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Since moving from Google Play Music to Youtube Music I cannot play Youtube Music.I have Youtube Music in my browse section of Sonos.When  i click on > the only listed thing is my Playlists, there is no where to search for any sort of music or any other option.  SImply I cant find anything except for playlistsWhen I open browse other apps eg Sonos Radio it opens up with multiple stations to choose from.Some things I have looked at Settings>Youtube Music>everything is switched onto green.Sonos>Settings>Youtube Music>Account gives me option to remove account, change name, reauthorise.Ideas

Hi everyone,so I got myself a pair of ONE SLs and they are working just fine with a single exception.What works:Control/playback from media library and radio services via my iPhone6s on iOS 13.7 from the Sonos app Streaming audio directly from my iPhone via Airplay from the Sonos app as well as from Apple’s Music app, Youtube etc. Same works just fine from my partner’s iPhone 7 with iOS 14.1 Same works just fine from my old 2013 MacBook Pro 15” running Catalina 10.15.7 and the Sonos app 12.1 (control playback as well as stream from Mac to Sonos directly)So basically everything seems to be fine with the speakers and wifi network.What does not work:On my new 2019 MacBook Pro 16” also running Catalina 10.15.7 the Sonos app 12.1 does not connect to the speakers While I see the Airplay speakers (room name) in audio properties and and can switch to them via settings, menu bar and in the Music app (formerly iTunes), I do not get any sound. It feels as if the speakers were selected, connected

Neither device will connect. Sonos cloud issues?

Hello, looking for help in selecting the perfect setup and after reading everything i could on the Sonos site and in forums, im even more confused. Never had a Sonos system before. My old Yamaha receiver just dies so looking for something i can use throughout the entire house wirelessly.My needs are for mostly music, but will be playing the music from my TV (connected to Nvidia Shield that streams from various services). I also watch movies from time to time, but music audio is whats most important. Price is not an issue, looking for best quality possible and i do at times like to listen very loud.I'm trying to decide between:an Arc, Sub + Play1 x2 (concerned how music will sound with a 5.1 entertainment setup)VsPlay5 x2 + Sub (concerned about how to control this through my TV/NVIDIA Shield box?)VsArc, Sub + Play5 x2 (read online i cant play the Arc and Play 5 together with the sub. Not sure if that is true.)I also plan on peppering some Play1's around the house here and there and need

The Sonos software on my Mac can’t find my system, although the Sonos app can find it.I haven’t changed my router or firewall.System: MacBook Pro running most recent version of Catalina

Recently purchased the Sonos 5 with the Pro-ject T1 phono SB. Had to purchase a separate RCA to 3.5 mm to connect to the speaker. Connected and working- HOWEVER can only hear faint music when volume on speaker is set to 100%. Know that is not the capacity of the speaker and after hours on chat to trouble shoot we are getting zero answers. Anyone else have this issue? PLEASE help!!!

I have 12 separate Sonos devices, all integrated with numerous Alexa devices and other “smart home” features.  Everything works fine.  Everything has worked fine for two months (since new internet provider).  Then, suddenly, the S1 app quit working.  We have rebooted the router NUMEROUS times, rebooted the modem, deleted and reinstalled the app.  Hard wired individual speakers to the router.  You name it.  EVERYTHING in our Smart Home works except for Sonos.  We can even control our Sonos speakers with Alexa.  So we know there is no wifi issue.  The app is required in order to group devices, though, so now I have very expensive “bricks” when it comes to my television and other speakers used throughout the home. EXTREMELY frustrated, as you can imagine.  We even called customer support.  Were place on hold for an hour, and received no substantive help.  Any ideas?  

Whenever I use any of the buttons on the 'Move'  device there is a loud chime which is too loud. I  can not find a way to stop the chime or reduce its volume. 

All I would need is a line in from my dj controller to Sonos port? Wanted to confirm this before making the purchased. 

Bought my Dad a Pro-Ject T1 Phono SB Turntable to connect to his Play:5 Sonos Speaker.   He’s having Audio issues - Telling me the audio output is not playing all the music / sound.  He says the RCA connection in the back of the Play:5 does not seem tight.  It didn’t “click” into the speaker.     Could it be the wrong cord Sonos sent me - any ideas would really help.  

Hello. My Arc order has been on “Dispatch Acknowledged” for a couple days and was wondering how long the turnaround time is from this status to shipped? Thanks. 

How do I make voice contact with customer support?  Patience is wearing thin dealing with S2 app.

I am a long term (10+years) owner of SONOS equipment.I have (spread around the house) 2x 5’s 4x 1’s a sound bar and a sub.2 of the 1’s, the sound bar and the sub are my TV sound system.I am moving to a larger house that will support a much bigger TV.In order to have a ‘proper’ 5.1 surround system I want to add a pair of L+R front speakers.Bearing in mind that I do not want, nor have the cash, to upgrade all my SONOS kit to the newer versions, i need a solution that will work with the original hardware.Ideally I would like a pair of floor standing speakers for L+R fronts, the sound bar to act as the centre front speaker and the 1’s (or of possible the 5’s) to act as the rears.I dont think the sound bar gives a wide enough sound stage for true 5.1 surround sound.I have looked at the various kit that SONOS provides and I’m torn between a device that will connect the SONOS system to a standard HiFi A/V amp, but I’m not sure that will give me a signal to the sound bar /sub /rears, or just u

Hi folks, I have a pal who has the same system as me...2 Play 5 Gen2’s and the Sub.He is about to embark on fairly regular business trips(lasting about a week each time).I am asking this in his name…...Since he feels more comfortable not having his system plugged in while he’s away,can he “safely” shut it off(pulling the plugs,obviously) for say a week at a time and then safely re-plug everything in.Basically,if the system has been in a plugged in mode,with all components on for a while,does turning it off occasionally have a negative side effect,is his concern.I myself don’t know either.Greatly appreciate “thoughtful” feedback.Much thanks

I currently play my music through a Sonos play 3 And am thinking of buying a Sonos one gen 2  will these pair up ok as there will be both Olin the same room

I changed my password in Sonos,  Now the sonos S2 app will not log in with that same password.

Hello. I am having trouble with acessing my Sonos Connect from my Android phone. The S1 app wants me to uppgrade to S2, naturaly. But i can’t get passed the upgrade-message to continue to use the S1 app.The reason i do not want to use the S2 app, is that it can’t find my system. It says that Sonos S1 is not compatible with my system.But The Sonos Connect should be compatible with S1.  Or am i wrong? Any advise is appreciated.

I’m new to Sonos land and have a bunch of the ikea / Sonos speakers that don’t all that fabulously with AirPlay. I’d like to access BBC radio here in Canada using Sonos app. I can’t find the URL for live steaming it. Anybody help? 

I have recently ordered the arc which has google assistant built in. I am wondering if i have to keep the existing nest mini speaker to control all my smart home devices or if i can get rid of the speaker and use the arc to control all smart devices.Not sure how good it will be to have two google assistant devices in same room!! 

I have a Sonos system in which all components are on the one network. There are twelve Sonos units (Beam, Connect:Amps and Ones), and two of the Connect:Amps are legacy gen 1s.  I would like to make one floor of my house S1 including the old gen 1 Connect:Amps, and one floor S2 with the remaining units.   I understand from a previous reply that I can have two Sonos systems - one S1 and one S2 - all on the same network. If so, are there any specific concerns, or ways that I need to set this up to make it work well? I’d like to have two of the S2-capable devices on the S1 system (to allow me to airplay to all speakers on the S1 system). Is there a way to specify/make these S2-capable Sonos units join the S1 system? Thank you Cal

Hi we purchased Sonos Amp and connected it to our existing amplifier that is connected to 7 in ceiling speakers each with a volume control slider on the wall.  It seems to work but we’re worried about having 2 amplifiers together.   thanks

Hi Everyone,   I own a Sonos Beam, as well as 4 additional Sonos One SL’s.   I have a 900 sqft apartment, and using Spectrum internet with a download speed of 224 mpbs, upload at 10.4 mbps (if that matters).   When I have the speakers on all at once, when changing songs or hitting next, some speakers cut out for about 30 seconds before coming back on.    At first I thought this was a Spotify issue so I signed up for Apple Music to test my theory, and it seems to be the same case.    Does anyone else experience this issue? If so, what has helped you?

We don’t have a bridge, unhooked the speaker that didn’t fit the recent upgrade, are using the new controller and still the four play 1 speakers we use constantly lose connection to music services. I mainly use Spotify but it’s happening across the board, the alarms set up to turn on radio stations all just bong the Sonos charm and it’s driving me nuts! I know friends who all seem to be having similar problems over the last months or so, is the system doomed?! 

I get this report. It says “connection with spotify disconnected”. Can anyone help me?

I cannot get rid of the Chrome ad that appears in the App. Any theories as to how to get rid of this ?