Contributor I

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my windows Sonos app keeps telling me some products are not registered and wont let me into the app

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When I open the Sonos windows app I am asked to check for updates, which I do and there are none. It then goes back to the same screen for checking updates. If I select “more options” and then “continue using the Sonos app” it responds with “some products are not registered”. On selecting “register your products” it asks you to log in and then responds with “your system is up to date” but it then goes back to tell me “some products are not registered” and I can’t get into the app.

I have tried uninstalling and reinstalling the app but still the same result as above. I have rebooted the router and powered down and back up all my Sonos devices to no avail.

I have tried contacting Sonos via the chat selection for the past 2 days but after waiting over an hour on each day I have given up in frustration.

I can play my music using my iPad or iPhone with no problems so the connection is there.

any advice would be welcome

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beejay49Answer

Contributor I

I have found that the Sonos Boost that was causing the problem. Now that has been “registered” I can get into the pc app.

Airgetlam

I’d call Sonos Support to discuss it, rather than trying the ‘chat’.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce

controlav

Lead Maestro

Try one of my Windows apps (see profile).

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

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beejay49AuthorAnswer

Contributor I

I have found that the Sonos Boost that was causing the problem. Now that has been “registered” I can get into the pc app.

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Pools-3015

Prodigy I

I have found that the Sonos Boost that was causing the problem. Now that has been “registered” I can get into the pc app.

If you will continue using the Boost, you should add it to your profile so that others are aware.

If you feel the need to wire a speaker, you can wire either the Play 1 or the Playbase and remove the Boost. A speaker will do the same thing the Boost does by providing Sonos net to the other speaker.

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beejay49Author

Contributor I

Thanks, I have now added the boost to my profile. I have never updated it since I registered several years ago.

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Airgetlam

For what it is worth, the BOOST is now less important in a Sonos system. It still talks well to ‘older’ Sonos equipment, but newer devices don’t have the ability to communicate with SonosNet, which the BOOST generates. They rely on a regular WiFi connection, or in some cases, can be wired directly using an Ethernet cable.

I currently use a mixed system myself, but at the next power outage, my plan is to remove the BOOST I’m using, and leave everything hanging off the WiFi directly. Routers these days are much more capable than when the BRIDGE and then BOOSTs were introduced. Between that, and the capability of a SonosNet speaker being able to create a SonosNet signal itself, when wired to the router, there just isn’t much of a call for these separate devices.

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Bruce

Stanley_4

Grand Maestro

I removed my Boost a while back as I had other Sonos wired and it was redundant since none of the other Sonos picked it as a connection point.

More recently I pulled the Ethernet from all my Sonos and went wifi only. As said above my newer Sonos were already on wifi so putting all my Sonos there made sense. If anything performance has increased and I opened up the old Sonosnet channel for other use.

Sonosnet v1 or v2 is pretty old technology and the newer wifi connection modes do a lot better job.

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beejay49Author

Contributor I

I don’t have any of the newer Sonos products my system consists of 4 play 1s , and a playbase. I don’t have any of them near my router so can’t use Ethernet.

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106rallye

Have you tried using WiFi?

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beejay49Author

Contributor I

They are using wifi as none of them are wired.

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