Hello Sonos Community,
I’m writing out of frustration after spending countless hours trying to resolve persistent connectivity issues between my Android app and my Era 100 speaker. Despite following every troubleshooting step suggested by Sonos support—including factory resets, forgetting and re-adding networks, and more—the connection remains unreliable. The app connects to my Era 100 only about 1 out of every 10 attempts.
Support repeatedly points to my use of WiFi extenders with the same SSID as the cause. However, I had the exact same problem before installing the extenders. To rule this out, I’ve even disabled the extenders entirely, but the issue persists. I have also:
-
Ensured my phone and speaker are on the same WiFi network
-
Tried different devices for setup
-
Updated all firmware and apps
-
Confirm that there is no VPN or firewalls
-
Attempted setup near the main router
Nothing has provided a lasting fix. Factory resets sometimes work—once—but the next connection attempt almost always fails. The funny thing is that streaming of music works, if I use a voice command, so my Internet does work (of course it does).
It’s clear from other posts that I’m not alone, and this seems to be a widespread problem with the Era 100 and/or the current app. I am extremely disappointed with the repetitive, scripted responses from support and the lack of a real solution.
Can Sonos please acknowledge this as a broader issue and provide a meaningful update or fix?
If anyone in the community has found a permanent solution, I’d appreciate your advice.
Thank you.
Feel free to personalize this further with any additional details or frustrations you want to highlight.
Which model phone? Which model router? If a connection is successful, how long does it remain successful? ( Until the Android goes to sleep, for example?) Is there any correlation between your physical location and the ability to connect?
My phone is a Samsung S2+. The modem is Speedport and regarding the duration this varies. Cannot really tell. Many times it is just a few minutes.
I don't see correlation with location
Thanks
@skyriazakos
Have you tried plugging the Era 100 into the router by ethernet cable?
@skyriazakos
Have you tried plugging the Era 100 into the router by ethernet cable?
They will need the Sonos Ethernet adapter $$ to do this, just a small fyi
I didn’t know there is an ethernet adapter. But this defeats the purpose. The idea is to be wireless..
Sure, but if it gets it working it might be worth a try.
- Before looking into that, have a look on your router’s admin settings site to ensure the router’s security setting is set as WPA 2 Personal (AES).
- And while you’re there, if you can see the Era 100 listed in the line-up of connected devices, try assigning it a fixed/static IP address, for stability.
Once done on point 1 (or points 1 and 2), turn off the speaker and the router at the wall, leave five mins, then turn the router back on and let it fully reboot, then turn the speaker back on and let it boot up. Quit and reopen the app and see if it might show as connected.
Full disclosure: I have no experience with this router.
If the router supports it, disable “Band Steering”.
I didn’t know there is an ethernet adapter. But this defeats the purpose. The idea is to be wireless..
I don't see correlation with location
- I’m still confused how many users especially new Sonos users stubbornly refuses to use an Ethernet cable because they feel a wireless audio system should be totally wireless no matter what. Why do you think there are Ethernet ports on most of their speakers? Are they just for looks? No. They are now used in case you have issues connecting wirelessly. A wired connection not susceptible to interference like WiFi is. They were necessary in the early days.
- Locating a speakers close to your router will hopefully get a stronger WiFi signal and less interference.
@Pools-3015
Re. point 2, they mentioned they had already tried setting it up near the main router.
@skyriazakos
I still think my earlier suggestion is worth a try.
thank you guys. I have placed the speaker next to the WiFi… I cannot have it any closer.
Too close is often as difficult for a radio signal as too far away. If you can’t temporarily wire it with to Ethernet (if you have no adapter), it should be at least a meter/3 feet away from the router for optimal signal.
I’d certainly agree with @Rhonny that checking to ensure your WiFi matches the Sonos Network Requirements FAQ is a good thing.
One thing to remember is the Era 100 can not connect to a SonosNet signal, so if the rest of your speakers are ‘older’ (like most of mine are) and are connected to a SonosNet signal, the Era 100 won’t be able to connect to that, it does need to connect to your WiFi directly. Some of my speakers are newer, so I run both WiFi and SonosNet, depending on the speaker. I suppose I could easily retire my SonosNet option at this point, but I haven’t, mostly because I’m lazy, and if it works as a combined system, why bother to do so. At some point, I’ll catch that wild hare, and do it.
Too close is iffy too, 3 feet or a meter is usually the sweet spot distance.
hello, I have purchased an ethernet-to-TypeC adapter from TpLink and guess what… it doesn’t work :(
Any thoughts?
@skyriazakos
Turn off the router at the wall. Turn off the speaker at the wall. Force quit the app. Leave five mins.
Turn on the router and let it fully reboot. Then connect the Era to one of the available by Ethernet ports on the router. Turn on the speaker. Let it boot up to white light.
Re-open the app. Does it work now…?
(I’m also assuming it doesn’t need to be the official Sonos Ethernet to USB-C adaptor…)
@Rhonny thank you so much.
Will try this and let you know.
S
How would you use this adapter for Sonos?
How would you use this adapter for Sonos?
Ethernet to adaptor, adaptor plugged into USB-C on the Era.
@skyriazakos
Apparently not all Ethernet to USB-C adaptors are equal when it comes to working with Sonos (just saw a Reddit thread make mention of this…)
So far nobody has mentioned getting a non-Sonos adapter to work for Ethernet or audio.
Stick with the Sonos one until you get things working, then experiment to your heart's content with others.
So far nobody has mentioned getting a non-Sonos adapter to work for Ethernet or audio.
Stick with the Sonos one until you get things working, then experiment to your heart's content with others.
3rd party ethernet adapter confirmed to work here:
https://www.reddit.com/r/sonos/comments/1k1fshr/ethernet_connection_to_era_300s/
The link to the Amazon listing:
https://www.amazon.com/dp/B0D5QK5P59?ref=ppx_pop_mob_ap_share&th=1
Mentions the chip used, that may match or be compatible with what Sonos uses.
RTL8153B chip
Usually embedded system designs only include drivers for specifically supported chips due to the limited memory and wanting to eliminate support issues for devices not tested. Seeing Sonos supports position on supporting third party adapters would also be interesting.
It would be interesting to try other adapters using that chip and see if they also work.
Seeing Sonos supports position on supporting third party adapters would also be interesting.
Sonos (possibly Jamie A) has said before using third party adaptors “is possible, but definitely not supported”. (ie don’t call Sonos if the third party adaptor doesn’t work).
@skyriazakos
(Also, I mentioned much earlier in the thread about checking the security setting on the router wasn’t causing issues for connecting over WiFi. And potentially setting a static IP address if the speaker shows on the router.)
