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Am I right in understanding it that the Trade Up Policy has changed so that you can keep using your ‘unsupported’ speakers for as long as you want post ‘trading up’?

Hi guys, I was hoping you could help me out with placing my speakers. I have got: Playbar 2 Play 5’s Sub The room I want to put them in is 9 meters long by 8 meters wide (about 26 by 30 feet) and is further fully open with a high pointed roof. I could place the speakers over the entire length of the room on a railing at a height of 2.5 meters (8 feet) At the moment, all speakers are on top of the railing for the mirrors that I have at the end of the room at about 2 meters (7 feet) height (except the subwoofer that is on the left on the ground) I will ad a drawing of the current situation. My question is: What do you guys think is the best spot to place each speaker to get the best possible sound in the entire room?  

I prefer the appearance of the Sub in black, but I noticed some older threads about the first generation sub’s black gloss finish getting easily scratched. Any thoughts as to whether the black or white finish will show materially less wear over time (3+ years)?

When I ask Alexa to play music on Move, it plays it on another Sonos device in another room instead.  Any ideas why?

Hi    Like everyone else I am spending more time at home. Currently I have two play one speakers in the kitchen in stereo. I am pleased! However - the kitchen is next to the garden and I am contemplating getting a Sonos move. It makes sense to have the move in the kitchen next to the garden.    While the stereo separation is pleasant my main ‘want’ is room filling sound for the kitchen. I’ll move the Ones to my office and the play 5 to my bedroom. And then have one move in the kitchen.    So - how good and how much oomph will I get out of one move vs two play one speakers?   Or I could just get another play 5 and ‘crank it’ it in the kitchen if I want to listen outside.    Thank you!  

When my perfectly fine Play 5 gets bricked, will it still function as a "dumb" speaker?

Hi all I have a 5.1 set up with a Samsung TV. Sonos beam, sub and two sonos ones. The system works well with music however, when playing the TV there is no sound from the two sonos one surrounds I have one of the sonos ones connected to my router as it would not set up totally wirelessly when I recently moved house and got a new internet connection. Any advice would be appreciated. Thanks Janish

After streaming music I ask google to “switch to TV” to return to TV sound. Google tells me that she can not help with that. Anyone having same issue and does anyone know the correct command or a solution?

I already have a record deck connected to my connect amp. Can I also connect a CD player and still choose between devices via the software?

Hi,   I have had dropouts when I stream content to my Playbar since the end of October. I have my Playbar setup as a home theatre with a sub and two Sonos One. I also have 4 more Sonos One speakers in different rooms. The dropouts only happen on the home theatre. I have never had a dropouts with the other speakers.    I spent 3 hours on the phone with Sonos Support trying different options: Playbar wired to the routeur, changing channel of the SonosNet, changing the output format of my TV, etc. Nothing work. They asked to move the Playbar in another room because the support agent thought it was cause by interference. It worked but for me it doesn’t make sense that it was cause by interference.    When I moved the Playbar in another room, I unplugged the optical cable. I figured out that the problem is when the optical cable from the TV is plugged to the Playbar. I put back the Playbar where it was (below the TV) without plugging the optical cable and then, no dropouts. The problem is r

Hi, I have a Sonos One set up on a standard Comcast XFinity wifi connection. I am unable to see the Sonos One as an option via AirPlay. Sonos One was purchased fall of 2019 new from Best Buy. I have a 2013 and a 2017 MacBook Pro, both of which I would like to use to connect to Sonos One via Airplay. The software on all devices is up to date (Sonos firmware, Sonos software and operating system software). My first thought was that my devices weren’t compatible but I just bought the Sonos One and it’s listed as a compatible devices on your site. When I go into the Music app and click the AirPlay icon only my computer shows up. Many thanks!!

I know one can create a group of Sonos speakers within the Sonos app. What I am hoping to do is to create groups of speakers (Sonos and Google Home / Mini devices) using the Google Home app. I can see the Sonos speakers in the Google Home App as visible devices, but I can not seem to include any Sonos speaker as part of the groups. Am I missing something or is this not a possibility? If not, any plans to revise this? The Sonos integration with the Google Voice system is great, but if the voice commands work to play on "Whole House"... I would love for it to include my top of the line Sonos speakers. Any help is appreciated. Thanks!

Hi there, I would like to know if Sonos move gives a mono sound or a stereo sound on its own? Tanks

hi all, i have a mix of wired and wireless units around the house inside and out. The colours on the matrix change often with sometimes red showing but the system works without dropouts.  As you can see on the screenshot there are several undefined devices. i have several root bridges, not all devices have the noise floor info and OFDM info also. I have my managed switch with STP on, but this setting makes no difference to the squares showing that the STP is forwarding, this is the same state with the STP turned on or off on my switch. I've also made sure all devices have their IP listed in the DHCP table of my router so they get the same IP every time. looking for some help thank you  

I am getting a “network problem” error message when I try to do a Trueplay tune on any of the Sonos devices on my system.  I’ve submitted a diagnostic - the number is: 961276926 Here is the error messge: Any ideas what the problem is? Thanks.  

I have been connected for days at a time, even able to start the music, but if I want to change the station on Pandora, Sonos claims that it’s lost the connection. I bought a Boost, thinking it might help, but that’s done absolutely nothing to help. I have two Sonos One speakers which I did pair for stereo, then split them again when we want to use them in separate rooms, but it’s been split for days. I’ll reset the network connection on my iPhone and it’ll come back allowing me to change the station, but going in just minutes later on a perfectly functioning network, Sonos again claims that its lost the connection to Pandora.  This has become frustrating beyond belief.

Hi all, I have a very nice 5.1 full sonos SetUp; 4x Sonos OneSL + PlayBar + Sub Listening to TV is great with the central sound coming from the PlayBar under the TV Experience with Music is not good because we can not TurnOff the PlayBar without having off also the Surround….. How can I set-up my installation to listen music only with the OneSL+Sub WITOUT the PlayBar ?( way too much presence of the PlayBar) Thanks to all !!

Just would like to know if I can enjoy sound from my SONOS system with a Bluetooth headphones by connecting a Bluetooth transmitter like Sennheiser BT-T100 (with digital input) with SONOS Port’s digital out?

I use my Amp to allow me to use my Monitor Audio Bronze 2 Stereo speakers. I have now ordered a Sub which I want to use with this set up but have a concern. Will it integrate and perform the way it should? ie. will the Sub take the bass sounds 'away' from the MABs, deliver enhanced bass and allow them to deliver 'better' mids and highs?

I have just purchased the beam, two sonos ones as surround sound and it makes a massive difference to my TV experience so far BUT   My TV is a samsung smart tv and when I insert media, movie or via USB. I have two options of sound mode PCM and DOLBY DIGITAL   Which is best to get the best surround sound for my system

Hi there, I may be way off base here, so apologies in advance, but I couldn’t find a clear answer anywhere. I have an older Play:3 (and some other stuff, but the rest doesn’t really matter for now) that does not work with Airplay 2. I also have a record player. As such, I was considering getting a Port to connect my record player to my audio system., but have a few assumptions/questions:   I understand that the Port supports Airplay 2. I understand the Port will connect my record player to my existing system. I assume the Port will work with the Play:3, and therefore my record player will work with the Play:3. If my understandings and assumption above are correct, then will I be able to use Airplay 2 from my iPhone (let’s assume in Spotify), play via Port, and then choose the Play:3 to play music through, effectively giving the Play:3 Airplay 2 support? Again, apologies if I’m missing something. I hope I’m right, but reckon I’m probably wrong here :)

I am located in the USA and I get the error saying its not available however a few days prior it would allow me to add the service but I never completed the setup. Am I missing something here? Don't see a location or language setting that would now cause this error.

I have a pair of One SLs wall mounted in a smallish sIzed bedroom configured in stereo for use with Apple Music and Airplaying from phones.  They sound great but I feel like a Sub might help give a fuller sound.  Would the Sub be overkill?  Can the sub be configured to work with the two SLs in a 2.1 setup?  Cheers.

For years i have enjoyed access to radio all over the world and yet recently I am advised that my access is restricted and I now need to log onto Radio Denon.com to access the radio stations. On so doing, I am requested to pay a fee. Anybody know why this is the case?

Hi - I recently purchased a SONOS One SL to use as a computer monitor. The problem is that my iMac (2019 model, macOS Catalina 10.15.4) keeps reverting to the internal speaker and I have to reacquire the SONOS. It is annoying. Has anyone found a way to permanently keep the SONOS speaker connected? I have tried setting it to the SONOS in Settings, and it keeps changing back when there is no sound. I asked support, and they told me that it is the operating system, which they did not write, which I pretty much knew already.