how to escalate if there is a 3 weeks shipping delay and no resolutions from the support team yet
Answered
how to escalate if there is a 3 weeks shipping delay and no resolutions from the support team yet
Best answer by Smilja
how to escalate if there is a 3 weeks shipping delay and no resolutions from the support team yet
Have you been in touch with the Sales Team?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Email ceo@sonos.com
how to escalate if there is a 3 weeks shipping delay and no resolutions from the support team yet
Have you been in touch with the Sales Team?
If an item is out of stock, what do you expect?
Maybe the item is in stock. Just thinking of scenarios were I don’t assume OP is an unreasonable idiot,
I never rule out Sonos being the idiot, but the user to user forum can’t offer help beyond “Call Sonos” in situations like this.
A moderator may see your post and have time to respond. Usually to say you need to call.
I never rule out Sonos being the idiot, but the user to user forum can’t offer help beyond “Call Sonos” in situations like this.
A moderator may see your post and have time to respond. Usually to say you need to call.
Op literally says they need help escalating and that support isn’t responding. Hopefully a moderator can help.
As was said above, support is likely the wrong place to call, sales should be better.
Hoping for a moderator is kinda third place, as some of us were trying to communicate.
As was said above, support is likely the wrong place to call, sales should be better.
Hoping for a moderator is kinda third place, as some of us were trying to communicate.
I’m guessing OP called sales support and not technical support. Again cause I’m thinking OP isn’t an idiot.
how to escalate if there is a 3 weeks shipping delay and no resolutions from the support team yet
Have you been in touch with the Sales Team?
At least 20 emails so far.. they are looking into it since last 2 weeks
If an item is out of stock, what do you expect?
Maybe the item is in stock. Just thinking of scenarios were I don’t assume OP is an unreasonable idiot,
You are right.
I never rule out Sonos being the idiot, but the user to user forum can’t offer help beyond “Call Sonos” in situations like this.
A moderator may see your post and have time to respond. Usually to say you need to call.
Op literally says they need help escalating and that support isn’t responding. Hopefully a moderator can help.
Agree with you
Email ceo@sonos.com
Emailed to ceo@ but no luck
Unfortunately, Sonos don’t operate in a regulated complaints environment so there is no strict timeline to receive a response.
Good luck resolving your issue.
Not surprised emails have failed, my only successful attempts with Sales or Support have been by phone calls.
A possible second option, I haven't used, is the Sonos reddit that appears to have good results for some.
If an item is out of stock, what do you expect?
How can this be best answer. Wow!
A moderator marks replies as best answer afaict.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.