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Factory reset: Sonos Help gives bad advice?

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This Reddit thread shows that in-app help for devices missing from the app gives the terrible advice of a Factory Reset, while the Factory Reset documentation says this is explicitly NOT recommended.

Please @Corry P can you get the Help fixed?

https://www.reddit.com/r/sonos/comments/1mwv8w3/comment/na0jzt3/

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Sonos Staff

Hi @controlav

I can but try.

I do have my fingers crossed, though.

Thanks for flagging!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Sonos Staff

Hi @controlav

I can but try.

I do have my fingers crossed, though.

Thanks for flagging!

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein