Contributor I

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how to escalate if there is a 3 weeks shipping delay and no resolutions from the support team yet

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how to escalate if there is a 3 weeks shipping delay and no resolutions from the support team yet

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SmiljaAnswer

how to escalate if there is a 3 weeks shipping delay and no resolutions from the support team yet

Have you been in touch with the Sales Team?

sonos.com/en-us/contact

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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TK2025Author

Contributor I

If an item is out of stock, what do you expect?

Not sure why the status shows shipped since Sep 3

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TK2025Author

Contributor I

If an item is out of stock, what do you expect?

Maybe the item is in stock. Just thinking of scenarios were I don’t assume OP is an unreasonable idiot,

You are right.

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TK2025Author

Contributor I

I never rule out Sonos being the idiot, but the user to user forum can’t offer help beyond “Call Sonos” in situations like this.

A moderator may see your post and have time to respond. Usually to say you need to call.

Op literally says they need help escalating and that support isn’t responding. Hopefully a moderator can help.

Agree with you @Mcluvin. I am almost run out options. Hope they resolve this in a day or so if not, I will cancel the order.

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TK2025Author

Contributor I

If an item is out of stock, what do you expect?

How can this be best answer. Wow!

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Email ceo@sonos.com

Emailed to ceo@ but no luck

Unfortunately, Sonos don’t operate in a regulated complaints environment so there is no strict timeline to receive a response.

Good luck resolving your issue.

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Grand Maestro

Not surprised emails have failed, my only successful attempts with Sales or Support have been by phone calls.

A possible second option, I haven't used, is the Sonos reddit that appears to have good results for some.

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Lyricist III

If an item is out of stock, what do you expect?

How can this be best answer. Wow!

A moderator marks replies as best answer afaict.

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