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What is the issue with my Sonos Play:1 speaker?

  • October 15, 2025
  • 1 reply
  • 43 views

The problem with my Sonos Play:1 speaker is that it doesn’t perform a factory reset, it doesn’t connect through the Sonos app, and it doesn’t work when I try using an Ethernet cable. No matter what I do, it doesn’t respond or connect properly.

Best answer by Stanley_4

I'd suggest a call to Sonos support,  it may be broken. 

1 reply

Stanley_4
  • Lead Maestro
  • 12383 replies
  • Answer
  • October 15, 2025

I'd suggest a call to Sonos support,  it may be broken.