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Answered

beam gen 2 not playing TV audio

  • October 25, 2025
  • 4 replies
  • 80 views
K

Have LG oled tv beam gen 2

Have set up beam but it does show as connected beam does not have arc or optical

Have tried to connect with optical and arc

Also ordinary hdmi still no joy

Any advise please

Ps have not yet  contacted sonos help centre

Many thanks

Best answer by nik9669a

Hi

Beam does not have arc just hdmi

Can not stream anything

Also when checking tv for connected devices beam does not show just tv remote

Tv has E ARC and optical  beam does not have optical or eARC

 

Firstly, have you read the user guide, some of which is copied here:

 

Connect the HDMI cable to your TV:

  • If your TV has an HDMI ARC (or eARC) port, connect the HDMI cable to it. 
    (HDMI ARC is a special port that looks like a standard HDMI port—it may be on the back or side of your TV. The ports look similar, but the ARC port will be labeled ARC, eARC, or ARC/eARC. If you connect Sonos Beam to a standard HDMI port instead, you won’t hear any sound.)
  • If your TV doesn’t have an HDMI ARC or eARC port, you'll need to use the optical adapter: 
    • Remove the protective cap from the optical adapter, then attach the optical adapter to the HDMI cable. 
    • Connect the optical adapter to your TV’s optical digital OUT port. 
      (The TV's optical adapter’s port is “D-shaped”—make sure the connector aligns correctly into the port. Inserting the adapter incorrectly may damage the cable.)

 

Secondly, if you can’t stream music to your Beam 2 either, have you even set it up in your system? 

4 replies

N
Forum|alt.badge.img+19
  • nik9669a
  • Senior Virtuoso
  • 6208 replies
  • October 25, 2025

I believe the Beam 2 has an HDMI eARC input connection. Does your tv have eARC? 
 

Or, if it’s still not playing audio, have you selected TV as your room’s audio source? (It’s easier if you enable TV Autoplay going forwards.) 

 

If still no audio, can you stream any music to the room?

K
  • Katana
  • Author
  • Contributor I
  • 1 reply
  • October 25, 2025

Hi

Beam does not have arc just hdmi

Can not stream anything

Also when checking tv for connected devices beam does not show just tv remote

Tv has E ARC and optical  beam does not have optical or eARC

N
Forum|alt.badge.img+19
  • nik9669a
  • Senior Virtuoso
  • 6208 replies
  • Answer
  • October 25, 2025

Hi

Beam does not have arc just hdmi

Can not stream anything

Also when checking tv for connected devices beam does not show just tv remote

Tv has E ARC and optical  beam does not have optical or eARC

 

Firstly, have you read the user guide, some of which is copied here:

 

Connect the HDMI cable to your TV:

  • If your TV has an HDMI ARC (or eARC) port, connect the HDMI cable to it. 
    (HDMI ARC is a special port that looks like a standard HDMI port—it may be on the back or side of your TV. The ports look similar, but the ARC port will be labeled ARC, eARC, or ARC/eARC. If you connect Sonos Beam to a standard HDMI port instead, you won’t hear any sound.)
  • If your TV doesn’t have an HDMI ARC or eARC port, you'll need to use the optical adapter: 
    • Remove the protective cap from the optical adapter, then attach the optical adapter to the HDMI cable. 
    • Connect the optical adapter to your TV’s optical digital OUT port. 
      (The TV's optical adapter’s port is “D-shaped”—make sure the connector aligns correctly into the port. Inserting the adapter incorrectly may damage the cable.)

 

Secondly, if you can’t stream music to your Beam 2 either, have you even set it up in your system? 

controlav
Forum|alt.badge.img+24
  • controlav
  • Lead Maestro
  • 7889 replies
  • October 26, 2025

Hi

Beam does not have arc just hdmi

Can not stream anything

Also when checking tv for connected devices beam does not show just tv remote

Tv has E ARC and optical  beam does not have optical or eARC

Beam Gen 1 has ARC, your TV has eARC: connect these things together.

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