S2 not working at all

Forum|Forum|11 months ago
October 25, 2025
12 replies
144 views

Can’t submit diagnostics report. Spotify not working through Sonos S2 or Spotify Connect. This is a constant problem.

reset products. Reset wifi. Tried everything. I feel like this is a major flaw in the S2 app that continues to get worse.

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Best answer by AjTrek1

Make sure your device is up to date. Then….

Delete the app and reinstall it. Select join an existing system. Accept all prompts.

Note: Do not factory reset Sonos speakers. If the issue continues I suggest loading the app on a different device if possible (maybe borrow a friends if that’s the only option) to see if there’s same problems occur. Sonos “live person” tech support will not open until Monday.

I’m having no issues with the app.

Show previous replies

Stanley_4

Grand Maestro

Any network / DNS filtering on your local or ISP networks? Disable that and try again.

L

LjfAuthor

Contributor I

Make sure your device is up to date. Then….

Delete the app and reinstall it. Select join an existing system. Accept all prompts.

Note: Do not factory reset Sonos speakers. If the issue continues I suggest loading the app on a different device if possible (maybe borrow a friends if that’s the only option) to see if there’s same problems occur. Sonos “live person” tech support will not open until Monday.

I’m having no issues with the app.

Deleted app, restarted phone, reinstalled app and reconnected to the existing system. That worked! 👍👍

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