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Ramsey10
Contributor I
July 12, 2025
Answered

Sonos keeps asking me to update my system

  • July 12, 2025
  • 4 replies
  • 792 views

Sonos will be working fine and then the app can’t find my speakers and prompts me to update my network. Which means I need to re-add my Sonos products. I set it up and a day or two later, same thing. It’s getting really time consuming and frustrating. Any suggestions?

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    Best answer by Mr. T

    When the system can’t be found, check that you are connected to the correct Wi-Fi.

    Force closing and reopening Sonos app can sometimes be successful to get the system accessible again, without any further action.

    Also if your mobile device uses Wi-Fi Assist, disable it.

    4 replies

    Stanley_4
    Stanley_4
    Grand Maestro
    July 12, 2025

    Go to your router's DHCP Settings page and assign all Sonos static/reserved addresses.

    Power down all Sonos, reboot router and controller then power up the So os.

      Mr. T
      Mr. TAnswer
      July 12, 2025

      When the system can’t be found, check that you are connected to the correct Wi-Fi.

      Force closing and reopening Sonos app can sometimes be successful to get the system accessible again, without any further action.

      Also if your mobile device uses Wi-Fi Assist, disable it.

        sjpeck
        Lyricist I
        July 13, 2025

        I have the same problem. Why do we have to keep using these workarounds? Can’t Sonos fix the app?

          Stanley_4
          Stanley_4
          Grand Maestro
          July 14, 2025

          Sonos has apparently been unable to fix the IP addressing issue for many, many years. It can’t possibly be related to the current App as the issue existed 10 plus years before the new App was even written.

          I’m suspecting some issue deep in the open source code Sonos built the system on. They don’t discuss that and there is little information available on it but that is where the core network functions reside.

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