Contributor I

Answered

Sonos or wifi?

12 replies
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What is going on?! Over the last six months I’m having more and more issues. Not sure if it’s wi-fi issues, or Sonos issues. I have the original Play:1 speakers. My setup: paired speakers in the living room and family room, single speaker in bedroom 1, bathroom, and bedroom 2. Running S2. Problem started with difficulty connecting, so I bought a new router. Seemed to help. Now different speakers will drop randomly and intermittently throughout the day. One of a pair will drop; sometimes both. And lately, it will stop playing a song before it’s finished (listening to Amazon Music), and start playing a new song. So many problems, and I’ve reached the end of my knowledge to fix them I think. Help!

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AirgetlamAnswer

Then I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

buzz

Grand Maestro

What model router? Are there any extenders or mesh points?

Airgetlam

Sure does sound like some sort of wifi interference . You might benefit from a network refresh, by unplugging all Sonos from power, then rebooting the router. Wait a couple of minutes, then plug back in the Sonos.

Answers to @buzz questions would certainly help, too.

Bruce

SnoosnooAuthor

Contributor I

Done the refresh twice with no change to the problem. 😕

AirgetlamAnswer

Then I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

Airgetlam

Or answer the questions…

Bruce

SnoosnooAuthor

Contributor I

I have a TP Link Archer AXE75, and extenders.

buzz

Grand Maestro

Here is a detail that might be relevant.

Extenders are old technology, often cause trouble, are not recommended. Mesh points are much more reliable when properly configured.

A

alex5

Lyricist I

No, I agree. Now, I’ll admit, my WAN connection is hit and miss, it’s cable internet and I absolutely hate that fact. But among all the products I use, Sonos is the only one that’s consistently bad and getting worse. I just had the controller app open telling me I wasn’t listening to anything for ¾ of a song before it finally updated. It took me no joke 10 minutes to get music playing an hour ago, and I had to manually ungroup all my speakers and re-group them before the controller caught up with what’s what.

This software architecture is impossibly bad. So much so I’m confident I’d be better off DIYing a system and accepting inferior audio quality.

Stanley_4

Grand Maestro

Alex5, why don't you start a topic of your own and get some help in getting your system sorted out. Sounds like you are seeing fairly common issues that can usually be solved.

SnoosnooAuthor

Contributor I

Ooo. Now THAT’S not very encouraging.

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