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Contributor I
Jul 15, 2025 7:46 AM UTC
Answered

Speakers now not working as I using web mesh..? When did this become a 'thing' working perfectly until this weeknd!

Why? When was this EVER a problem? Ever since the car crash update 3 or more years ago blocking the use of iTunes playlists etc. You all know the one?! I have  had Sonos for a decade until that update it was stellar, since…. let’s not go there…. money spent Sonos do not care, obviously… sorry my router is in a cupboard...

 

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PRookeAnswer
Contributor I
Jul 15, 2025 8:12 AM UTC

Work this one out then, I have lived here 3 years! Everything is updated (always). … I went into the app... settings - network and there I found an old network that I have not used since I moved house, along with my current one… I deleted that everything went dead, rebooted router, re-opened app, settings - network clicked on my ’network’

All speakers are now working… 

7 replies

Prodigy III
Jul 15, 2025 7:53 AM UTC

Mesh systems work. Not sure about range extenders as they can sometimes use a different SSID and so it breaks up the Sonos system. 

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PRookeAuthor
Contributor I
Jul 15, 2025 7:57 AM UTC

Thanks Rhonny,

I am on a Mesh system, hence sent message out, luckily have a day off!! 😀

Looking at network on settings now… I will let you know

 

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Prodigy III
Jul 15, 2025 8:01 AM UTC

Very odd. Has your system worked for you previously or is this a new mesh?

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Prodigy III
Jul 15, 2025 8:05 AM UTC

​@PRooke 

Also, are all your apps up to date on all devices, and have you gone to ‘Settings - General Settings - System Updates - Check for Updates’ to update your speakers’ firmware.

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PRookeAuthorAnswer
Contributor I
Jul 15, 2025 8:12 AM UTC

Work this one out then, I have lived here 3 years! Everything is updated (always). … I went into the app... settings - network and there I found an old network that I have not used since I moved house, along with my current one… I deleted that everything went dead, rebooted router, re-opened app, settings - network clicked on my ’network’

All speakers are now working… 

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Prodigy III
Jul 15, 2025 8:14 AM UTC

Hoorah!! Good news indeed. Glad it didn’t take your whole day off to sort it.

(But do also check for the system update).

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106rallye
Jul 15, 2025 9:48 AM UTC

I did not know there was ever an update that blocked the use of iTunes playlists?

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