet” a power outlet? If it was working but stopped working when you unplugged it from power and not working when powered up again a while later, a reset is unlikely to help. Has anything else in your network changed? Do you have any other Sonos devices?  Try connecting it by Ethernet cable to your router, powering up again and just leaving it for a while. 

Thanks for the reply, I’m sorry for the confusion. Yes, outlet I mean power outlet. 
After the first time it has stopped working I tried a few months later to reset the speaker because, if just plugged in there a no signs of live in the speaker. The only time it turned back on and worked fine is while trying the reset combination. Hence why I’m trying to get the same results by resetting.

Like I said, just plugging the speaker in doesn’t show signs of life. No lights blinking or anything. I’ll try to connect the Ethernet cable and plugging it in and leaving it for a while.

The purpose of the most is if anyone has had the same thing and figured out the solution, because a lot of people have had the same “no signs of life” after a while but I don’t think it’s the same (or maybe it is) because it turned back on after a while.

Airgetlam
  • Airgetlam
  • 44820 replies
  • Answer
  • October 14, 2025

So, no lights showing after plugging in has one of three things that might be occurring. First, the LEDs may have been turned off in the controller. I’ve done this, and am too lazy to check if this affect occurs when unplugging / re-plugging it back in. It’s entirely possible the LEDs would blink during the boot up process, I don’t know.

Second, it could be the LEDs may have failed. It’s an electric part, it’s life isn’t infinite, no matter how much we wish. It’s possible the speaker is powering up without the LED showing, as far as I’m aware, it reflects status, but isn’t integral to the circuits.

Third, it is possible that the power circuitry in the device has, or is failing. Again, hard for us to tell. 

Any of these three reasons are why you should be calling Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

Bruce


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