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I had a play bar that turned on every night at 2am by itself. It is hooked up to an RCN 4K android cable box optical out. I had to return it . Bought a Yamaha yas-408 sound bar , hooked up identically and never had a problem . Didn’t like the sound quality so I bought an ARC sl hooked it up identically and low and behold it turns on at 2am again. Beyond frustrated.Sonos and I checked for alarms which there are none. 

Hey, Since my LaCie 5 Big has crashed, i installed a new NAS Synology ds218+ (2 x 4 TB). The back up from my music has been transferred to the NAS. When i’m trying to connect Sonos  to my music library i get this pop up window from Sonos: Sonos can't add the music folder. Make sure the path, username and password are correct. Reason: An issue has occurred when adding the new music in the shared folder \xxxxx\Music\Music LaCie 5Big 10TB - Back Up to the Sonos system. Please see the following link for more information: http://faq.sonos.com/serverstackWho can help me? THX Geert

what is the high and low temp for use of the sonos connect - I have it set up in the garage and wanted to keep it safe

Is there an option to get a One SL cosmetically repaired. It hit the ground from about 3 feet and the protective cover is bent. 

Hi,   I am having huge issues connecting with my iOS Sonos Controller to my Sonos Play1 speakers after recently installing a new Ubiquiti Unifi Access Point. I have spent days not trying to get the Sonos Play1 speakers to connect.   I have attempted the following. Changed RSTP to STP for the UAP port Enable Multicast Enhancement (Disabled and Enabled No difference) Combine Name/SSID (Disabled and Enabled No difference) Enable Multicast and Broadcast Filtering (Excluded MAC address for Sonos Play1 devices) Enable IGMP Snooping (Enabled/Disabled No Difference) STP with Priority 4096   Despite trying all of this I have not been able to connect to the Sonos Play1 without physically attaching a cable directly to a Play1 device. I am aware that I can use the SonosNet if I hard wire a device but I want to run the devices in Standard Mode over WiFi.   Why doesn’t this work?   All clients are on the same network/vlan as the Sonos devices and I still can’t connect?   Please help...      

Can anyone help?The S1 app told me to instal the new S2 version. This works with my android phone no problem but unfortunately not with my iPad.The pad is running the latest OS but the app won’t let me past the Terms and Conditions. 

I have Beams and two Sonos one (gen 2). If I initially set them up with Alexa, can I later on switch to Google assistant?

I just replace my SoundBar with a Beam. The SoundBar controlled the volume properly on my TV whether it was set to cable or streaming from either AppleTV or an Amazon Fire device (I am using a Harmony remote, but I don’t think that matters). WIth the Beam, I have it set up to control the TV volume, but the remote does not affect the volume when I’m streaming from the Fire. In fact, I can’t even set it up with the TV set to the Fire input - it doesn’t see a click on the Volume button. My TV does not have an ARC input, just a digitial audio out, if that matters. Is this something that I have to fix by reprogramming my Harmony, or what?

Alexa controls my Sonos speakers for music just fine.   But when I turn off music and turn on the TV through my Sonos speaker, Alexa will not control the volume.   I CAN control the TV and music volume through the Sonos app.   Not sure what happened as Alexa WAS controlling the TV volume just fine but I can’t figure out what may have happened to have Alexa no longer able to control the TV volume of my Sonos speaker yet is works on music just fine.  

Hi! have just got my Sonos One and have downloaded the app. Not a fan really as I can’t seem to be able to play my iTunes playlist from my phone? Also I have lists on my YouTube account and they won’t play either as there isn’t an “app” to support this help!!

Hello, finally got the hdfury arcana for eArc problem now I'm getting Atmos and very happy with it. However when I play Xbox I'm getting about a half a second delay. Hdfury is connected to my Apple TV 4k so I'm not sure what to do here. Samsung QN65Q7FAM is the tv. And is on Game mode.

Hi, I realise this has been asked before but j can only find years old threads relating to it. Do my plays on spotify via sonos feed back to Spotify and therefore count towards daily and discovery playlists? For clarity I am browsing via the sonos app. (I know they never used to, hoping this has changed!) Thanks,

I just got an Amazon cube and there is no place to run an optical cord to my ARC.  Currently I run the optical cord from my fire TV to my ARC and HDMI from fire tv to my projector across the room.  (We don’t have a TV).  The cube only has one HDMI spot, which I need to run to my projector (under the carpets and behind our couch.). What to do?  How do I get sound from the Cube to the ARC? 

I have both the S1 application and recently added S2 due to G3 Sub added to a room.  We use Alexa throughout the home and now cannot use it where S2 is being used?

Hi there im using a note 20 and im trying to cast YouTube videos from my phone to my sonos 1. Unfortunately I cannot do that only thing that works for now is spotify. I would like to watch Netflix and YouTube on my phone and listen to it on my Sonos is that possible ? Please help me out

Yesterday (2nd Dec’20) l purchased & downloaded 13 songs from iTunes store. They came from different albums but l grouped them together on iTunes to make an album. I have done this several times previously without issue. However this time there is a problem. After Sonos updated the library only 4 of the 13 songs have appeared. They are all correctly located in the same folder on my NAS, all the data matches that should. I have removed them all from the NAS, updated the library so removed them, added back onto the NAS but still only the 4 appear.Ideas anyone? Cheers

My line-in connection on my Play 5 is not working. I’ve tried everything from making sure cables are secure, different sources, different levels, etc and still no sound at all from the line-in connection.

For the past year or so, I have been using the symphonysk to act as a bridge allowing me to “Airplay” from apple tv to my sonos connect (series 1, not airplay 2 compatible) - This has worked great, until recently. I don’t know if it was the latest apple tv update or latest Sonos update, but now the symphonysk does not show up as an audio output option on the apple tv. What to do? I tried resetting the apple tv to its factory settings, but still no luck, so I’m guessing it’s on the sonos side. Any help would be appreciated

Any idea? We’ve been deafened! Have managed to at least limit volume in the room so we won’t lose our hearing but need to be able to control volume. Any ideas very welcome

Bonjour, Mon salon possede 4 arrivées d’enceintes dans les coins de mur (en hauteur ≈ environ 2m50 de haut).Est il possible d’alimenter les 4 enceintes passives avec le système sonos amp (Mes enceintes font 50w/8ohms)  sans risquer bien sur, d’abimer l’ampli ?  

This app has worked fine but now it won’t connect to wifi. All other devices in the house are working fine. I've already tried rebooting the modem and router. my diagnostics number is 1907488341.  Thank you for your help!

Hi all, help please! I have a Play Bar, Sub, and 2 x Ones (Gen 2). My play bar and sub are connected to my Samsung QLED. My ones were connected via wifi. Happy days. I could also use Amazon Music and Alexa with it.  Now, I have a new router; a 3 Broadband Router (Huawie)  much faster than Sky. A breeze I thought to reconnect everything as it was. Well, it hasn’t gone according to plan! Only the play bar is working (I suspect only because it’s p,ugh Ed directly into the TV)  I cannot get the sub nor the ones to connect to the new router even with the Ethernet cable. Clearly I’m doing something wrong but I’ve followed the advice to the letter and still nothing. Any advice please?

I have two play 1 speakers, first gen. I recently installed a boost to my system as one was continuously dropping out. I have connect one with an ethernet directly to the boost in the hope it will sure things up even more and they’re in a stereo pair but one refuses to move onto the boost network and is still showing WM:1 instead of VM:0 like the boost and the speaker wired to it. Has anyone got any suggestions?

I upgraded to Sonos2 This made the link to my iMac music library redundant.I’m trying to reconnect it I have discovered there isn’t a Sonos App anymore for the iMac so I’m lost I’m running High Sierra 10.13.6 and can’t update software unless I buy a new iMac which isn’t an option.any help ... please   

Hi folks, I’ve recently purchased  a pair of Sonos Five (white) speakers, and I need to mount one to a wall. I’ve been searching the internet, and struggling to find brackets to hold them vertically. I’m based in the UK, so looking for a UK based retailer. Has anyone got any pointers on where to try?Thanking you in advance