Answered

I can't seem to find equaliser anymore since the last app update. Android user: Archive, Sub and One SLs.

I know this question has been asked before but it has never been satisfactorily answered. I have 2 x Sonos Boost, one attached to my router and one upstairs to help signal to distant speakers.  The Boosts disappeared from the App after the big controversial update last year. They also don't appear in my "System Info" list.All I want to know is if the Boosts are doing anything at all?! Or am I just wasting electricity? Or if I need to reconnect them somehow?This is a simple yes or no question, and I'd appreciate if someone from Sonos could answer it instead of just some random conjecture. I will also note that I have a Sonos Port attached to my record player and my Wifi Router. I understand this also functions like a Boost. The Port works fine.

5 play ones all show in system, none connect to sonos1 anymore, on any device and 2 phones. Immediately goes to play store for update app. Can not get them to connect to Sonos s1 and can not find s2 help. I have 5 expensive bricks right now. Not happy. Was on phone with Sonos tech about an hour yesterday. They told me a new Sonos 1 app will be out in a few days, the one on my phone was released in July of this year. I just want them connected. 

Please tell me ,if it is possible to connect a sub mini or sub 4 to a Sonos Amp wirelessly, or is it necessary for the Sub Mini and Sub 4  and the Sonos Amp to be connected with an Ethernet cable?

I have a Samsung TV - model number UE 50 MU6120 - I’ve had the beam connected to this for a number of years. It’s recently lost connection between the TV and the speaker - I’ve tried resetting the unit and running through the set up process again I get one of three errors I) “ARC connection not working” or ii ) “devices on the network are interfering with the ARC connection” or iii) “switch on ARC mode” when I try to set the expert settings - there’s nothing available saying ‘ARC’ or ‘CEC’ mode. The best I have is ‘HDMI input audio format’ saying whether you want to have it as ‘PCM’ or ‘bitstream’. Neither options work I’ve disconnected all other devices connected to the TV (removed the Roku stick, unplugged the DVD player) and removed all external device connections from the TV. Important to note that the WiFi connection is via a WiFi extender. This was working previously. The TV and Sonos system are both connected to the WiFi extender network. I’ve yet to try going into the admin set

Here is my current setup:Sony STR-DN1050 7.1 Receiver connected to in-ceiling (non-SONOS) speakers and sub. HDMI cable from Cable Box to Receiver. SONOS Connect as a line in to Receiver.Receiver and Cable Box are installed remotely in a closet.This works ok, but in order to listen to SONOS on my speakers, I have to turn the Receiver on and select the SONOS input.  I haven’t found a capability of doing that on my phone, which means I either have to control the receiver through my TV, which is finicky at best, or go to the closet to change the input.  Obviously, this is not ideal.  Also, it means that anytime I want to listen to SONOS, I can’t also watch TV as that comes through my receiver.I would prefer not to buy any new equipment, so with what I have, does anyone have any better ideas for how I can use my existing speakers for 7.1 surround sound, but also use them for SONOS without the above limitations?If the answer is that it just has to work that way, is there a Works with SONOS r

My Sub Gen 2 wont turn on, no lights, nothing. I’d like to replace it but it doesnt seem the Gen 4 is compatible with the rest of my system (Playbar and 2 Play 1s for theatre, Play 3 for living room, and other play 1s around the house)Is there a solution or am I best just getting out of the ecosystem now, as it’ll cost me a whole new theatre setup?

I ve tried multiple times but can’t connect my move 2 speaker via Bluetooth.  

Arc Ultra at a customer's home, but the speech enhancement settings in the app show the three "old" presets instead of the new five.The app and ARC are updated.

Good morning, Just purchased the e Sony Bravia 8 Model XR-65A80K.  I have a pre-existing SONOS Arc, Sub Woofer and 2 ONE-SL.  The ARC is attached to the SONY TV via the audio Fiber port.  The  4 HDMI ports have connected: Cable TV provider set top box; Apple TV 4K; HP Google Chrome box; and Sony 4K disc player.  The remote for the Cable TV set top box is able to change the audio volume of the SONOS ARC. The Cable TV set top box is a Xi6-T Model TX061AE1. The issue I’m experiencing is the SONY TV’S remote and the Apple TV’s remote is not able to control the SONOS Arc’s audio volume.  The TV responds with “Adjust Volume on Audio System”.  With 4 HDMI connected device, I would prefer to use the Fibre Audio port for SONOS connectivity.  I have tried contacting SONY Support.  They telephone IVR system keeps hanging up the call before getting to a Tech Support Agent.  Chat was not very helpful.  Thoughts?

unable  finishing Trueplay procedure with 2 Play 5 Gen 2 in a large room

I’m in search of a longer power cable for my ERA 300’s? Does Sonos sell one?

HejJeg har i et stykke tid oplevet, at jeg hver dag på ny skal logge ind på yousee musik i Sonos. Hvordan får jeg yousee musik til at forblive logget ind? Er der ændrede i aftalen med yousee ?vh Søren 

New. Adjusted. Updated. Compared to my Bose QC35 ll and Bose buds, sound disappointing. Fuzzy, compressed, poor base. Android phone. Sonos Arc.  

I’m having issues updating alarms in Sonos. I can open and delete and I can also create a new alarm as long as I don’t make any changes to it, but the moment I change the time, repeat and sound it doesn’t save.The app is up to date and I’ve tried restarting my phone, (Galaxy A40), resetting the app, reinstalling it and have also turned the speaker itself (Era 100) off but so far nothing has worked.If anyone could help I’d much appreciate it as I rely on these alarms to get ready for work in the morning and my starting hours can change on a weekly basis (hence why I need multiple).

Why does your system force all IOS users of your app to expose their exact GPS location to simply connect a speaker to a base station?  

Can you still use Trueplay, for room Acoustics on a playbar please, keeps coming up not compatible, I have lates app, iPad up to date etc 

Hi, I hope everyone is doing well.  I am enjoying my new Sonos home theater system   I have a Samsung flatscreen connected to my Apple TV. I have the HDMI going directly to the Samsung.  Is this the best way to set it up?  Or should I be connected directly to the Apple TV? I’ve noticed that most of the sound coming is Dolby digital        Thank you for your reply   

My question is in a title

About to purchase arc ultra for its ability to offer clear voice and purchase wireless headphones as well- wondering if the two products could work together meaning that I have the headphones on listening to tv show so I can hear the vocals better but everyone else in the room can listen to the arc ultra? Or is it only one or the other? Listen to the tv show with the headphones or the arc? 

Hi, I would like to know your recommendations to clean the dust inside the sub mini. Can I use a soft cloth or something to clean carefully the speakers? They have a lot of dust in the bottom side of the speaker cones.Thanks!

Hello team,does anyone else find JioSaavn music service to be very temperamental?now when I click it it doesn’t show anything.ive gone to reauthorise but after logging into to JioSaavn and clicking “authorise” on the Sonos app, Sonos just hangs with a spinning circle.

Since the Sonos ecosystem has (or should I say had - read on...), for me, calmed down a lot recently I took the plunge to replace some of my older speakers with new. This ended up as a full Ultra/Era300/Sub4 surround setup and and Era100 pair. However on successfully introducing these to my system, which went very smoothly, I can not access my local music (NAS sourced) on any of the new speakers. All pre-existing speakers are fine. I have tried:Resetting a few of the new speakers and re-introducing Creating a new music folder in an existing share Creating a new music share Re-adding a removed & reset Play:1 to my system Splitting the surround system into component speakers  Multiple reboots of speakers and all network componentsThe speakers have all had last weeks firmware update and this did not address the problem. All speakers are on the same (unchanged) network. All are in the same positions the speakers they are replacing were and now some, for testing, are next to pre-existin

Bonjour,Suite a une erreur de commande, j ai refusé un colis (commandé *******) le 30/07/25. Le colis est arrivé en retour le 07/08/25 chez l expéditeur...Depuis, je n ai aucune nouvelle de Sonos , ni sur le suivi de commande qui n est pas mis a jour, ni sur une quelconque date de remboursement. Lorsque j ai appelé le service client, la personne n a pas été capable de me donner plus de précisions.J aimerai bien qu on puisse m apporter ne serait-ce que le retour a bien ete pris en charge et que le remboursement interviendra a telle date…Cordialement  Moderator Note: Translation with Google Translate. Removed Order Number. Modified in accordance with the Community Code of Conduct. Hello,Due to an order error, I refused a package (ordered ********) on 07/30/25. The package arrived back at the sender on 08/07/25...Since then, I haven't heard anything from Sonos, neither about the order tracking, which hasn't been updated, nor about any refund date. When I called customer service, the perso

Bonjour,Depuis quelques temps, j’ai systématiquement le message d’erreur “impossible de se connecter à Plex” alors que mon compte est bien associé au compte et que Sonos accède bien à ma bibliothèque Plex. Moderator edit:Google Translate-Hello,For some time now, I've been consistently getting the error message "Unable to connect to Plex" even though my account is properly linked and Sonos is accessing my Plex library.