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JCR28
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Oct 19, 2025 8:58 AM UTC
Answered

Radioplayer once again

Once again, Radioplayer is no longer working after the Sonos update on October 6th.... This is really annoying!!!!!!!!
 
 
 
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Airgetlam
AirgetlamAnswer
Oct 19, 2025 10:30 AM UTC

Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it? Don’t post the resulting diagnostic number here, they get sensitive about GDPR. Or checked with Radioplayer to see if the issue might be on their side?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

Bruce

1 reply

Airgetlam
AirgetlamAnswer
Oct 19, 2025 10:30 AM UTC

Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it? Don’t post the resulting diagnostic number here, they get sensitive about GDPR. Or checked with Radioplayer to see if the issue might be on their side?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

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Bruce