yousee musik service

Question

Once every day i have reauthenticate the YouSee service. When done I can play my playlists BUT they are not updated in the Sonos App with the new songs I have added in the YouSee Music App.

I have removed the YouSee service, i have removed app data from the Sonos App, I have reinstallere the Sonos App.

Are there any known issues with the YouSee Music service?

Corry P · Accepted Answer

Hi ​@WebnoobWelcome to the Sonos Community!Sorry to hear about this issue you are having with needing to reauthorise your YouSee Musik account on a daily basis.Thank you for reporting this to us. We are actively working with YouSee Musik on a resolution, but do not currently have an ETA on when this will be fixed.I hope this helps.

Airgetlam · Answer

Known issues tend to show up on status.sonos.com

Beyond the steps you have already taken, I’d be tempted to reboot the router first, then reboot the speakers. If that doesn’t change anything, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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