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Gaga 9a9a
Contributor I
October 24, 2025
Answered

Era100 stereo pair connect bluetooth Google tv streamer

I’m using a Sonos Era 100 stereo pair connected via Bluetooth to a Google TV 4K streamer. I’m really impressed with the sound quality, but there’s an issue — the audio sometimes stutters, as if the left and right speakers momentarily hiccup. It feels like a plane gliding smoothly but suddenly hitting air turbulence. This happens about once every 5–10 minutes.

Is there any way to fix this?

no issue with wifi streaming, 

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Stanley_4
Stanley_4Answer
Grand Maestro
October 24, 2025

Wait for it to happen, submit a diagnostic and call Sonos to have them look at the hidden internal data and see what is happening. 

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7 replies

Stanley_4
Stanley_4Answer
Grand Maestro
October 24, 2025

Wait for it to happen, submit a diagnostic and call Sonos to have them look at the hidden internal data and see what is happening. 

    Gaga 9a9aAuthor
    Contributor I
    October 25, 2025

    Wait for it to happen, submit a diagnostic and call Sonos to have them look at the hidden internal data and see what is happening. 

    Thanks for your reply. How to submit a diag? Via this forum or a SONOS app

    buzz
    buzz
    Grand Maestro
    October 25, 2025

    Diagnostics

      Gaga 9a9aAuthor
      Contributor I
      October 28, 2025

      "After submitting a diagnostic through the SONOS app, the issue improved by almost 99%. I was very surprised that the problem disappeared without knowing exactly what was fixed." Big Thanks for helping.

      AjTrek1
      AjTrek1
      October 28, 2025

      ​@Gaga 9a9a 

      Glad your issue was resolved. Regarding submitting the diagnostic…did you speak to someone to discuss the problem or did  it resolve itself? I ask because just submitting the diagnostic doesn’t resolve an issue unless you interact with a Sonos tech either by phone or chat.

      Together Everyone Achieves More = T.E.A.M.
        Gaga 9a9aAuthor
        Contributor I
        October 29, 2025

        I did a couple things.

        First, submit a diagnostic and got the number. But no communication between me and support team.
        Second, I did update network from menu near submit diag.

         

         

        Airgetlam
        Airgetlam
        October 29, 2025

        Not sure, but merely submitting a diagnostic doesn’t spark communications from Sonos, you have to call in with that number before they look at it. You may want to read the Diagnostics - How do they work? thread. 

        Bruce
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