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Answered

sonos ace

  • July 15, 2025
  • 6 replies
  • 47 views

Keeps loosing connection , anybody with any ideas ?

Best answer by Airgetlam

Depends, doesn’t it? The OP could be connecting to their AppleTV with a Bluetooth connection, rather than directly with the Sonos swap to the soundbar. 
 

Two questions for the OP…

  1. what type of connection are you using for your Sonos Ace?
  2. Have you called Sonos Support to discuss it?

    When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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6 replies

  • Author
  • Contributor I
  • 2 replies
  • July 15, 2025

Doesn’t happen all the time , it’s when watching Apple TV 


AjTrek1
  • 7384 replies
  • July 15, 2025

That’s strange as the Ace is communicating with the sound bar and not AppleTV (ATV). Could it be that your ATV is losing connection to the Apple and/or downloaded streaming app server 🤔


Airgetlam
  • 44825 replies
  • Answer
  • July 16, 2025

Depends, doesn’t it? The OP could be connecting to their AppleTV with a Bluetooth connection, rather than directly with the Sonos swap to the soundbar. 
 

Two questions for the OP…

  1. what type of connection are you using for your Sonos Ace?
  2. Have you called Sonos Support to discuss it?

    When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.


  • Author
  • Contributor I
  • 2 replies
  • July 16, 2025

Thanks for that , it’s now happening with Amazon , watching film , doing it again , so do you think I should contact Sonos surport then ? 


AjTrek1
  • 7384 replies
  • July 16, 2025

Thanks for that , it’s now happening with Amazon , watching film , doing it again , so do you think I should contact Sonos surport then ? 

Yes.


106rallye
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  • 6600 replies
  • July 17, 2025

@Casper1972 What about answering the questions ​@Airgetlam asked you?