I’m using a Sonos Era 100 stereo pair connected via Bluetooth to a Google TV 4K streamer. I’m really impressed with the sound quality, but there’s an issue — the audio sometimes stutters, as if the left and right speakers momentarily hiccup. It feels like a plane gliding smoothly but suddenly hitting air turbulence. This happens about once every 5–10 minutes.
Is there any way to fix this?
no issue with wifi streaming,
Best answer by Stanley_4
Wait for it to happen, submit a diagnostic and call Sonos to have them look at the hidden internal data and see what is happening.
Wait for it to happen, submit a diagnostic and call Sonos to have them look at the hidden internal data and see what is happening.
Wait for it to happen, submit a diagnostic and call Sonos to have them look at the hidden internal data and see what is happening.
Thanks for your reply. How to submit a diag? Via this forum or a SONOS app
"After submitting a diagnostic through the SONOS app, the issue improved by almost 99%. I was very surprised that the problem disappeared without knowing exactly what was fixed." Big Thanks for helping.
Glad your issue was resolved. Regarding submitting the diagnostic…did you speak to someone to discuss the problem or did it resolve itself? I ask because just submitting the diagnostic doesn’t resolve an issue unless you interact with a Sonos tech either by phone or chat.
I did a couple things.
First, submit a diagnostic and got the number. But no communication between me and support team.
Second, I did update network from menu near submit diag.
Not sure, but merely submitting a diagnostic doesn’t spark communications from Sonos, you have to call in with that number before they look at it. You may want to read the Diagnostics - How do they work? thread.
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