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#DazzHazz01
Contributor I
August 6, 2025
Answered

Malfunctioning Play 1

Good afternoon all.

Is anyone able to assist with the below issues with my Play 1.

About a month ago, every time I opened the Sonos app, it would show that my device could not be found (using Samsung Galaxy S24 Plus) I would leave the app open for around 10 minutes, and it would eventually show up, however, as soon as I went to go back into the app, again it would not appear. I have 1 Gig broadband speed, and connecting via wifi.

I uninstalled and reinstalled the app, still the same issue.

I have now factory reset the unit, but I still have the same issue. In addition, since resetting, Google Assistant will not install (I have relinked the account with Sonos), but no joy.

I can install Alexa no problem (which I do not want), however, this is not responding to voice commands.

Seems like I have multiple issues, and have tried all basics to fix this. I have no idea what to try next.

Any support would be truly appreciated.

Kind regards

Darren.  

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nik9669aAnswer
Senior Virtuoso
August 6, 2025

The WiFi components in your Play:1 may be playing up (pun intended 😜). Submit a diagnostics report and call Sonos support. 

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3 replies

buzz
buzz
Grand Maestro
August 6, 2025

What model router are you using?

    nik9669aAnswer
    Senior Virtuoso
    August 6, 2025

    The WiFi components in your Play:1 may be playing up (pun intended 😜). Submit a diagnostics report and call Sonos support. 

      #DazzHazz01Author
      Contributor I
      August 6, 2025

      Many thanks both,

      My router is a BT Halo 3.

      I will submit a diagnostic report and give them a call, fingers crossed.

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