my windows Sonos app keeps telling me some products are not registered and wont let me into the app

Forum|Forum|1 year ago
July 30, 2025
12 replies
279 views

When I open the Sonos windows app I am asked to check for updates, which I do and there are none. It then goes back to the same screen for checking updates. If I select “more options” and then “continue using the Sonos app” it responds with “some products are not registered”. On selecting “register your products” it asks you to log in and then responds with “your system is up to date” but it then goes back to tell me “some products are not registered” and I can’t get into the app.

I have tried uninstalling and reinstalling the app but still the same result as above. I have rebooted the router and powered down and back up all my Sonos devices to no avail.

I have tried contacting Sonos via the chat selection for the past 2 days but after waiting over an hour on each day I have given up in frustration.

I can play my music using my iPad or iPhone with no problems so the connection is there.

any advice would be welcome

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Best answer by beejay49

I have found that the Sonos Boost that was causing the problem. Now that has been “registered” I can get into the pc app.

Show previous replies

Stanley_4

Grand Maestro

They are using wifi as none of them are wired.

If you are using the Boost all compatible Sonos in range will connect to it using Sonosnet so they are not using your Wi-Fi but the Ethernet going to the boost. Sonosnet is wireless but it isn't the same as your wifi.

B

beejay49Author

Contributor I

Thanks for that.

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