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Corry P
Corry PAnswer
Sonos Staff
March 31, 2025

Hi ​@Stegrid90 

Thanks for the diagnostics - I have forwarded them to the engineer that requested them.

 

Hi ​@kevkev 

Thanks! However, it seems as though you have reset your entire Sonos system since sending the diagnostics, and they are no longer relevant as a result. They were also submitted at a time when you could not connect to your system, so there was no information there anyway.

I can also see that your speakers are currently offline! 

I recommend you get in touch with our technical support team, who will be happy to resolve these connection issues for you.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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35 replies

Corry P
Corry P
Sonos Staff
March 24, 2025

Hi ​@OliverPersch 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with receiving a 1066 error when trying to update your speakers.

We have heard a couple of such reports recently, and are trying to gather data on them.

Could you please submit a support diagnostic and reply here when done? Please don’t share the number given. Thanks.

Once that has been done, please try rebooting the speakers, the router (switch off for at least 30 seconds) and the device running the Sonos app, then try updating again.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    kevkev
    kevkev
    Contributor I
    March 25, 2025

    Hi, I have the same probleme. 
    Installing, connecting to my wifi, choosing the room and BOOM error 1066… on my whole devices (play1, one, ikea, boost). 

    Kev
    Corry P
    Corry P
    Sonos Staff
    March 26, 2025

    Hi ​@kevkev 

    Welcome to the Sonos Community!

    Sorry to hear that! Please follow the same steps I gave above. Thanks.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      kevkev
      kevkev
      Contributor I
      March 28, 2025

      ​@Corry P Ok but the diagnostic number isn’t a sensitive information, is it ? 

      Kev
      Airgetlam
      Airgetlam
      March 28, 2025

      Apparently, it is, which would be why he asked for it not to be shared. 

      Bruce
      Stegrid90
      Lyricist I
      March 28, 2025

      I’ve sent diagnostics data, have reset everything and still no good. What do I do with this number is gave me? 
       

      FYI. I have another Sonos play 3 that literally added to network and updated 15 mins before this without an issue. 

        Airgetlam
        Airgetlam
        March 28, 2025

        You would need to call Sonos Support directly to discuss it.

        Bruce
        Airgetlam
        Airgetlam
        March 28, 2025

        Or wait for ​@Corry P to have a chance to pick it up and look at it, now that he’s aware of it. 

        Bruce
        kevkev
        kevkev
        Contributor I
        March 28, 2025

        ​@Airgetlam ​@Corry P Ok diagnostic submited. I will try to reinstall it after rebooting speaker, router and phone.

        Kev
          Airgetlam
          Airgetlam
          March 28, 2025

          Note, ​@Corry P is the Sonos employee who has access to this data, I’m just a fellow user like you. I can’t see the data in a diagnostic. 

          Bruce
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