Update failed, error 1066

Hi ​@OliverPersch 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with receiving a 1066 error when trying to update your speakers.

We have heard a couple of such reports recently, and are trying to gather data on them.

Could you please submit a support diagnostic and reply here when done? Please don’t share the number given. Thanks.

Once that has been done, please try rebooting the speakers, the router (switch off for at least 30 seconds) and the device running the Sonos app, then try updating again.

I hope this helps.

Hi, I have the same probleme. 
Installing, connecting to my wifi, choosing the room and BOOM error 1066… on my whole devices (play1, one, ikea, boost). 

Hi ​@kevkev 

Welcome to the Sonos Community!

Sorry to hear that! Please follow the same steps I gave above. Thanks.

​@Corry P Ok but the diagnostic number isn’t a sensitive information, is it ? 

Apparently, it is, which would be why he asked for it not to be shared. 

I’ve sent diagnostics data, have reset everything and still no good. What do I do with this number is gave me? 
 

FYI. I have another Sonos play 3 that literally added to network and updated 15 mins before this without an issue. 

You would need to call Sonos Support directly to discuss it.

Or wait for ​@Corry P to have a chance to pick it up and look at it, now that he’s aware of it. 

​@Airgetlam ​@Corry P Ok diagnostic submited. I will try to reinstall it after rebooting speaker, router and phone.

Note, ​@Corry P is the Sonos employee who has access to this data, I’m just a fellow user like you. I can’t see the data in a diagnostic.