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Question about the SONOS Ace headphones. I currently have 3 SONOS devices, and the app on iPhone, iPad and MacOS. All good. Do the headphones appear as another selectable device in the app? Put another way, if I want to listen to music from any of me sources via the app, can I simply de-select the other SONOS devices, have only the headphones selected, and play my tunes just like I do today?Sorry for the naive’ question, but it’s not clear from the documentation if the headphones work as any other SONOS device and playing music to the headphones is no different than my Move2 or Play5. Thanks

I have an odd issue - I have a Sony Bravia 3 (purchased this year) and Sonos Arc Ultra (also purchased this year) - and the ARC connection needs to be “switched” over on the ARC everytime on turn the TV on - i need to go to TV settings - set it back to TV Spekers and the oVer to Audio System - firmware is updated on all - any thoughts??

I bought a Panasonic TV about a month ago and connected a Beam Gen 2 and surrounds via HDMI to the eArc.  Everything worked great except no sound from the Blu Ray player, which I still haven’t figured out.  Last night the soundbar disconnected from the TV and I can’t get it to reconnect.  I tried restarting both the TV and soundbar and ultimately factory reset both.  It still won’t connect.  When I try to add a soundbar on the TV it says there is an unsupported audio device connected to HDMI 2 (eArc connection).  When I “connect to TV” in the Sonos app, it says connecting but just gets stuck.  It has worked great for the past month.  Any ideas?  

Yes, my living room system consists of the following below.Living Room….Playbase, two play 3’s and two SubsThis is the only room where the speakers drop out and then will reconnect several seconds later. It may all speakers or just the Playbase or the two 3’s. They have been doing this for sometime now. Thank you,Gary

Min symfonisk tappar nätverkt från google nest pro.Jag måste reset varje gång jag ska använda den?Har kollat att jag ligger på 2,4 ghz på mobilen men sonos appen säger att det inte finns nått system. Nån som har några idéer?

i have googled and read online that you can access saved room groups through play.sonos.com.  i have gone to rooms section; selected a room and save groups aren’t there.  So, if you can how can you? if you can’t then why does material say you can

Hey folks,Simple question. I have two Sonos Ones and one Sonos One SL, and one Play:1 in my house.  I have the Ones set up with Alexa. I have them grouped together in Sonos and in the Alexa app (under the group name “All Speakers”), and all I want is to control the volume of the entire group with a voice command instead of doing them all one by one.  If I say “Alexa Volume 3” it just changes the volume of the speaker I’m talking to only, and if I say “Alexa All speakers volume 3” it just changes only the volume of whichever speaker is on the top of the order in the Sonos app, leaving all the other ones unchanged in both scenarios.  This is driving me nuts. I factory reset all my speakers, reconnected them to my system, reconnected it all to Alexa, set up all the groups, and no change in behavior.  I tried using this new handy Zones feature but my play:1 is too old to be zoned. I am at an impasse. Thinking of just getting rid of my whole system and buying Alexa Studios just so I can cha

Hej,I bought two IKEA Symfonisk lamps for my home. I use Apple Homekit. I have an IKEA gateway. The lights added to HomeKit without a problem, and even the remote controls for the lights. However, I can't add the speakers to Apple Homekit :( Why?What's the solution? --ve

Any song which part of an iTunes/Apple Music compilation then indexed in Sonos, Music Library/Imported Playlists will not play on either my Windows 11 pc, any of my ios devices, or Sonos speakers. These tracks play fine in the Apple Music app on pc and ios devices. Songs in Sonos imported playlists that are not in Compilations play fine on all devices. Please advise. Thank you.  

I have some first gen Sonos - play:1 and 3, playbar, sub, and an SL. They were all working well together for years, using the Sonos app on my iPhone, iPad and Mac. but recently it’s been glitchy and today suddenly it decides not to work. Only the SL could be set up and is found on the app. What can I do? Has Sonos decided not to support first gen speakers? Thanks. 

Hey Sonos community! 👋 I’ve been troubleshooting an issue with my Sonos Arc setup (paired with Sub+Era 300s) where robot vacuums trigger audio glitches during cleaning cycles. The high-frequency whine (~75dB) seems to interfere with voice assistant responsiveness and occasionally cuts Atmos playback.I’ve tested this with two premium vacuums:When docked: No issuesDuring cleaning: ~30% drop in Alexa recognition accuracy + brief audio dropsNoticed a Lonyu robot model claiming "ultra-quiet motors optimized for smart homes" (specs here), but hesitant to switch hardware without validation.Question:Anyone else experience this electromagnetic interference?Did repositioning/calibration solve it?If you’ve tested vacuums below 60dB – did it eliminate disruptions?Appreciate any insights before I reconfigure my entire living room!

Just done a factory reset on Sonos 1 and I’m presuming I cannot get my old music back??  thanks 

I’m trying to connect my four-year old echo dot to my Sonos speakers and am having a lot of trouble. Would it help to buy a newer echo dot?

My Sonos Beam is not showing any info in about your system → audio in when watching a movie,The Beam is playing audio without any problems but I can’t verify what actually gets passed from my TV to the Beam any more.Any help is greatly appreciated, thanks a bunch in advance. 

Can I add another speaker to my system, I have 1 Arc 2 Era 300 and 2 Sub 4s.

Hola. Instalé you tube music,  en aplicación de sonos, pero no me deja ingresar a la biblioteca y cuando busco un artista, dice que no se encontraron coincidencias. Debo tener premiun... que desilicion tener un gran parlante symfonisk frame y no poder escuchar la musica preferida que tienes en you tube. En sintesis, no puedo acceder a you tube, sin embargo spotify y otros no tienen problemas. Me siento estafada

I have an Arc and subwoofer and use Era 300 as rear / surround speakers for my home theater. I am building a new home and the ceiling height in the Great room where these will be located is 12 ft. I plan to place the speakers high up so I can hide the electric outlets in the ceiling behind the speakers. My question is regarding the height for best sound in this room. Is 11 ft high acceptable? 

I have a Unifi UDM and three access points.  My network consists of two segments.The normal network is named “Trusted”, which hosts personal secure devices, and another network named IoT which is firewall-prevented from accessing my main “Trusted” network.  All devices with limited, poor,  or no security are configured to use IoT.  It is essential that my Sonos Move 2 be put on the IoT network, but Sonos won't let that happen.  Sonos devices MUST be on the same network as the devices that interact with it, eg my iPhone and iPad, which are on my main network.My rules are that as Sonos devices are untrusted, they must NOT be on the Trusted network Temporarily my Move 2 is on my main network, until I figure out how to isolate it.   I’d be grateful if someone can help 

Good morning everyone, I am writing from Italy, Rome.It is a pleasure to read your comments, I have noticed many experts in the community!I would like some advice: I have a complete Sonos system with all the latest updates, but since I am changing the furniture I have a doubt about the positioning of the Sonos Arc. What is the recommended/correct height from the floor? Currently it is 53.5 cm from the floor, but with the new furniture I would reach 57.5 cm from the floor, but I can change the dimensions of the new furniture (I still have time to do so because it is in progress!).Thank you very much for the precious advice...Greetings to all.

I recently purchased a beam, sub, and two fives from a friend who is moving. I don’t have the fives yet, but also purchased a play:3, play:1, and 1SL from a used market place. I connected the beam to my TV via HDMI, and the sub connected fairly easy. I then got the play:3 hooked up as a third speaker after some trial and error. I was planning to put the one SL and the play:1 in my kitchen so we could have the audio when we walk in there to grab something. It worked ok at first, but now the speakers in the kitchen have created their own “system” I have to switch to, separate from the devices in the living room playing from the TV. I would love to never the systems, and have tried to factory reset them, but the connectivity is extremely inconsistent, usually only pairing to the kitchen or the living room. I have a WiFi extender in the kitchen I’m afraid may be creating some kind of separation. I’m not sure what to do. When I get the pair of fives, I will set them as a stereo pair in the

Hello alli am hoping for some help with my Sonos system. Summary of the set-up: 2 rooms with Sonos home AV set-ups.Open Plan: Original Play-bar connected via optical cable to Samsung Frame.  Wireless connection to internet.Lounge: Arc connected to Samsung Frame via HDMI, with mini-sub, and two rear speakers connected via Sonos AMP.  AMP and Playbar connected via Ethernet to the home network (believe this is required for this set-up to operate). Vodafone broadband, but with router used as modem (wireless network disables), and connected to a UniFi network.  Mixture of hardwired access points and WAP (connected by cable to the main network switch). Issue:Both rooms initially worked well, before they started to experience periodic audio drop-outs when using them for AV (that is there only real use - have other speakers for music). Tried to change the Network channel without success originally before a live chat with support suggested changing the channel on the app and then doing a full p

Where can I purchase a Sonos One EU power cord as I am moving to Italy? Thank you

Audible India option not showing after adding Audible service in Sonos app.

My Sonos app for Windows on my PC has stopped working. It says ‘We found Sonos on your system’ but then can’t find any products. Speakers all working fine from iphones. It’s just the PC app that isn’t. I have uninstalled and reinstalled the new version - no change….Any ideas please?

When the Sonos Ace are on and i receive a phone call (Android), no sound is played in the headphones. If I am listening to music, I can tell that I am receiving a call because the music stops but there is no sound in the headphones to alert me. What ma I missing? Thanks!