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apbliv
Trending Lyricist I
Apr 29, 2020 6:27 PM UTC
Answered

buzzing noise from play 1

Hi, I posted this a year ago, and was asked to submit diagnostics:

“I have 4 play:1 speakers set up as two stereo pairs in different rooms. One of the units has started putting out a 1-2 second buzzing or whirring noise while not in use. I am having a quiet afternoon watching cricket and football and have heard the noise 4 times. Unplugging and restarting makes no difference.”

However, the noise went away so I did not submit. Today I have been sat next to the speaker and heard it maybe a dozen times while no part of my sonos system is actually in use. It is the LH speaker of a stereo pair connected to a Beam. Can I submit a diagnostic?

thanks, Alan

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    Sebastien D.
    Sebastien D.Answer
    Sonos Staff
    May 15, 2020 5:36 PM UTC

    Perfect! Now perhaps try to separate your Play: 1’s from a stereo pair and factory reset the unit that is experiencing the buzzing noise back to default. Once it is setup again let me know if the buzzing continues. 

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    8 replies

    Airgetlam
    Airgetlam
    Apr 29, 2020 7:02 PM UTC

    Yes, you certainly should. 

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    Bruce
    apblivAuthor
    Trending Lyricist I
    Apr 29, 2020 7:05 PM UTC

    Ok, have submitted a diagnostic. The reference is 1018761869.

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      Sebastien D.
      Sebastien D.
      Sonos Staff
      May 15, 2020 4:30 PM UTC

      Greetings @apbliv ,

       

      Sorry for the delayed response. Unfortunately, the diagnostic failed to load the information I needed, would mind sending it again?

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      apblivAuthor
      Trending Lyricist I
      May 15, 2020 5:18 PM UTC

      Thanks. The confirmation number is: 131219124.

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      Sebastien D.
      Sebastien D.Answer
      Sonos Staff
      May 15, 2020 5:36 PM UTC

      Perfect! Now perhaps try to separate your Play: 1’s from a stereo pair and factory reset the unit that is experiencing the buzzing noise back to default. Once it is setup again let me know if the buzzing continues. 

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      apblivAuthor
      Trending Lyricist I
      May 18, 2020 4:48 PM UTC

      Ok. I had to reset both of them in the end, but now have them setup with the beam. Hopefully all will be good now. If not, then I will be back.

      thanks, Alan.

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      Sebastien D.
      Sebastien D.
      Sonos Staff
      May 19, 2020 5:24 PM UTC

      No problem at all Alan. Let me know what happens!

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      BSC
      Lyricist I
      Dec 2, 2020 5:46 PM UTC

      I’m having this same issue. We’ve had our system for about 4 years now and has always worked perfectly until recently when this intermittent buzzing noise starts in just one zone. Sometimes the buzz happens even when we’re not using it - it just starts, goes for awhile and then stops. It’s really strange.

      I quickly recorded a vid of the sound, but I can’t seem to upload it.

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