Play 3 - Reset and will not connect

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After again losing the ability to use my play 3 on my sonos network i did the usual; power reset router, power reset play 3 then a factory reset of play 3. this has notmally worked, sadly not this time, the SONOS app (Iphone) will not connect despite the Play 3 having a green flasing light (it is connected to my router). Can someone please help?

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AirgetlamAnswer

Have you tried wiring it to your router with an Ethernet cable? If it then works, and I suppose even if it doesn’t, yo may want to call Sonos Support to discuss it. There have been super rare failures of the WiFi card in the PLAY:3, although mine continue to run S2 while connected to my WiFi.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

AirgetlamAnswer

Have you tried wiring it to your router with an Ethernet cable? If it then works, and I suppose even if it doesn’t, yo may want to call Sonos Support to discuss it. There have been super rare failures of the WiFi card in the PLAY:3, although mine continue to run S2 while connected to my WiFi.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

Airgetlam

FWIW, I wouldn’t try another factory reset, though. Effectively, that erases any data that a Sonos rep might be able to use to figure out what happened.

Bruce

G

GazzaLAuthor

Contributor I

Hi, yes, its connected directly to my router with sn ethernet cable.

Airgetlam

Hmmm, that’s even more distressing. Given the PLAY:3s age, I’d definitely call in.

Bruce

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