Every time I accidentally clean or touch the top of the Sonos Era 300, which I have as rear speakers, an orange light flashes and they are deactivated. For them to work again I have to unplug them and plug them back in. It's very annoying
Is there any solution?
Thank you
Best answer by Stanley_4
Might be time to submit a couple diagnostics, send one with everything working normally, then touch the 300 to cause the problem and then submit a second diagnostic.
Then call support to have the issue looked into, support can see internal data we users can't.
Every time I accidentally clean or touch the top of the Sonos Era 300, which I have as rear speakers, an orange light flashes and they are deactivated. For them to work again I have to unplug them and plug them back in. It's very annoying
Is there any solution?
Thank you
From the User Guide:
| Touch Controls | You can disable the touch control on your speaker. You may want to do this to prevent a child or curious pet from accidentally adjusting playback or volume. Learn more |
Go here:
https://support.sonos.com/en-us/article/using-touch-controls-on-sonos-products
Scroll down to “Disable touch controls”.
Thanks for the advice, but that configuration only works on my system with the Arc, the Era 300 still have the touch control activated and every time I pass my hand over the controls the flashing orange light turns on and they disconnect from the system, I have to unplug and plug it back in from the power
Might be time to submit a couple diagnostics, send one with everything working normally, then touch the 300 to cause the problem and then submit a second diagnostic.
Then call support to have the issue looked into, support can see internal data we users can't.
Thanks for the advice, but that configuration only works on my system with the Arc, the Era 300 still have the touch control activated and every time I pass my hand over the controls the flashing orange light turns on and they disconnect from the system, I have to unplug and plug it back in from the power
Touching the top of the speakers and getting the orange flashing light usually just means there is no music in the queue on that speaker. If you had been playing music on your home theatre, and later accidentally touched the top, you would get music playing rather than an orange flashing light.
But if you’ve been watching TV, that queue would disappear, leaving you with just the orange light when you accidentally touch it.
I often get the orange flashing light when cleaning it but it’s not disconnected, just not got any music lined up. Are you certain they are deactivated..? After getting the orange light, go to the app and play music on your home theatre. As long as you have music set to Full, you should hear sound from them.
Thanks for the advice, but that configuration only works on my system with the Arc, the Era 300 still have the touch control activated and every time I pass my hand over the controls the flashing orange light turns on and they disconnect from the system, I have to unplug and plug it back in from the power
That’s odd. My Playbase/Ones combination are either all enabled or all disabled when I toggle touch control on/off ie it’s a “room” rather than speaker setting. A diagnostics and call to Sonos might be in order. As a possible workaround, what happens if you remove them as surrounds, disable the touch control on them individually and then re-add them as surrounds?
You need to decide which of the three (3) scenarios applies to you and then take action (or not) accordingly. Find this information and more in the link.
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