Hello Sonos Community,
I’m writing out of frustration after spending countless hours trying to resolve persistent connectivity issues between my Android app and my Era 100 speaker. Despite following every troubleshooting step suggested by Sonos support—including factory resets, forgetting and re-adding networks, and more—the connection remains unreliable. The app connects to my Era 100 only about 1 out of every 10 attempts.
Support repeatedly points to my use of WiFi extenders with the same SSID as the cause. However, I had the exact same problem before installing the extenders. To rule this out, I’ve even disabled the extenders entirely, but the issue persists. I have also:
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Ensured my phone and speaker are on the same WiFi network
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Tried different devices for setup
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Updated all firmware and apps
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Confirm that there is no VPN or firewalls
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Attempted setup near the main router
Nothing has provided a lasting fix. Factory resets sometimes work—once—but the next connection attempt almost always fails. The funny thing is that streaming of music works, if I use a voice command, so my Internet does work (of course it does).
It’s clear from other posts that I’m not alone, and this seems to be a widespread problem with the Era 100 and/or the current app. I am extremely disappointed with the repetitive, scripted responses from support and the lack of a real solution.
Can Sonos please acknowledge this as a broader issue and provide a meaningful update or fix?
If anyone in the community has found a permanent solution, I’d appreciate your advice.
Thank you.
Feel free to personalize this further with any additional details or frustrations you want to highlight.
