Arc Ultra at a customer's home, but the speech enhancement settings in the app show the three "old" presets instead of the new five.
The app and ARC are updated.
Answered
ARC ULTRA speech enhancement settings
+2Best answer by AjTrek1
If not currently signed in as owner please do so. If currently signed in as owner…Suggest deleting and reinstalling the app. Be sure to select Join existing system upon reinstalling, accept all prompts and sign-in with credentials. If that fails contact Sonos Tech support.
If not currently signed in as owner please do so. If currently signed in as owner…Suggest deleting and reinstalling the app. Be sure to select Join existing system upon reinstalling, accept all prompts and sign-in with credentials. If that fails contact Sonos Tech support.
You should confirm that the loaded app and firmware are the latest versions and the updater didn't miss installing one.
+2Hello, we deleted and reinstalled the app in our demo system in our shop. the speech settings returned to the older version.
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