Skip to main content
Train_dude
Avid Contributor I
September 29, 2025
Answered

quick trueplay surround distance

Can't set surround distance after I do quick trueplay. My right surround is more than 10 feet away and my left surround is 5 feet away. Both are set to more than 10 feet after I do quick trueplay. I can't even adjust the surround level because of the different distance between the two. Plz give users of quick trueplay the option to adjust the surround distance.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Airgetlam
    AirgetlamAnswer
    September 29, 2025

    Might be best, then, to submit a system diagnostic within 10 minutes of experiencing this problem, both ways, with TruePlay and without,  and call Sonos Support to discuss it. Don’t post the resulting diagnostic numbers here, they get sensitive about GDPR.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

    Bruce
    View in thread

    3 replies

    nik9669a
    Senior Virtuoso
    September 29, 2025

    Trueplay resolves distance as a part of the tuning process, as I understand it. So further adjustment should not be necessary. But it would be good to allow users to override the “default” Trueplay settings. For example, for those with partial hearing loss in one ear and need a higher volume from one side. That applies for all speaker/room setups. 

      Train_dudeAuthor
      Avid Contributor I
      September 29, 2025

      Quick trueplay does not accurately set correct distance for the surrounds. My left surround is noticeably louder than it should be because it's set at more than 10ft which is false. Quick trueplay tuning is different from advanced trueplay so the surround distance is not correct.

        Airgetlam
        AirgetlamAnswer
        September 29, 2025

        Might be best, then, to submit a system diagnostic within 10 minutes of experiencing this problem, both ways, with TruePlay and without,  and call Sonos Support to discuss it. Don’t post the resulting diagnostic numbers here, they get sensitive about GDPR.

        There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

        When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

        Bruce
          Terms & ConditionsAccessibility statement