bridge update not possible (Play 1)

Forum|Forum|11 months ago
October 25, 2025
4 replies
172 views

Hi, I need to update my bridge on my sonos Play 1 and it doesn’t work. I’ve rebooted everything (sonos, mobile and wifi router) and I still get the message « There was a problem setting up your bridge. Our customer care is ready to help ». The problem is I cannot listen to the radios any more. Thanks a lot for your support!

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Best answer by nik9669a

Bridge power supplies are old and unreliable.

Take it out of your system. Connect your Play:1 via WiFi, or by Ethernet cable.

Smilja

@PatdeMunich, If you are German, there is also a German Sonos Community.

https://de.community.sonos.com/

What is this bridge you are referring to? Are you running your Sonos system on S1?

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)