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Hi,

 

My Sonos One SL suddenly got disconnected from the system last week.
I have had It connected over the last 3 years without any problem.

Now, I am not able to reconnect it again and I feel like I have tried everything.

I am getting different error codes and messages about ethernet cable, wrong password, too far away from the router or adjust the router settings.

Since I have a pair, both bought the same time, this doesnæt make much sense. The one that is still connected and working has no issues at all, they are standing in the same room.

I thought adding It with an ethernet cable should work, but It doesnt.
I have also read something about It must be downgraded to S1 since my app is S2. But I am not sure if these speakers came with S1 or S2 software/hardware.

 

Regards

If you’ve tried everything, a call to Sonos support might be the best option.
 

Possibly though, connect it by Ethernet cable, then power down the whole system and router. After a few minutes, power up the router. When it’s fully restarted power up the working One. When you see it in the app, power up the other One. Then wait a few minutes and see if it appears. 

 

Also do a forced “check for updates” to ensure all is up to date - for app as well as speakers. 

I have tried multiple steps and also asked Sonos for help.

They say that the speaker system does not support mesh.

I think this is very strange because I have one working and both has worked with mesh for over 3 years.

 

I can see that I am able to add It to other networks, like phone or another router. I have tried to unplug all the mesh units so I am left with the main node, but this is not working either.

I read something about SonosNet. Where you have one speaker connected with ethernet and the next will connect with Sonos own mesh system to the cabled one. How to set this up?

That’s odd, there are lots of uses reported with mesh. 

SonosNet, one of the earliest meshes, is designed to work on older Sonos devices, not newer ones. You can see a list of the nonperforming ones here, at the end of the FAQ.  Sonos has been moving away from this feature, they no longer produce or sell the BRIDGE or BOOST, which were originally designed to help set up this feature. 

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