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Since I returned from a short holiday this week the (updated) apps on my iPhone and iPad do no longer show my music services (or recently played - but that does not bother me as much). I see the app looking for the services (first picture) but after a few seconds it just gives up and just shows blank avatars (that do not work) for the services. This makes the app useless. Has anyone come across this phenomenon? Did you find a cure? 

I have just had to reconnect my Play1 and Play3 and all of me old SONOS playlists have been removed ?? Can i get them back ??

I had my Sonos Arc Soundbar receive commands for Hunter Douglas shade operation.  Alexa still responses to commands but in Alexa is completely silent during operation, no sounds.  It had been working for years but suddenly a couple weeks ago it remains silent.  It’s nice to here the activation sound, not hearing it I don’t know if the command was received.

The phone calls on ACE are not so great, i’m coming from a Jabra which were better with the boom. Im hoping there is a small usbc boom mic i could use into the ACE, similar to https://www.sennheiser-hearing.com/en-CA/p/hd-500-bam/cmfl7c8rilqh007umr1do6wyc/

Hi,I’ve just purchased a Pro-Ject T1 Phono SB Turntable and Sonos Era 100 ‘bundle’ - set up this afternoon with no issues and everything’s working, however…The volume is really low (especially when compared to streaming music) I’ve adjusted all the settings, Line-In set to 10, volume limit off etc. but it’s just too quiet!Am I missing something obvious, or does anyone have any other suggestions?Thanks,

Hi, I have a Sony KD-AG965 I bought a Sonos Arc Ultra today. It will not connect to the tv no matter what I try, I have done all the trouble shooting things I can find online. Full reset, power cycles of both, HDMI cable change, Bravia Sync off and power off etc. The tv know there is something connected to HDMI eARC but then I go to set up it can’t play a sound nor will the app detect a CEC connection. Just says CEC not connected.Anyone had these issues?my next options are to try the bar on another TV and another bar on my TV.

Hi All,I fear there is no solution to this but I’m hoping someone has a good idea. I have a playbar with a connected sub and surround speakers. No matter what I try… the Nintendo Switch 2 will only output to stereo which is super disappointing. I’ve tried to set the tv to passthrough the audio signal but no luck there. Screenshot below of the petulant screen displayed by the Nintendo. Appreciate an old soundbar but it’s been solid for a decade and works great with the PS5!  

I’m using a Sonos Era 100 stereo pair connected via Bluetooth to a Google TV 4K streamer. I’m really impressed with the sound quality, but there’s an issue — the audio sometimes stutters, as if the left and right speakers momentarily hiccup. It feels like a plane gliding smoothly but suddenly hitting air turbulence. This happens about once every 5–10 minutes.Is there any way to fix this?no issue with wifi streaming, 

Hi everyone,I’m trying to decide between the Sonos Arc and Beam Gen 2. I can get both for roughly the same price (Arc is actually €50 cheaper), and I’m finding it hard to choose.A bit about my setup: TV: 65″ with HDMI eARC Room: Medium-sized living room Use: Mostly Netflix, Amazon Prime, Disney+, movies, and music Here are the two options I’m thinking about: Beam Gen 2 + Era 100 pair + Sub Mini Arc standalone bar and later add  Sub Gen4 Arc + Sub Gen 3 or 4 now, and maybe add Era 100/300 as rear speakers later I’m looking for good movie immersion, clear dialogue, and solid music performance without going overboard.Given my TV and room size, would you go Arc now or Beam + surrounds? Any advice or real-world experience would be super helpful!Thanks!Ashu

Sonos Arc here.  Pretty much at my wits end on setting up my Sonos Arc using Trueplay.  Trueplay worked fine right out of the box.  Since then have rearranged some furniture in the room and wanted to run Trueplay again.  Now has background noise problems when I try to run it.  Everything turned off, everything has been rebooted, access to my iPhone 14 microphone is fine, but every time I try to run it there is always a background noise error message. Nothing is running.  No one is making any noise.  Very annoying.  The one thing I have not done is to call Sonos.  That will probably be my next step.

I have the exact same issue as bthaler from a year ago.I created a developer account on 24 October 2025, and the developer dashboard still says “Your registration is being analyzed by our team, please wait.”. There are no other options on the page. It has remained this way since I registered. I created a developer support ticket on 26 October, but there has been no acknowledgement or reply to my ticket and there has still been no reply or acknowledgement of the ticket.Does anyone monitor or reply to developer support tickets? How long am I expected to wait for my registration to be “analyzed”? My company has many clients we’d like to integrate with Sonos but I don’t seem to be able to proceed with anything yet.It’s 2 months to get approval to get on to the Sonos app which is longer than any other intgeration that we’ve had to do. Now we have to wait even longer?

I have a TCL QM8K and for the first months with my setup everything was working fine. I have the Beam Gen 2 connected to the ARC port of the TV and Play:1 as surround speakers. I was able to play movies with AAC 5.1 or 7.1 with no problem. Now the movies with AAC only plays as PCM 2.0. I have no idea if it was an update that caused this. I even downgraded my TV OS to see if that was the problem but it wasn’t. I have a huge catalog of movies and a lot of them are only in AAC multichannel. I don’t know what to do. 

Hello all. My father in law has a play 3 in his dining room, playbar in the the lounge and we bought him a play 1 for his garage.Up till now he has run home wifi with a sonos BOOST in a room closest to his garage to help the play 1 work.  However recently he wanted more wifi signal in his garage and workshop so he bought a uniFi wifi switch which by the sounds of it creates a network extension into his garage. Now the Play 1 works for a while and is spotted on the app. But then starts to drop out and then eventually sonos app can't find the play 1 at all.  To add to the mystery he plugged in a play 3 in the garage and it worked faultlessly and has yet to drop out or disappear.Neither one of us are network orientated. So any help on why the play1 is misbehaving would be great. His words are below of the issue: "Ref sonosHouse WiFi is supplied by Vodafone. Cable from Vodaphone router to UniFi switch. So house is Vodafone. Garage via switch comes up in the garage ( network ) extension via

New Sonos devices drastically reduce my wifi speed. Like a lot. Can’t work. And yes, my router and service are fine.

halo,my name is Marius and i have a question:how to group a beam 1,sub and 4 play 1?

i get steady rec light on roam when plugged in. it does not respond to any buttons for reset or power off.  When off charger get no light and definitely doesn’t respond.  it’s failed off my system toi

Since the last update, I’ve been having issues streaming from Sonos Five. I’ve noticed in my router logs it seems to be switching from Ethernet to Wifi and have no idea why. My Sonos Five is connected directly to my router by a ethernet cable. Over the years, I have had more trouble with Sonos than any other device. 

We have just bought a Sonos Arc that we have connected to our Sony TV via the HDMI Arc port using the cable that came with the Sonos. We have a Sky Q box connected to the TV via another HDMI port. The sound settings on the Sky Q are set to Dolby Digital Plus. We’re impressed with the sound quality.However, we can’t hear any sound from certain channels, including the YouTube App. We also get no sound from YouTube if we connect to it directly from the TV rather than via Sky Q. I’m presuming this is because those channels that are ‘silent’ are not broadcasting in HD? If we set the Sky Q sound setting to Normal we can’t hear any sound at all through the soundbar on any TV channel.Any ideas?Thanks

I am running a Sonos S1 controller with a series 1 Sonos 3, Sonos 5 and Connect.I have been trying to set up a music library on my Western Digital NAS, MyCloud Home, but keep getting the reponse error 900 which then wants me to change the server stack in my windows registry.Is this for real? Surely there must be some other way? 

My setup is for TV surround sound. A SONOS Play Base connected to a TV, via optical cable with a SONOS Sub and two SONOS Play 5s and all was working fine until my TV broke.I bought a new Samsung TV (Samsung QLED QEF1 4K), but it doesn't support optical output. Most of the new TVs available don't seem to support optical output, and I know the SONOS Play Base only accepts optical input.The TV has HDMI ARC, so I tried to find a solution - HDMI ARC output from TV to Optical input to Play Base, with a converter of some sort. When I contacted SONOS support, they told me no such solution exists and to buy either a new, different TV or a new SONOS sound bar product.ANY OTHER SUGGESTIONS PLEASE??Yes I know there is a  Optical Audio Adapter | Sonos : from SONOS, but this only does Optical to HDMI ARC, not the other way around.Thanks for any help - Stephen 

Hello - I have 2 x Era 300s on a wifi network and would like to add a couple more smaller speakers to the system to fill out the room. Usecase is music in a midsized room.Budget is an issue so looking at second hand, will older models like Play 1 do the job? Any older models that wouldn't work?Thanks.

I attempted to listen to a Pandora station and nothing is happening.  I’ve removed my pandora account and readded but still unable to stream.  I’ve rebooted by Sonos speaker and no luck.  I can stream SiriusXM but not Pandora.I have verified that Pandora is working through the Pandora app.I’ve tried on both an Android app and from a Mac Mini and both show the same thing.Errors I’m getting have been Network issues or something went wrong.Anyone else experiencing this?  I’ve submitted diagnostics *********.Moderator edit: Recorded and removed diagnostics number

Have LG oled tv beam gen 2Have set up beam but it does show as connected beam does not have arc or opticalHave tried to connect with optical and arcAlso ordinary hdmi still no joyAny advise pleasePs have not yet  contacted sonos help centreMany thanks

I have a Sonos Arc.  When I took the soundbar out of the box after purchase the set up when fine.  Everything worked including all controls.  Since then the EQ has stopped working and also the loudness selection.  The speech enhancer works just fine.  You can use the sliders for bass and treble but it has no effect on the sound.  I tried a factory reset and reboots of the internet connection plus reinstalled the app but these controls still will not work and have no effect on the audio.  All updates have been done.  I am very disappointed and am afraid that this problem will keep me from buying anymore Sonos products or giving a good recommendation if asked.

I have a Home Automation Inc (HAI) Hi-Fi2, 8 zone sound system that I am interested in replacing as it is working intermittently and the manufacturer has discontinued the product.  Each zone corresponds to a room in the house with 2 speakers mounted in the ceiling and a small control panel.  All the speakers/control panels are wired and run back to the main Hi-Fi2 control box.  The main control box has numerous audio inputs allowing you to select (via the small control panel in each room) from multiple line-in sources (e.g. amplifier, iPhone, CD player, etc.) .  My questions: Is there a Sonos product that could be used to replace the HAI Hi-Fi2 box, but still use the existing speakers?  I’m assuming the Sonos App would replace the individual control panels.  Would I still have the option to connect and select from multiple line-in sources? Is this a DIY installation or do I need a professional?  (I am comfortable with computers, networks, hand/power tools and can follow instructions).A