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Hi i’ve just connected my Move to google assistant. When i ask google to play something it accepts the command and repeats it back (like ‘ok playing XXXX from spotify’) but then it says something like ‘can’t play because sonos and assistant are not linked to same spotify account’). So then i have reset all my spotify accounts so that sonos and google assistant link to the same spotify account, but it still gives same error message. I fully de-authorised them and re-authorised spotify, removed and re-added google assistant, and tried again - but still same error message. Any ideas?

Looking at my network matrix to check out some connection issues (again!) I noticed that one of my devices had no entries at all in the network matrix and when i check the “/usr/sbin/brctl/showstp br0” link it said “STP is disabled for this device”. Presumably this means that this device is not using STP to connect to any other SONOS devices in my system? I have a wired setup, with 5 secondary (hard wired) nodes and 10 tertiary nodes in a 15 node setup. I have only recently noticed the “STP is disabled ...” text.  Does this indicate a problem with the device?  Any ideas how I could check/rectify?  I’ve obviously tried the reset option.  Any advice appreciated!  Thanks A.

Playing songs on my computer continues to be a really weak spot with SONOS. The issue is compounded in that later -- like today, the next day -- as soon as I open SONOS on my Samsung it starts a string of “I can’t play that” that goes on and on, literally blocking my use of the phone. I wasn’t even going to play songs off the computer when I started this morning! the best I can tell it’s never the same songs .. it’s just like random. 

Hi , i am selling 80% of my sonos system and buying up grades. Do i need to factory reset each speaker before i sell ?  and more importantly, how do it do for each product? I presume the procedure is the same for all products?I’m selling play1’s , playbar, play5 gen1’smany thanks, Chris. 

music sevices keep going away in IOS app. when i start the app. all my sources are missing except the default ones ( library, sonos radio, and tunein), if i go into settings and add one of the missing servies back, then they will all re-appear. this happens almost every time. Also any songs or podcasts in the queue from any of the missing services won’t be available until I do this 

Hello,  I recently chose to upgrade a product with Sonos Upgrade Program (https://www.sonos.com/myaccount/user/offers/upgrade/. However, now I don’t intend to upgrade and want to sell the Playbar to someone else.  Is there an issue with the fact that is marked as ‘Upgraded’ if I remove it from my account and give it to someone else?  Is there a way to ‘undo’ the upgrade?  Thanks.

HiI have a blaupunkt TV and I have synced my remote with my Beam but I dont know how to disable my TV speakers? 

I see a few reviews are out now and a few customers even have their new Sonos Arcs. I know people are constantly asking about specific TVs and Atmos compatibility and I hate to add to the pile but has there been any word of Atmos support on recent Sony TVs that only have arc and not eArc?   I have a Sony A8F OLED and I’m hoping Apple TV 4K will pass atmos through   thanks for any help

Hey guys,I purchased the Sonos Beam because it had rave reviews.Little did I know how much of a nightmare it would be to actually get to try and do the most basic of stuff my 10 year old bluetooth speaker can nail.Seriously, why I can't I wirelessly connect the Sonos Beam and my Apple TV? I have a projector which is remote from the speaker, and thus is plugged in with Apple TV, so I can't actually plug the HDMI KEK or whatever it is into the Projector for sound.How did this pass design with everyone not realising what a complete * up this was?Would love any advice, otherwise it's going in the skip. What a waste. Moderator edit: unacceptable language.

My problem already detected and existing and never disappeared since 2018, then due to transfer from Italy to Gemania I did not finish the assistance path, (now I made a move and I brought it here. The playbar emits a whistle, high-pitched hiss, like fax noise, tried again at factory settings reset, with and without optical cable connected to the TV, add and removed other speaker from system updated firmware, tried with other power cable, off and disconnected nearby devices, disabled wifi , tried network cable, etc., as soon as I feed the playbar, the whistling whistle starts, tried other electrical outlets but the annoyance is always there, I don't want to make other attempts to exclusion and waste more time, in the case of procedures that already have previous solved the problem then I can give it a try. since the problem is known and had by many other people I ask to send my playbar directly to service, and also an estimate before shipping of the repair costs based on the cases alre

Hi all, I have a current system set up with 2x One, sub and a playbase, I have just purchased a pair of Five G2’s and want to set them up as front speakers in the surround sound setup, is this possible? I tried adding them to the current tv setup I have but it set them up as a stereo pair. Now when I play them with the TV I get the vocal coming out too and it doesn’t sound good, sounds a bit echoey. Is there a better way I can set them up to get the best surround sound experience? many thanks N

I just bought a Beam today and was amazed at the lack of instruction with the equipment, other than download the app and select ‘set up new system’.I downloaded the app to my android Samsung version 6.0.1.On opening the app, the only option is to ‘add to existing system’ - but I don’t have any other Sonos items.How do I find the ‘set up a new system’ tab? 

I appear to have a slight humming noise coming from my new Gen 3 Sub. It is most noticeable when the sub is awake, but I have noticed that there is a much quieter hum when the sub is asleep. There is also a very slight ?crackle? noise with the hum.The hum is present when audio is playing, paused, or muted. The sub is paired with an Arc.The hum doesn’t get louder when I turn up the volume slider.Here is an example, recorded on an iPhone with the microphone placed about 1cm away from the hole on the Sub. Sub was awake, with a music source on pause:Example 1 - Sub with HumAnd so you can see the background noise that is generally in the room, this is with the Sub asleep:Example 2 - Sub asleep (natural background noise only)You may need to crank your volume up to hear the hum example… I think the iPhone tries to eliminate background noise (which doesn’t help when you are trying to record a hum!)Should I expect this?I can only really hear it when I get my head close to the sub… but having re

I’ve seen a few older topic’s saying Sonos is currently not doing anything. But perhaps over time things do change. I was curious if there are any plans that somebody from Sonos or in the community knows of to have native integration between Sonos and Philips Hue lights?I currently see there are third party apps who offer it, but am a bit hesitant to allow third party apps access to something like this. With Philips Hue and Sonos popularity it would be great if both could do something like this. And make me feel more at ease if it came from the actual producers of the hardware then a third party.

Howdy all, signed up for the new Sonos HD radio and ever since all of the stations cut in an out. The speakers can’t seem to keep a connection. There’s also an error that says the song is not in coded properly once in a while. This only happens with Sonos HD radio. Pandora iTunes and Spotify etc. are all fine. Any tips or tricks that I’m on aware of to make the speakers work better with HD radio? I tested the bandwidth on the wireless that the speakers are connected to and it gets a good 250 Mb. 

I have a problem and hard time setting up my Arc and two Sonos One SL as surround. I recently purchased a Lennar house equipped with two Ruckus APs, Ruckus Switch and my own NetGear Modem and Edge 4 Router. I keep getting the “Surround Setup Error” message even after resetting the devices to factory settings or setting up in different orders. My Sonos sub will arrive soon but I’m losing my excitement for the setup because of this nightmare.   Does purchasing a Boost help? 

Hi, I posted this a year ago, and was asked to submit diagnostics: “I have 4 play:1 speakers set up as two stereo pairs in different rooms. One of the units has started putting out a 1-2 second buzzing or whirring noise while not in use. I am having a quiet afternoon watching cricket and football and have heard the noise 4 times. Unplugging and restarting makes no difference.” However, the noise went away so I did not submit. Today I have been sat next to the speaker and heard it maybe a dozen times while no part of my sonos system is actually in use. It is the LH speaker of a stereo pair connected to a Beam. Can I submit a diagnostic? thanks, Alan

Hi - I have a setup with turntable and cd player feeding into a preamp, then separate amp to bookshelf speakers.  How do I integrate this with my existing Sonos stuff so that:I can play the turntable or the cd player through both the passive bookshelf speakers and the wireless sonos speakers, and  I can use the app for streaming to the passive bookshelf speakersIs it as simple as inserting a Port between the preamp and amp (that seems to easy)?thanks for any feedback!*** this is a basically a duplicate of a post I made in ‘components’ (I’m new to this, sorry) ***

Hi Sonos Comunity, I want to know if I can leave my new Move on it´s charging base when it´s fully charged, or will this hurt the battery life?Thanks,Rutger

Have a  Sonos one, which is controlled with Amazon echo dot, I've bought a SL which I want to pair with the One on stereo. I've never used the true play thing with the one as it just looked a gimmick. Place I  bought SL from recommend trying it. Do I do it individually with each speaker or when there paired in stereo. Oh and o do know the One has a mic, but us it's easier to use the echo dot, with the mic on the Sonos we had to shout to get it to work. Advice on Trueplay appreciated.

Please can anyone let me know the dimensions of the packing box of the Sub Gen3. I need this information for shipping purposes.Also, I need the box dimensions of the packing box for Sonos Arc

New to the community here, have been wanting a pair of Sonos Ones to create a home theatre / stereo surround sound for watching tv and Netflix. Lucky enough to get some for my bday today, but can’t seem to connect them to my Samsung smart TV?! what’s the deal?!  the site suggests it’s possible to use the pair as surround sound / stereo and shows them placed in a lounge, in front of a tv and behind the lounge?can anyone help me out?! Surely this is possible?!

Hi there, can anyone help me?I want to know if  I connect a  new Sonos turntable to my system, will it work through all my existing speakers, these include 2 x Sonos Ones, a few Play 1s, a Play 5 and a PlayBar .  Basically can I just simply add it to what I have got?Thanks!Mike

I picked up my Sonos Sub and Sonos Arc earlier this summer.  Everything was working fine over the last few months. Picked up a couple of SLs on Cyber Monday to attach to my system, and it’s been horrible:one SLs weren’t recognized, and only left one eventually connected I had to disconnect the sub in order for the one SLs to finally connect tried to reconnect the sub with zero luck restarted the iphone hard reset the sub by unplugging it and holding the link button down reset the modem Sub is trying to connect with flashing green, and iPhone can see it but it completely times out when connecting I added the LAN connection with a bit of pain and still no connectionThis is massively painful - have read all the troubleshooting guides, and the only thing I haven’t tried is unplugging the Arc and One SLs as well.Any ideas out there??

I could use Sonos One SL using AirPlay before iOS 14 update. But just after I updated to iOS 14, Sonos One SL disappeared from AirPlay devices list. Sonos app works well, only AirPlay does not work. I pulled the plug from outlet and connected again, but it did not work.