My Arc is unusable. It won’t update and it won’t register without update it’s now bricked
spent ages on chat sent in logs then chat person ended chat Eduardo M
I’ve reset it
I’ve plugged Ethernet direct into the arc from router
I’ve spent hrs on chat sent in logs
The the rep hangs up on me.
now he unusable.
waste of money
trued. Numerous devices to do the upgrade.
Call support, results when you call are usually the best.
Have you tried downloading the Windows or Mac app from the Sonos website, and run the update from there? That can often update where mobiles and tablets fail.
Will try that. I’ve tried android and apple 
Tried with windows same think. Wasted so much time with this *****. Absolute crap. Never ever again buying their trash. Sonos is absolute trash
Moderator Note: Modified in accordance with the Community Code of Conduct.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.