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Alexa will speak but will not connect or play  ANY music

My Sonos base and speakers  keeps disconnecting from my Samsung tv 75

In the app Apple Music’s logo just shows an ! I’ve reauthorised the service but still the same! Music plays from Apple Music by where has the logo gone 🥴🤔thanksMD

I have a SonoS One that has not been able to get power.  All the usual troubleshooting is done- multiple known working outlets tried, fully seating power cord, even trying  other known good power cords.   What else can be done to not have a paperweight?  This unit is most likely out of warranty. 

I've just recently upgraded to Arc Ultra with Era 300s and Sub gen 4 going from a Playbar, Sl ones and a gen 2 Sub. Im convinced that my old setup is way louder than the new system. I'm pretty disappointed actually 😕 true play actually turns the whole setup down. I'm familiar with the all the app functions and user settings Eq etc...just hasn't got that punch and loudness that the old system has.To fill in the room I'm putting up 2 Era 100s as a stereo pair and even then I will have a 75ms delay. Just gets worse for me. How can I increase the volume so I can match that of my old system?

I have recently moved home and am setting up my Sonos system again. Before I had no problems at all setting up Sonos to any tv streaming service such as Netflix, prime, Apple TV etc. Now I am on Apple TV and the trailers are being played in Dolby digital 5.1 but the actual programmes are not playing. It says unsupported format.has anybody else had this issue?

I recently purchased a pair of the Sonos Architectural speakers. I noticed my Sonos amp purchased in 2021 does not have the ports to have the speaker wire connected to it.  I have the sonos amp connected to a Yamaha two zone receiver.  Will i be losing performance of the architectural speakers without the sonos amp having the ability to run the outdoor speaker wires to it?  Do i purchase a newer amp which will be able to provide more power to the speakers, or stay with the speakers being powered by the Yamaha receiver.  Presently, i feel the sonos outdoor speakers are underperforming.  They do not have the bass the other sonos speakers have.  

I have an Era 300 and two move 2s. Everything works well (unlike old Bose) except when router needs a reboot, then the Era comes back but the move 2s don’t. Twice I spent hours rebooting and reconnecting the speakers to no avail until TIME became a factor and by next day all was working again. This time I’m not going to bother doing anything and see if the passage of time fixes the issue. The app currently says that all three speakers are playing but the move 2s are silent, on other occasions the app has said “not cconnected” but reconnecting made no difference. Anybody else have this issue? I will report back tomorrow if time fixed it.

Hi,I have a Bluetooth transmitter connected to my turntable and I specifically bought the sonos era 100 to connect it to it. I read another thread regarding customers being able to connect their Bluetooth device to the era 100 but the device doesn’t play any audio (this thread was conveniently closed). I have just had a conversation with customer service and they mentioned that: “the era 100 was not designed for full bluetooth compatibility” ?!!! For whatever that might mean?Is this really the case? Then all the customers should be informed. If so, this is actually ridiculous for a company claiming to create such high end products  Here is my conversation with support: Isabel S (23/06/2025, 21:06:13): Thanks! Olivier (23/06/2025, 21:06:21): No problem Isabel S (23/06/2025, 21:06:41): Let me know the make and model of the device you have connected to Era 100 via bluetooth. Olivier (23/06/2025, 21:07:10): Sennheiser bt t100 Isabel S (23/06/2025, 21:07:26): Is it happening with both Sonos

The playback on my Move keeps stopping, anyone else having this issue ?

Hello … with all the issues last year with the update that caused a LOT of people a LOT of headaches and/or issues with their systems, particularly those of us who still have Play 1 speakers as part of our speaker collection. I myself, have 6 Play 1’s, as well as a Sonos Beam and a Roam (the Roam’s battery died, yay!!). I have been holding off on the update because I was so concerned about either losing functionality and/or issues with my library. So I am on version 16.1 of my controller on my PC (Windows). The app is up-to-date on my iPhone, but once it prompted me to update my system and will not allow me to use it unless I do, I stayed with my PC controller only and like many of you, started using SonoPhone. I mainly control my music on my computer, but the app is helpful at times, obviously. With the Roam battery dying, I replaced the battery and it worked, but there was pops andcrackling in the speaker, particularly on low end. I do not believe I damaged the speaker itself, but wh

For the past few weeks, I am unable to search for songs to play from Youtube Music using the Sonos App. It is happening both on my Android phone and on my iPad app. I get this message “An error occurred with YouTube Music. Try again later.” I have tried removing and re-adding the YouTube music account on the Sonos app but the error remains.All other functions with Youtube Music seems to be working (playing songs from the YouTube Music home menu, mixes, libraries etc.) 

My Sonos One updated to the current release (85.0) and I began having issues with it dropping from my WiFi network. After trying to resolve it, I finally just reset it to factory default and added it back via the iOS app (also the most current version). Note that I'm on iOS 18.5. At first it seemed to not be able to display “Recently played” so I elected to disable the option.  Now I'm trying to reenable it but cannot find the setting anywhere in the app. Hoping someone can direct me where to find that. 

I’m experiencing an issue with the touch control on my Arc Ultra soundbar. The microphone (voice control) button on the top panel is extremely unresponsive. Sometimes it works, but other times it only responds once every 10 or so attempts. I’ve confirmed that the microphone switch on the back is turned on, and the Sonos app settings appear normal. Interestingly, it sometimes responds if I press a little harder than a normal touch, which suggests the touch sensor might not be working properly. I’ve already tried cleaning the surface, restarting the device, and changing fingers or touch pressure, but the issue persists. Is this a known issue or a potential hardware fault?

Hello, for my new house I was thinking about a PC monitor connected to an Apple TV and using a pair of Era 300 as speakers. I will mainly listen to music through Apple Music, and watch some videos.I read that the Era 300 will only play stereo and not ATMOS while watching videos, but I can accept that. Most of the time I would listen to music, so I prefer a pair of speakers rather than a soundbar.The most annoying thing I read is that Apple TV would reset the audio output every time it goes to sleep, so I’d have to change it to Sonos all the times. Is that correct? If so, any workaround?Any other drawbacks? Would you suggest a setup like that?Thanks in advance for your suggestions. 

Ok so newer to Sonos. I’ve had a Sonos Playbar soundbar (older non-AirPlay capable) connected to my TV via an optical cable. I wanted the ability to AirPlay to it without turning on the TV so I purchased a set of Sonos Era 100 speakers to 1) add AirPlay functionality and 2) give my entire primary living space synced music.Is there a way to make this AirPlay to all 3 devices automatic? I have it setup in the Sonos App as a group with all 3 devices but to get sound on all 3 devices I have to start music, Then AirPlay to both the Era 100 speakers with the iPhones native AirPlay menu but then I have to go into the Sonos App to add the older Soundbar. Works great once going but hoping I’m missing something that would make it easier. 

I have the following setup:Sonos One speaker pair in the kitchenSonos Move, based in the home officeSonos beam in the loungeAlexa app on iPad and iPhoneIf I setup up a group, let's say Kitchen, in the Alexa app  to include the Sonos One pair and the Move then ask Alexa to play something on Kitchen only the Move will play anything.If I ask without specifying the group then the first speaker will play but any additional speakers I ask will start in a paused state.I've had people look and any resolution is only temporary. Any advice on how I should proceed?

Hey everyone,I'm planning to set up a couple of Sonos speakers in my detached garage, mainly for music while working on projects or just relaxing. I’m wondering whether it's better to run an Ethernet cable from the main house or rely on Wi-Fi. The Wi-Fi signal is decent but not perfect, especially when the garage door is closed.Has anyone done something similar? What worked best for you in terms of connection stability and performance?Thanks in advance!Moderator Note: Modified in accordance with the Community Code of Conduct.

Suddenly won’t play music from Apple Music?I have reset the Sonos, cleared it from Alexa app and re-added it, but no joy?I can see when looking on the Sonos app it moves from song to song trying to play but fails? is there anything else I can do?other services like playing BBC radio stations are ok I should add.thanks in advance 

Can 2 Sonos accounts coexist under the same  network?The reason I’m asking is because I want to manage my own Sonos system and the kids want to manage their Sonos system

Pretty much every Saturday 3 or 4 of the regional stations disappear from the CBC Music On Air. Tried on line chat support and seemed to have confirmed the issue but the chat suddenly ended.

Hello. I just received my Sonos amp with Sonos speakers. I was following the steps of first setup via my Android Sonos app. I got to point where i was asked to enter my home WiFi password so the amp can connect to it. After entering the password, the app shows a message saying ‘’Your Sonos Amp has been added, but may not appear in your System. If so, unplug the power cord and plug it back in to finish setup from System Settings.’’ The amp wasn’t added in the app so i tried to unplug the amp, then plugged it back in but nothing happens. It is still not in the app. I have tried to factory reset that but with the same result. Can anybody help? Thanks

Just sitting in my living room when I hear what sounds like a tapping on a drum,  find the source and it’s my era 300 speaker,  when it boops the light above the speech bubble illuminates. anybody experienced this?

Hello, I would like to use my SONOS system on a local network that is completely separate from my regular Wi-Fi network. This is because I won’t have Internet access at the location where I want to use it. My plan is to set up and update the devices somewhere with Internet access first, and then move them to the local network with a separate router (no Internet connection). Devices: SONOS PORT SONOS ONE SL My question is:If I set up a dedicated Wi-Fi network (with no Internet access), will I be able to play audio from the SONOS PORT to the SONOS ONE SL over this local network? Thank you very much for your help! 

This morning I tried to turn on my Sonos ace headphones and the power button does not work at all no response from it so I can't turn them on without plugging it in and then putting them on they work perfectly fine but the power button not working is kinda really not what I expected for 450 Euro's