Answered

When I connect to Sonos One SL from the spotify app, it skips the currently playing song/podcast and goes to the next one. This is particularly bothersome since I loose my progress in Podcasts.I have reset my Sonos several times, but the issue persist.How can I diagnose this issue further? Is there a log file on the Sonos that I can read? 

I have moved with my play 1 and can’t get it to work on my new WiFi if anyone has any suggestions. It was previously connected to my dad’s soundbar so I am currently using an Ethernet cable to connect to my new WiFi. It is bro by recognised on the app but the app says it needs updating but then can’t seem to connect to actually update. I’ve tried resetting but it won’t turn green just stays stuck on orange. Any help is appreciated. 

I’ve just returned from a week away and can no longer connect to my Sonos speaker - basically the app doesn’t recognise that it exists. I’ve tried the various suggestions via the app and nothing works. Any insight would be gratefully received 

I would like to be able to play mp3 attachments which are sent to me via emails on my gmail account on an Android phone. I have a Sonos Era 100 and am already set up to play Spotify etc.  Thank you..

Does anyone know why the Sonos Beam Gen.2 seems to consume data with very high bandwidth peaks? I have a Ubiquiti Unifi network at home, the network manager is reporting >2Gbps transfer peaks to my Beam 2 when in idle (i.e. no ongoing sound output from HDMI or WiFi) however the reported 24hr average data consumption is ‘only’ 250MB  

I am having connectivity problems with some of my speakers. Does Sonos boost can really make a difference? Is there people who resolved these type of issues with boost?

THIS EFFING SYSTEM MAN! SONOS has found a new way to make their users and costumers lifes misrable. its EASY! just make it an GOD FORSAKEN NIGHTMARE to install an app like Spotify in sonos! ITS IMPOSSIBLE! first youd have to login on an webpage, with a username and password that hasent been used for a dacade. Thats the first half hour spent on this s****. BUT THEN!! THE PEICE DE RESISTANCE!! you now have to be the system owner! og your own godd**mn speakers! WHAT THE ACTUAL F?! I AM!!! I BOUGHT THEM!!! ALL THIS! to install an app my wife wants? its easier to get a divorce for heavens sake! CHANGE THIS!!! NOOOOOOOOOOOOOOOOW!Moderator Note: Modified in accordance with the Community Code of Conduct.

Why am I unable to play my Apple Music through Sonos? I have over 1000 songs in my Apple Music app (both on the PC and Iphone), but when I go into Sonos to play my music, it is requiring that I have a paid subscription to Apple Music, in order to play my own music. Is anyone able to figure out how to play my own music from the Apple Music app in Sonos?

Hello, I’ve been using the Sonos Arc for over a year and recently purchased a pair of Era 300 speakers.Initially, I set up each Era 300 in a separate room, but then successfully added them as surrounds to the Arc.Unfortunately, I'm now experiencing an echo in the sound output.Could you please advise on how to resolve this echo issue? thank you  

Each time I log on to the Sonos web app, I need to choose between two systems. One is my own (CA14), and the other one is from an old apartment (R50). However I cannot delete the old one - and in the mobile app it does not show up (if it did I could switch to it and then “forget current system”).Any advice? 

When I press the bluetooth button on the top back of the Era 300 speakers, they do nothing, no sound, no blue light. My Era 300’s are already setup with WiFi and work fine, but I am trying to connect them to my bluetooth on my Iphone, and am having no luck. Any help is appreciated. 

I’m trying to add YouTube Music to my account in the Sonos app as follows:Add YouTube Music. I already have an account. Add YouTube Music account Please use the following code… Authorize After I put in the code Google says success. I then go back to the app as it says to do on the google page and after a moment it says YouTube Music wasn’t added. Tried on multiple devices and it does the same thing on both.

Hello everybody,  I've read that others have experienced a similar issue. I installed my Beam and Sub Mini without any problems, but today there were some power outages. Since the system was on, it lost power three times, and now it’s showing a solid red light.  I’ve already tried unplugging and reconnecting the power, but when I turn the Beam back on, after some white blinking lights, the solid red light appears again.  I also checked the Sonos app, and the Beam isn’t showing as connected to my Wi-Fi — I only see the Sub Mini. I even tried connecting the soundbar to the modem via LAN, but nothing changes, and the solid red light persists.  Additionally, I attempted a reset by disconnecting the power cable and reconnecting it while pressing the rear button with the “infinite” symbol. However, after the light flashes, it ends with the orange color, and then the dreaded solid red light appears again .  😭Do you have any suggestions on how to fix this? I’d really appreciate your help!  Th

I am trying to update my 6 units (all S1) and now for the last 15 min I am stucked with the “updating” “getting started...”   “do NOT unplug anything during this 2-3 minute update” Units are blinking white and orange for the last 15 minutes. How long should I wait?Can I stop it?

I got my father-in-law to get the Sonos Ray for his living room and he loves it. However, recently the tv messed up and they went out and got a new one. The new tv doesn't have an optical audio connection and so I'm needing help on how to hook it up the the Ray. What adapter do I need? 

I have persevered with sonos, through alarms not working, to rubbish App updates! the only thing i actually had working was my SoundCloud Playlists…. i have friends that are DJs and they upload new play lists which seamlessly updated within the sonos app, and i was able to listen to them all without issue, that was until a hour ago! all my playlist that took years to create….GONE off the app? they are still on the sound cloud app (thank fully) but these lists have decided to go on a nice vacation to WTF!!! why is something SO basic.. the CORE of sonos So irritatingly unable to Play music and stay that way!!, you need a IT degree and half a day to speak to Sonos, and on each occasion, they never say,,, yes its our C*ap updates… or Yes we did something and its broken,, its ALWAYS your system, your internet, Your issue… if I could get rid of this system I would….2 fundamentals that dont work… listening to music and setting a alarm… in this day and age SURELY a company that sells SPEAKERS

Hey folks, does anyone know if the Arc Ultra paired with Play:1 “bug” still works and hasn’t been “fixed” by Sonos? If so, I might actually get an Arc Ultra and let my Play:1s continue to shine for a while longer. Thanks.

I have a Audiotechnica AT-LP3XBT turntable that is bluetooth enabled (but not wifi enabled). I’d like to be able to bluetooth connect the turntable to one of my sonos speakers and then have that speaker cast (via wifi) to the rest of my Sonos speaker network, which includes a Sonos Move (Gen 1) , a Sonos Sub and several Sonos One SLs.I understand that none of my current speakers are capable of doing this but I’m wondering if any others can - to inform my next purchase. Separately, I’m considering buying a soundbar (e.g. Arc Ultra or Beam) for my home entertainment set up - so if one of these can work - that’s ideal.  Sorry if this is a repost of sorts… I’ve read other posts and generally saw mixed information, which left me uncertain,.  

My Sonos entertainment system (Ultra Arc, Gen 4, ERA300) is making intermittent beeps. What could be causing that?

Hi, I can’t do correktion of bass, Please helo 

I change my flat. I am trying to build system based on SONOS in living room: Arc+SUB+2xERA300; kithcen 2xONE; corridors: 2x ONE (all ones are in ceeling mounting); working rook 2xERA100, sleeping room BEAM gen 2, and move in bathroom. I use rooter from ASUS for mesh 2xXT9 and one XT5.  all the time sonos is having problem, typical is that sonos can connect to my WiFi but is not visible - did try to connect and disconect to power, but id doesn’t help. Multiple times did reset them. 

Hello,I have 1 beam and 1 roam 2, both associate on the same sonos account.I associate 3 spotify account. (A, B and C)I use sonos voice control with my roam 2 and it is working, but it always using spotify account A. I can switch and use other spotify account (C) with sonos app, but after switch off / switch on roam 2, sonos voice control use spotify account A.But my question is : how to set default spotify account (C)  for roam 2 ? 

I have an inherited a Sonos Zone player 100 . O factory reset it. But I tried to register with the wrong App. Now the correct app says email already in use ! So i cancelled my account. But now it says wait till July 6th! advice welcome please

I just had the shock of my life, when i was listening some music quietly on my SONOS Roam 2, when suddenly it starting making machine-gun-like “sound”/noice at full volume/loudness!…This really has to be fixed! Also found this case, which is not active anymore, which is why I couldn’t quote there: 

Hello, My Sky remote doesn’t work anymore with my Sonos. My TV remote still works though. Tried setting up in the app but it says ‘’ we didn’t detect a signal from your remote ‘’. My Sky remote works ok with everything else just not my sound?