Email ceo@sonos.com

Have you been in touch with the Sales Team?

sonos.com/en-us/contact

If an item is out of stock, what do you expect?  

Maybe the item is in stock. Just thinking of scenarios were I don’t assume OP is an unreasonable idiot,  

I never rule out Sonos being the idiot, but the user to user forum can’t offer help beyond “Call Sonos” in situations like this.

A moderator may see your post and have time to respond. Usually to say you need to call.

Op literally says they need help escalating and that support isn’t responding. Hopefully a moderator can help. 

As was said above, support is likely the wrong place to call, sales should be better.

Hoping for a moderator is kinda third place, as some of us were trying to communicate.

I’m guessing OP called sales support and not technical support. Again cause I’m thinking OP isn’t an idiot. 

Emailed to ceo@ but no luck

At least 20 emails so far.. they are looking into it since last 2 weeks

Not sure why the status shows shipped since Sep 3

You are right.

Agree with you ​@Mcluvin. I am almost run out options. Hope they resolve this in a day or so if not, I will cancel the order.

How can this be best answer. Wow!

Unfortunately, Sonos don’t operate in a regulated complaints environment so there is no strict timeline to receive a response.

Good luck resolving your issue.

Not surprised emails have failed, my only successful attempts with Sales or Support have been by phone calls.

A possible second option, I haven't used, is the Sonos reddit that appears to have good results for some.

A moderator marks replies as best answer afaict.