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Yesterday we had a broadband outage for a couple of hours, granted not the end civilisation as we know it but, we were unable to access our local music library as the App would not load.Why won’t the App load if there is no internet?Surely if our local network is up and running we should be able to play our own music?I’m pretty sure you could do this was working in the old App?Is there any plan to fix this? ThanksGeoff

I’m watching a movie on Plex which shows it’s Dolby Digital Plus 5.1 and I’m sure it’s only stereo and the same thing watching YouTube videos. I'm sure those are also stereo. I’m wondering if I have a setting messed up in my App. Any ideas?

Hello, This may be a bit bespoke, but I’ve brought my two old Play:5s (recently upgraded home) to the office and I want to make a wired setup through the ethernet (using the S1 app). As you know, I cannot do the initial setup through the company WiFi because Sonos will not work through wireless that requires a corporate login/password to connect. I swear I had this working several months ago, but I’ve moved offices and can’t get it working again. I know that I can create a hotspot on my computer run a Sonos network off that, but then how do I switch the connection to ethernet only? When I try connecting the ethernet to the Sonos and cut the hotspot the connection fails. I’ve talked to IT and they have no problem with me using the Sonos and they say there is nothing specific they are doing through the network to stop the connection so long as I can get it set up myself. They even gave me a gigabit switch they had laying around to run ethernet to both speakers. Is there no way to just pl

How come when I use Alexa on my era 300 to set a alarm for the morning using Apple or Spotify music Alexa doesn’t cooperate and just say I don’t understand that

Ever since the new app came out, we’ve lost the ability to set inputs as favorites. Is this on the roadmap to add to the new app?

When is it planned to add support for RadioTunes/DI or customURL in S2? I am not referring to TuneIn - I don’t want to use another service to use another service, I want to use, directly, the URLs that RadioTunes offers me, although a proper integration would be better.

I have (2) move 2’s and one of them keeps losing connection. I have tried rebooting, changing to stereo, changing devices, changing channel. I would blame it on a connection issue but only one of them keeps doing it. I have 4 other sobos speakers that work perfectly fine as wellAny suggestions would be greatI’ve done all of the obvious Thanks

Unable to connect Sonos sub gen 3 - Error code 1108 

I have:2017 Sony KD-49XE9005 (ARC only, no eARC)Oppo UDP-203Apple TV 4KVirgin TV 360 boxI can’t get atmos through Sonos arc ultra / era 300 / sub 4Do I need a new TV or is there another solution?

Hi! Recently picked up the sonos ace and I’ve noticed some flaws….A really cool feature of the sonos ace ANC is how it turns off in low noise environments to reduce white noise. This is a great feature I think because I hate the white noise. However when the ANC kicks in, it sometimes makes a “pop” sound that can get a bit annoying. Is this normal for the headset? I notice it the most when I’m on my PC clicking the mouse, Also I’ve noticed a fair amount of clicking/poping sounds when moving around, the noises come from the hinge system as when I press on the headband the noises disappear. Very noticeable when running on a thread mil. Is this normal too?Both these issues are identical on both ears, which makes me think that it’s normal, just want to check if others have experienced the same :)Thanks for reading.

Trying to connect a Roam 2 to my tplink vr1600v without any luck.  No settings changed on the router, just the standard WPA/WPA personal security in 802.11b/g/n mixed mode. Has anyone had any luck doing this?  

I am trying to set up my new arc ultra, but I’m not able to get it to find my Play 5 GEN 2 speakers to use as my surround speakers.  I have tried resetting all the speakers and that didn’t work.  Can someone help me please.  

How do you hook your sonos beam bluetooth two a samsung s24  

I just updated to the latest app (80.18.27) and I’m no longer able to set a sleep timer when listening to content from Audible. The … button in the bottom right of the player screen is no longer showing. Listening to local library content, or other services (tested with BBC Sounds and Sonos Radio) the … button is shown on the player screen and it is possible to set a sleep timer.  

Just started with Sonos - took me hours to realise that Bluetooth stops on the ERA100’s when wifi was used to set up the surround sound system.  Surround sound is my main use of the system and I’m very happy with that, but on occasions would like to play music held on my android phone - so far my hours have fiddling & resetting have only given me one or the other.  Are there any simply ways to switch between surround sound from TV to music from the phone?

Hi,  i have a setup with an Sonos amp as front speakers, two ERA100 as rears and a sub mini as subwoofer.I want to config the sound to fit best for my specific room. If I understand it right it have to use true play to get the nearly best result. But as soon as I assign the ERAs and the sub to the amp in one room as a surround set the button for true play disappears.  Could you guys give me any advice how to fix this?

I got an Era 100 yesterday, and set it up in my kitchen near an existing Sonos One. When playing a mono stream to Everywhere (as I usually do), and listening between the two speakers, it’s clear that they are reversed in audio polarity. There is no stable central image as there should be between two speakers playing the same content, and the bass is weak. Is this a defect, or is there a reason Sonos reversed the polarity between speaker families?

Hello, I have a Sonos beam 2 connected to TV arc and also wired to ethernet as the basis of my sonos system for the house. I have some great Bose speakers that are no longer being used, but was wondering if sonos AMP would allow me to wirelessly connect these speakers as rear surround speakers (so beam 2 remains front L/R and the amp speaker rear L/R for surround). This seems a basic question - but I have read so many different things on line saying the AMP has to be connedted to TV and arc - it's not clear to a nuffy like me. Dont want to purchase if the above is not possible. 

Both the alarm screen as well as the "enter share info" modal prompt for confirmation when navigating back regardless of whether any changes have been made in the first place, as well as when the "save" button was actually pressed right before.This is independent of how back navigation is invoked (back button on modal, close button on modal, back swipe gesture). 

i have a problem that my acr ultra is turning the mic on and off by it self when i play music and i can’t turn it on or off again i the app but i can do it on the arc. i have try to reboot it but it didn’t stop the problem. what to do????

My sonos ace swap with sonos arc ultra doesn’t work.I’ve tried several time to uninstall and configure it using the app, but it doesn’t work!!!Anyone can help me?

Where is the EQ setting in Android app ?In IOS (IPad) i could find it in Device setting.The inconsistent menu between IOS and Android is confusing. 

I have a Playbar that my family had for years - always in the horizontal position. For some reason, all of a sudden after using the same playbar for years, today it has decided to disable the front IR receiver and enable the rear IR receiver, and none of our Volume control works anymore unless we point our remote at a 30-40 degree angle down towards the soundbar.  The Playbar is in its horizontal location as it always had been. How do I switch this back? I cannot find a setting to update on the Sonos App.  

Hello dear all. I am about to buy a second hand Sonos Beam Gen 2 from an online private user but I would like to check its genuinity? Can you confirm based on the Serial Number of the product?It is ******************Let me know if you also need PIN code. If you can also confirm how much support/warranty it still has I would be much appreciated. ThanksMário Moderator Note: Recorded and removed Serial Number. Modified in accordance with the Community Code of Conduct.

Why is the era 100 being marketed as a new product? Hasn’t it been out for a couple of years now?