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Corry P
Corry PAnswer
Sonos Staff
Sep 22, 2025 3:12 PM UTC

Hi ​@Gaham et al

Thank you again for reporting this.

We have identified that there is an issue with Sonos Radio swim-lanes showing when they should not, and reappearing after they are removed, and we are investigating. We don’t have an estimate for when a fix might be put in place, but I will update this thread when I hear of it.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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24 replies

106rallye
106rallye
Sep 17, 2025 2:24 PM UTC

You cannot remove Sonos Radio.

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GahamAuthor
Headliner I
Sep 17, 2025 2:48 PM UTC

You cannot remove Sonos Radio.

I appreciate that but the latest app now has a  “Discover Sonos Radio” tab permanently pinned on the home page. It may be a bug because when I go into Sonos Radio to unpin the item it appears to work and the tab goes away only to return when the unpin setting is reset to on. The other explanation is that this will now be permanently pinned in which case there is still a bug because the App should not display the unpin option.

I don’t use Sonos Radio so I really don’t want anything more than the service icon on what is supposed to be My Home Page.

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Corry P
Corry P
Sonos Staff
Sep 17, 2025 3:22 PM UTC

Hi ​@Gaham 

Thanks for your post!

I am aware of new Sonos Radio swimlanes that new customers should see, but you mentioned a “tab”, and you are obviously an existing customer.

Could you please share a screenshot of what you see in the app, just so I know exactly what the problem is? Thanks.

Please also submit a diagnostic from the Sonos app on the same device and let me know when you have done so (without sharing the given number) here. Thanks.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
GahamAuthor
Headliner I
Sep 17, 2025 3:35 PM UTC

Hi ​@Gaham 

Thanks for your post!

I am aware of new Sonos Radio swimlanes that new customers should see, but you mentioned a “tab”, and you are obviously an existing customer.

Could you please share a screenshot of what you see in the app, just so I know exactly what the problem is? Thanks.

Please also submit a diagnostic from the Sonos app on the same device and let me know when you have done so (without sharing the given number) here. Thanks.

It’s probably what you call a “swim lane” ​@Corry P 

 

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GahamAuthor
Headliner I
Sep 17, 2025 3:38 PM UTC

Diagnostics submitted ​@Corry P 

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    Corry P
    Corry P
    Sonos Staff
    Sep 17, 2025 3:43 PM UTC

    Hi ​@Gaham 

    Thanks - I’ll forward those on for investigation!

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    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Smilja
    Smilja
    Sep 17, 2025 4:04 PM UTC

    No bug, that’s expected behavior. I’ve got this too, as there is no subscription required to listen to Sonos curated stations. Corresponds to the 'You might also like...' feature of other music services.

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    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    GahamAuthor
    Headliner I
    Sep 17, 2025 4:16 PM UTC

    No bug, that’s expected behavior. I’ve got this too, as there is no subscription required to listen to Sonos curated stations. Corresponds to the 'You might also like...' feature of other music services.

    If that's correct then the bug is allowing it to be unpinned, accepting that but then pinning it again.

    There's definitely a bug the question is which issue is bug.

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    Smilja
    Smilja
    Sep 17, 2025 4:41 PM UTC

    Tapping the collection opens a submenu. Tapping the 3 dots in the upper right corner won’t work?

     

     

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    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    Airgetlam
    Airgetlam
    Sep 17, 2025 5:00 PM UTC

    This most recent update re-pinned these in my iOS client, I had to go back in and unpin them. 

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    Bruce
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