Unable to play songs on computer; no way to dismiss endless complaints

Forum|Forum|5 years ago
November 20, 2020
23 replies
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Playing songs on my computer continues to be a really weak spot with SONOS. The issue is compounded in that later -- like today, the next day -- as soon as I open SONOS on my Samsung it starts a string of “I can’t play that” that goes on and on, literally blocking my use of the phone. I wasn’t even going to play songs off the computer when I started this morning! the best I can tell it’s never the same songs .. it’s just like random.

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Best answer by amun

However, I do use some quite large queues (currently playing over 3,000 songs) and haven’t found large queue sizes to cause a problem. What happens when you do the same thing to just one device? (i.e. not part of a group)

Formats are mainly a mix of WMA and MP3

Today’s experiment

done on PC to eliminate phone from the equation
again group speakers based on strength of wifi connection.
Clear the queue and SHUFFLE over the 2,000+ songs on the PC -- that worked w/o error
Now DON’T SKIP just let it play for like over an hour -- again worked without any errors at all

So as I’ve noted before, the act of skipping songs seems to initiate the problem, i suspect because SONOS starts buffering based on initial queue construction, then when you skip (maybe several songs) you get ahead of what it has buffered and it scrambles to catch up.

Just tried the same thing with a queue of 3.2k tracks, then skipped multiple tracks many times - worked without a hitch. Then grouped it with the other two devices and it continued to work without a hitch. It therefore seems unlikely to be a Sonos bug.

If you’re sure that nothing is spinning down or otherwise becoming unavailable, then network issues seem to be the most likely candidate. And before you say that everything else works OK, then yes - it does - but Sonos has greater requirements of the network than most systems.

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rld53Author

Avid Contributor I

No more had i read the previous response and my experiment crashed. The queue that started over 2,000+ songs played and played then mysteriously speakers sputtered and the queue went empty? The hiccup may have been network, but clearing the queue while it continues to play a song .. that’s not network? Well, anyway .. enough investigation. it is what it is. But like I say, I’m not sinking any more money into the system.