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Hello,I Have a PlayBase in my Current Home Theater system, I want to upgrade to Arc,i can see in my sonos account tat i can upgrade for 15%.. i dont understand the concept.if i want to buy the Arc, Sonos will take my Playbase only for 15% from the total cost of Arc? 

Hey there, hoping someone can help me out with this question. I have two Sonos groups in my house, one stereo pair of Ones (right and left), and another surround group (Beam + two surround Ones - R and L + sub).  Anyone know if there is a convention as to which Sonos speaker should/does become the group coordinator (for example, when both the stereo pair and surround groups are grouped together into one overall group)? It seems most likely that in the case of the surround group, the Beam would become the coordinator (though I can’t find any documentation to confirm this). The case of the stereo pair is less intuitive though - which one becomes coordinator, the left or the right? Is it randomly determined, determined based on alphabetical/numerical order of the device UDN, or always the R or L by default? Thanks in advance!

I have a Sonos One in most rooms and Beam+Sub in the living room.Is it possible to have reminders sound on nominated or all speakers?If I set a reminder at 10 in the morning for 6 in the evening, who knows which room I'll be in at the time? However, the reminder only seems to play on the speaker where the reminder was set.

Have my music library on mycloud pr4100 nas drive and has been stable for years but WD release a firmware upgrade for mycloud pr4100 to ver 5 and now my music library cannot be found in sonos controller app on ios. Tried deleting music library from app and now every time I try to add a new share/ library in app I get the message “unable to add add music share to your music library 900, there is over 500gb of space available on nas drive, No permission have changed on shares everything is as it was, tried everything with my limited knowledge can any help?Submitted sonos diagnostics no 637465581

I have CenturyLink provided router and internet service.  I have a NetGear router in a different area of my house that is wired to the CenturyLink router.  I am using the NetGear as a wifi extender and have a few devices wired into the NetGear.   I wired the Boost into the NetGear because that physical location is helping the Sonos system work with a Connect that was too far from the CenturyLink router and had previously been consistently cutting out.  With the Boost in this location, all my Sonos devices are working well, no connectivity issues.  The issue I am having is that the Sonos app will only work if my smart device is connected to the NetGear 2.4 or 5.0 wifi option.  If my smart device connects to the CenturyLink 2.4 or 5.0 wifi option, the Sonos app won’t see my system.  Will I always have this issue whether my Boost is wired to the NetGear router or the CenturyLink router?  If I connected the boost to the CenturyLink router, then anytime my smart device automatically connect

Hey, I have an exisitng non sonos sytem (turntable, amp, powered speakers). I have a sonso sub I would love to add to the system. Can i do this using the Port, or do I need to get the Amp? Shame to buy another amp just to add the Sub, when my current Amoplifier is amazing. Any way around this?

Hi!Lately, I have been having an increasing amount of connection issues with Mixcloud. The error message I get most frequently is:> Unable to play ‘...' - unable to connect to Mixcloud.It just goes through the queue and skips everything that is from Mixcloud. Or it may start for a brief moment to be unexpectedly interrupted.I have submitted a diagnostic under the number `1543128233`.I get it with both a Sonos One SL and a Beam. Spotify plays fine. 

I buy i sub and it work very good , 1 day ago i dont see the light in the sub and it not work ( it already plug in )

Just got a new MOVE. It worked right away with my current WIFI nework, and with my other Sonos speakers. Then I tested it on bluetooth, and that also worked fine. However, after that, I can not get it to switch back to my WIFI network from bluetooth. It’s stuck in bluetooth! Can’t get it back on WIFI by  pressing the join button as instructed.  Can anyone help me  switch back to my wifi and Sonos system?

What is it with you guys? Outside of your speakers, you can’t seem to do anything right. Even your cookie notice doesn’t work the way it says. The verbiage says IF you accept then… but there’s no way not to accept. There’s no law that says I have to have them and I already paid exorbitantly for your hardware. I don’t want your damn cookies! i don’t want you in my life. I just want plumbing that controls the speakers   Next: why can’t I just delete everything and start over? Are you so arrogant you believe you can’t get it wrong? Or do you just not care?    Next: why can’t I get out of your stupid useless beta program without having to get your engineer on the phone only during business hours when I’m supposed to be working??  Your beta testing is nothing more than more dumb decisions on your part to remove us from being able to control these inexplicably expensive speakers the way we want to and to give you more control to force your selfish inane decisions on us. How is it that you th

Good day!I need a solution for my situation. I have quite long living/dining room with TV LG C9, which is located in the living part, but is turnable to the side so you can watch it as well from the dining side of the room. I’m watching it 50/50 from from living and dining, but when I’m in dining part I can not hear well the TV. I tried first to solve it just by adding Bluetooth speaker to the dining part, but my TV does not support simultaneous output to external speaker and own internal speakers. At this point I came to Sonos and thought that I have a solution - I purchased ARC+Sub for TV in living part and Move for the dining part of the room. I thought that they will be paired, so I will have good sound from TV through ARC+Sub in the living part and the same sound through Move in the dining part of the room. But it appears that this setup can not be paired for TV sound. I can pair it manually to play the music and it plays well in all parts of the room, but not the TV sound. So it

If I have 2 Sonos moves in stero pair via Wifi in one room will other speakers still play sound too in other rooms? also if I use my beam for a tv sound bar I can currently also connect one Sonos move to the tv sound also- is it possible to have the 2 moves in stereo mode if playing through the beams tv audio?

I can’t search for radio stations currently.The Sonos app says my Sonos Radio account needs to be reauthorized. When I click on Reauthorize it comes up with an error msg saying ‘Unable to reauthorize Sonos Radio account’.ive deleted and reinstalled the Sonos app but that hasn’t worked. Both my App and speaker are up to date. I’ve had this problem since yesterday morning. Ive sent Sonos x2 msgs via Twitter regarding this but I haven’t had a response yet. Poor level of support so far! Can anyone help? Very frustrating! 

I have five Sonos Play:1's, a Port and a Boost. I recently bought a Sonos Move, but this was not compatible with my Play:1 resulting in my system getting meat up. Now I'm thinking nog upgrading my Sonos Play:1's to Sonos One Gen 2 in phases. Is the Sonos Play:1 compatible with the Sonos One Gen 2 under the S2 app?

Hi,In terms of sound quality, would it be better to used Fixed or Variable output from my Connect to my amp (using RCA cable connection). I wonder if controlling volume via the Sonos app (I.e. Variable output) has a detrimental effect on SQ, particularly at low volume levels?Thanks 

👋   Hi Everyone,I am considering replace two Sonos One with an Arc for a couple of reasons.  First, I am curious if it will sound better.  Second, it would work with my TV.Right now I have two Sonos One (paired in stereo, of course) connected to an Alexa to play music.  Separately, I have a cheap soundbar/woofer for my TV.  This is in my finished basement.  I’d love to merge both sound systems into one, while keeping the Alexa functionality.Thoughts?

I’m using Youtube Music as my music provider. When I use the search functionality in the Sonos app I want to be able to start a radio from a given song in the song results. Currently I don’t have a way to do this and forces me to rely on playlists (I don’t do playlists, I want fully automated playlists based on my musical tastes and the song I’m asking to play) or cast from Google Play Music.

Acabo de comprar un Sonos play1 y al intentarlo conectar al echo dot (Alexa) no deja por qué el skill tiene restricción para Colombia , existe alguna solución ? Precisamente lo compre para poder ir integrando el sonido de casa y manejarlo por voz. Espero exista una solución o se pueda dar acceso al skill en Colombia muy pronto .

I have had a Sonos Beam for about a year now and like it alot. I was going to buy a sub but kinda don't have the room for it. Did read about the Move not being able to be paired as a surround but still able to pair to the Beam. I got the Move today but am unable to pair it with the Beam. Can't put them in the same room nor play the same music on them. I  can play music on both devices.. Just not the same music at once. Please help me get them grouped to gather 

Hi All, I knew it couldn’t have been that easy to cut the cord. Everything was working great;  almost suspiciously. Then our internet provider (Spectrum) sent us a new cable modem AND router (our previous unit was a combo modem/router). Gradually plugged everything back in with no problems (see breakdown below). Every time we plug in the Connect it kicks everything off the network. Tried unplugging router, tried reinstalling app, tried connecting the Connect wirelessly instead of wired, tried factory resetting the Connect, but no dice. Everything BUT the Connect works well. One thing I noticed is that our previous modem/router offered 5.0 GHz and 2.4 GHz networks, Our new wireless router only has the one network to choose from. Below is our system setup. ANY/ALL SUGGESTIONS WELCOME!(1) Playbar + (2) Play 1s (Surround) + (1) Boost + (1) Connect (connected to turntable): Living Room  - all plugged in directly to router (+ 1 Roku Ultra) (1) Play 5: Bedroom (1) Play 1: Kitchen  (1) Play 1:

Not sure where to report this but when I go to https://beta.sonos.com/, sign in using my "previously" working credentials, I get redirected to https://beta.sonos.com/login/oauth/2/authorize?p=OAuthCustomerLogin&ref=https%3A%2F%2Fbeta.sonos.com which respond a 400. 

Good afternoon everyone, i have a questions regarding the Sonos AMP.i have the Sonos ARC, Sonos sub and two Sonos one.i wanted to know if the Sonos AMP it’s compatible woth the arc and what improvement the Sonos amp will give to my system? thank you

I’m considering buying a Beam, and since the Play:1 is discontinued, would have to buy a One SL (I don’t want Alexa) to complete the setup. Would all three work seamlessly together?  Thanks

Since receiving update from Oneplus on an Oneplus Nord this morning (10.5.7.AC01BA) the app won’t display the controls in the notifications area; notifications are “on” both in android settings and sonos app. Found people with same problem on different Oneplus devices here => https://forums.oneplus.com/threads/issues-with-new-sonos-s2-app-on-7t-pro.1237688/

Hello,Now that we are being forced by Google to switch from Google Play Music to YouTube Music, I noticed the following permissions requirements when linking YTM to Sonos:View and manage your videos and playlists View and manage your YouTube activity, including posting public comments.Questions: What exactly does Sonos do in terms of retaining my YTM playlist data? Is this sent back to the mothership and analyzed? I’m asking because I have many video playlists in YouTube that have nothing to do with music, but I actually consider them somewhat personal and sensitive.* Why the heck is Sonos asking to post public comments under my name, and to ‘manage’ my activity? What do they actually do? This permission seems to be very excessive and unrelated to the function of playing music. What do they do with this ability? Has Sonos ever ‘managed’ someone’s account or posted comments under their name?Thank you for reading. * Note: I am fully aware that Google is an advertising company and they pr